Jul 2024 – Mar 2025 · 8 mos · Mumbai, Maharashtra, India · On-site

Sep 2022 – Mar 2025 · 2 yrs 6 mos · Guwahati, Assam, India

Apr 2022 – Jun 2022 · 2 mos

• Grew total revenues by ~15% by developing effective sales programs that consistently increased annual market share.
• Successfully analysed system operational effectiveness and developed a field sales program to facilitate the field sales process and improve the quality of installation and service.
• Developed and led the training team which established new processes and tactics of Madhya Pradesh leading to increase in weekly orders from 18 to 42
• Conversion of sales was increased from 15% to 35% under the new sales process
• Worked in Creating new CRM learning for manager and associates
• Conceptualised, designed and implemented competency-based assessment responsible for growth and hiring of managers for the region
• Conceptualised and designed a regional R&R framework for managers and ASM.
• Provide market and financial analysis to key department owners advocating strategic plans to exceed budget expectations.
• Worked closely with the Hiring and HR team in marketing and retention areas to increase employee database

Oct 2020 – Mar 2022 · 1 yr 5 mos

• Responsible for marketing, training, public relations, business analysis, and retention programs, developed subscriber acquisition campaigns, and coordinated efforts around customer acquisition programs.
• Provided strategic review for Managers, senior executives, and developed the supporting strategies to achieve financial and subscriber goals.
• Analysed business processes and worked with the L&D team to enhance new process using leading methodologies.
• Assisted in planning training model based on client purchase requirements.
• Analysed company operations and developed business strategies to improve operations and customer experience.
• Generated INR 40 Cr.+ revenue Quarterly by leading a team of 16 managers
• Converted 35% of free subscribers to paid subscribers in one year, across multiple sales campaigns leading to 17% increase in revenue in the eastern region.
• Achieved Weekly Targets per team and an achievement of 95% on average and secured top ranks in the organisation among 42 Associate Senior Managers across the country. Finished 1st for most weeks constantly in the ASM rankings.
• Optimised the sales process to reduce the overall TAT from 10 days to 7 days, resulting in higher customer satisfaction. The new process was implemented across 10+ teams in the country.
• Expedited the financial processes leading to faster confirmations of orders, reducing the cancellations from 25% to 6%.
• Increased the weekly average rep visits from 4 to 6.5, leading to an increase in overall weekly orders from 28 to 46.

Jan 2020 – Oct 2020 · 9 mos

• Managed the entire sales training process for the eastern region(West Bengal, North-East, Orissa, Bihar, Jharkhand and Varanasi)
• Developed a sales training module to train 200+ trainees over the period of 10 months and ensuring 75% trainee to associate conversion resulting in 25% scale up at country level.
• Facilitated the management in transition from Direct sales model to Wfh model for 350+ trainees in very short pan of time for multiple sales campaigns and products
• Conducted weekly town-hall meetings with the trainees resulting in drop of 15% in the first week attritions.
• Ranked 1st Pan India manager for 4 months continuously out of 100+ managers
• Generated INR 10Cr.+ revenue in 10 months from trainees.
• Spearheaded the retention process in training by closely working with HR unit
• Worked closely with decision makers to design and develop Sales training tools and practices
• Oversaw commercial contracts and sales efforts with retail and apartment management in training programe.

Dec 2018 – Jan 2020 · 1 yr 1 mo

• Managing and training a bunch of 15 - 20 new recruits, every 28 days, to make them ready for the system.
• Own the entire proposal process: identify customer's needs, develop win themes, and produce complete proposals
• Assessed the competitive landscape and track key market trends and developments
• Provide administrative support as well as excellent customer service and smooth communications
• Maintain the database using your organisational skills to streamline processes and clean up the data
• Generated 1.2Cr revenue across multiple sales campaigns across Eastern India over the period of 13 months.
• Maintained a refund percentage of 3% vs a national average of 15%.
• Converting 69% free subscribers to paid subscribers across multiple campaigns leading to 321 fresh enrolments over the year.
• Recruiting and training new associates resulting in increase of team size from 5 to 20 in 3 months.
• Part of the first Direct Sales team in North East India.

Apr 2017 – Nov 2018 · 1 yr 7 mos · Guwahati Area, India

• Carried out safe and secure on time operations in both domestic and international Airports
• Was responsible for ticket sales including planning of domestic ticketing and sales Monitoring and controlling airline flight operations both technical and non technical
• Developed and implemented new customer policies which led to a significant increase in customer satisfaction with provided services - grew by 10% in 2018.
• Recognized as #1 Employee of the month for times during the service.The ranking was based on customer satisfaction, speed of resolution and sales planning.