Apr 2010 – Jul 2018 · 8 yrs 3 mos · Eagan, MN

• As a technology consultant, I work hard to make technology within a dental practice integrate seamlessly with the network and in a logical workflow order.
• Along with hardware integration, I assist in transitioning ongoing support from dentists and their practice staff to our 20+ IT professionals that are available 24 hours a day / 7 days a week.
• My goal is simple: save you time that you can rededicate to patient care and growing your practice.

Jan 2002 – Jan 2010 · 8 yrs

• Coached a team of ten representatives on a daily basis to ensure we met or exceeded our daily, weekly and monthly sales metrics.
• Along with maintaining our sales growth we had a strong focus on customer retention to keep our churn rate at an acceptable level. One of the metrics used to keep this two metrics in sync was our NPS score which we managed through providing an experience versus just another service.
• This position was rewarding in many ways, but mostly due to how such a large organization focused on empowering their employees to do what was right for the customer. This culture clearly helped this organization grow and maintain the lowest churn rate in the industry.

Jan 2000 – Jan 2002 · 2 yrs · Tallahassee, Florida Area