Vinod Vaishnav

Operations Associate

Mumbai, Maharashtra, India7 yrs 1 mo experience

Key Highlights

Expert in corporate travel consulting and ticketing.
Proficient in major GDS systems like Amadeus and Sabre.
Strong background in quality control and customer service.

Stackforce AI infers this person is a seasoned professional in the travel and hospitality industry with expertise in customer service and ticketing operations.

Contact

Skills

Core Skills

Customer Service RepresentativesCorporate Travel ConsultingQuality AuditingReservations ManagementCustomer Service

Other Skills

Ediss GDSAmadeus GDSSabreQuality ControlfarelogixAnalytical SkillsHospitality IndustryEvent Management SoftwareBusiness TravelCorporate CommunicationsFaresOperations ManagementResearchStrategyTravel & Tourism

About

Experienced Senior Executive with a demonstrated history of working in the outsourcing/offshoring industry., ExpediaTravel , HopperTravel, 4 years into Travel Industry , SrTicketing executive And Quality analyst Skilled on Amadeus,Sabre,Farelogix,Citrix and various software with Strong business development. Bachelor of Commerce

Experience

7 yrs 1 mo

Total Experience

1 yr 2 mos

Average Tenure

Current Experience

Sutherland

Associate Ops Refunds

Mar 2025 – Sep 2025 · 6 mos · Airoli · On-site

Scandinavian Airline Process
Refund tickets including various scenarios like partial full merchant fare, refund fax, 24hrs
booking
Processing 80-90 Refunds daily with 100% Quality and accuracy
Worked on GDS like Ediss, Amadeus
Prioritized and organized tasks to efficiently accomplish service goals
Provided information on flight schedules, gate changes, and travel policies
Trained new staff on customer service standards and operational procedures.

Ediss GDSCustomer Service Representatives

Akbar travels of india pvt ltd

Corporate Travel Consultant

Nov 2023 – Feb 2025 · 1 yr 3 mos · Mumbai · On-site

Developed personalized travel itineraries for diverse client needs
Coordinated logistics for international and domestic travel arrangements
Managed client communications to ensure satisfaction throughout the planning process
Analyzed customer feedback to improve service offerings and client retention strategies.
Worked on GDS Amadeus, Sabre

Amadeus GDSSabreCorporate Travel Consulting

Teleperformance

Quality Analyst

May 2023 – Oct 2023 · 5 mos · Mumbai · Hybrid

Monitor and audit ticketing transactions for accuracy, including validating passenger name records (PNRs) in GDS , Train junior staff or agents on best practices for using Amadeus and Sabre interfaces,

Customer Service RepresentativesQuality ControlQuality Auditing

Wns

Reservations Ticketing Agent

Mar 2020 – Apr 2023 · 3 yrs 1 mo · Navi Mumbai, Maharashtra, India · On-site

Handling inbound Frontline calls for reissuing tickets and cancellation, refunds.
Handling inbound passenger calls for resolving Rejection cases & resolving them
Worked on Software like Amadeus, Sabre, Farelogix.
Worked on Scenario like ticket reject, Refund, Exchanges.
Handled several Batches wherein have support new joinee on their on-Job training
Analysed agent reservations and provided constructive feedback and customer service best practices, enhancing team
performance.

Amadeus GDSSabrefarelogixAnalytical SkillsReservations Management

Tp

Customer Service Representative

Jan 2019 – Dec 2019 · 11 mos · Thane · On-site

Company Overview: Etisalat
Handling UAE customer calls regarding the prepaid postpaid query.
Resolving query of deduction charges.
Porting prepaid to postpaid plans.
Worked on email with expert department.
Delivered top-tier support to customers via inbound and outbound calls, email, or chat
requests.
Collaborated with sales teams on upselling opportunities during support interactions.
Assisted new team members with onboarding and training as necessary.
Responded to customer inquiries via phone, email and chat
Etisalat