Danish Gulati

Operations Associate

Gurugram, Haryana, India6 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in fleet operations and logistics management.
  • Strong background in quality management and fraud analysis.
  • Proven track record in customer service excellence.
Stackforce AI infers this person is a Logistics and Customer Service Specialist with expertise in quality management and fraud analysis.

Contact

LinkedIn

Skills

Core Skills

Quality ManagementBusiness Process ImprovementFraud AnalysisCustomer Service

Other Skills

Fleet Operations ManagementKPI MonitoringRCAProcess ImprovementPerformance MonitoringQuality ControlQuality AuditingFraud DetectionFraud PreventionCustomer Service RepresentativesCustomer SatisfactionCommunicationEmotional IntelligenceProblem SolvingAttention to Detail

About

Logistics Delivery Partner |Quality Support | Fraud Analysis| Customer Executive |Kurukshetra University

Experience

6 yrs 4 mos
Total Experience
3 yrs 7 mos
Average Tenure
3 yrs 10 mos
Current Experience

Zomato

4 roles

Fleet Operations Manager

Promoted

Jan 2026 – Present · 3 mos · Gurugram, Haryana, India

  • Manage end-to-end fleet operations including onboarding, activation, and daily supply management
  • Monitor KPIs such as SL, ADT, utilization, churn, compliance, and earnings parity
  • Work closely with city teams to ensure adequate DP availability during peak and non-peak hours
  • Identify operational gaps through RCA and drive corrective action plans
  • Handle DP concerns related to orders, payouts, COD, compliance tags, and engagement
  • Coordinate with cross-functional teams (Central Ops, Product, Support) for smooth execution
  • Drive process improvements to enhance efficiency and reduce churn
Fleet Operations ManagementKPI MonitoringRCAProcess ImprovementQuality ManagementBusiness Process Improvement

Central Logistics

Promoted

Mar 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India

RCAPerformance MonitoringBusiness Process ImprovementQuality ManagementQuality ControlQuality Auditing+3

Associate (Delivery Partner Associate)

Dec 2024 – Mar 2025 · 3 mos · Gurugram, Haryana, India

Customer SatisfactionCommunicationCustomer ServiceCustomer Service RepresentativesEmotional Intelligence

Associate

Sep 2024 – Present · 1 yr 7 mos · Gurugram, Haryana, India

Customer Service RepresentativesCustomer Service

Ienergizer

Customer Service Executive

Feb 2024 – Aug 2024 · 6 mos · India · On-site

Teleperformance

Customer Service Executive

Jun 2022 – Present · 3 yrs 10 mos · India · On-site

Emotional IntelligenceCustomer SatisfactionProblem SolvingAttention to DetailCustomer Service

Oberoi hotels & resorts

Food And Beverage Assistant

Dec 2019 – Present · 6 yrs 4 mos

Emotional IntelligenceCustomer ServiceCommunicationCustomer SatisfactionBusiness DevelopmentProblem Solving+4

Education

Kurukshetra University

Bachelor of Commerce - BCom — Bcom

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