Nov 2020 – Feb 2024 · 3 yrs 3 mos · Miramar Beach, Florida, United States · Remote

• Led the operation to deliver on its established contracts with all customers. Developed software applications to discover fine grained opportunities across the USA aligned with company strategies. Leveraged Big Data and AI to target areas across the USA which are severely underserved. This opened up discussions and interest from the industry to start to solve the digital divide with methods not available just a few years ago. Created new "go to market" tactics and strategies with digital transformation.

Sep 2019 – Nov 2020 · 1 yr 2 mos · Little Falls, New Jersey

Apr 2018 – Jul 2019 · 1 yr 3 mos · Walnut Creek

Nov 2014 – Nov 2017 · 3 yrs

• Global PMO Programs , Operations Transformation , M&A, Global Governance Program Ericsson Headquarters, Stockholm Sweden
• Global PMO leader accountable for IT and wireless product and service delivery projects in North America and Europe. Responsible for the structuring of companywide KPI and executive governance models for full risk mitigation and successful program establishment and delivery. Accountable for enhancing C-Level relationships with Orange, Verizon, Telefonica, Google, AT&T and Vodafone in support of global business sales growth with the development of future IT technologies to include Cloud, SaaS and 5G/IoT focus.
• Accomplishments
• Led Google fiber to the home network project with multi-million dollar value
• Established an ArcGIS engineering organization delivering $30M fiber engineering services
• Led multi-million dollar project for a fiber to cell network with Verizon Wireless
• Spearheaded SAP ERP process digitization initiative resulting in delivery cost improvement of 6%
• Mergers & Acquisition (M&A) integration leader of engineering service growth strategy in Spain
• Drove improvement of underperforming Mobility and IT service organization
• Improved bottom line 9% to 31% in 8 months (>$7M service profit improvement)
• Optimized capital utilization (AR: AP) improving cash flow and days outstanding by 22 days
• Leveraged Waterfall & Agile project methods in key projects reducing customer delivery timelines by 10%

Feb 2012 – Nov 2014 · 2 yrs 9 mos

• Ericsson, Spain & United Kingdom
• Operations Director of an end-to-end matrix organization comprising of 400 employees delivering products and services in the UK and Spain. Scopes encompassed mobility/wireless, 11 data centers and associated IT enterprise software and hardware infrastructure platforms to include billing and Oracle ERP systems for companywide operations.
• Accomplishments
• Program Manager responsible for the delivery of 9554 wireless nodes and associated core and IT software and hardware infrastructure
• Secured high customer satisfaction leading to award of additional multi-million dollar LTE project
• Mitigated $5M of contractual liquidated damages by fostering positive stakeholder and customer relationships based on firm on time contractual delivery commitments
• Successfully deployed complex network serving 27% of the UK and 21% of the Spanish population
• HQ leadership adopted the KPI, governance, planning & execution model of my programs
• Awarded Global Services Hero of the Year 2014 for saving $17M in operational costs
• Earned Principal Project Management Certification; 1 of 9 companywide

Mar 2009 – Feb 2012 · 2 yrs 11 mos

• Account operations director serving AT&T Regional Vice Presidents in support of their network growth to include scopes for mobility, IT technologies and datacenters. Accountable to meet the significant network exponential data growth of the smartphone phenomenon initiated with the advent of the iPhone. P&L responsible for $687M and organizational size of 500 employees and 900 supplier subcontract resources.
• Accomplishments
• Delivered 8517 wireless nodes and associated Core and IT software and hardware infrastructure
• Grew services from $58M to $365M in 4 years while improving network quality metrics which were growing at logarithmic rates due to significant iPhone consumer data usage
• Led engineering organization to improve smartphone quality performance by 25% in the largest cities in the West; San Francisco and Los Angeles
• Improved customer satisfaction metrics from 72% to 89% & employee engagement from 74% to 85%
• Deployed network serving greater than 10 million paying mobile customers in Los Angeles, San Francisco, Sacramento, Seattle, Portland, Denver, and San Diego
• Improved margins from 27% to 31% in a span of 4 years, while growing the business by 300%
• Promoted to HQ Strategic Program Organization as a result of referenced work in the USA

Mar 2005 – Mar 2009 · 4 yrs · Greater Los Angeles Area

• Operations director responsible for customer service, engineering organization of 173 employees maintaining live customer networks covering ½ of the United States. Interface leader between operations and research & development (R&D) product owners. P&L of $357M.
• Accomplishments
• Led flawless execution of Nationwide Core Network buildout serving 67 USA cities for AT&T
• Drove delivery of data centers 3 months ahead of schedule with $22M of bottom line improvement
• Mentored customer service methods leading to 62% improvement of customer ticket resolution times
• Led customer pre-sales engagement of new core product, securing $280M nationwide IT core network contract
• Initiated companywide professional project management education program; 82% of assigned employees achieved PMP certification in the 1st year and 100% by the second year