Mahesh Kumar

Operations Associate

Gurugram, Haryana, India8 yrs 3 mos experience

Highly Stable

Key Highlights

Over 8 years of cross-functional experience
Expert in operations and business development
Proven track record in customer satisfaction

Stackforce AI infers this person is a Real Estate Operations and Business Development Specialist with a focus on customer experience.

Contact

Skills

Core Skills

Operations ManagementBusiness DevelopmentSales ManagementCustomer Relationship ManagementCustomer Service

Other Skills

Managed ServicesCommercial Real EstateProject Management Office (PMO)New Business DevelopmentCost ControlCost ManagementReal EstateCommunity BuildingCommercial LeasingReal Estate DevelopmentSite PlanningProject ManagementProject PlanningSales OperationsLeadership

About

With over 8 years of cross-functional experience across operations, business development, supply chain, and customer experience, I’ve built my career at the intersection of people, process, and performance. Currently working as an Operations Manager in the real estate sector, I lead both operations and business development for managed office spaces — creating work environments that are as seamless behind the scenes as they are impressive at the front desk. My journey has been anything but linear — and that’s my biggest strength. I’ve: • Closed high-impact deals as a BD Manager at Cars24, navigating the fast-paced world of auto-tech. • Optimized backend logistics as a Supply Chain Manager at Acko, ensuring efficiency in insurance delivery pipelines. • Sharpened my sales edge as a Senior Sales Associate at Policybazaar, understanding customer psychology and value selling. • Built my foundation in service excellence as a Customer Support Consultant at Jaquar, learning how every detail matters. Across every role, one theme has stayed constant: I solve problems, scale processes, and create experiences people trust. Now, with a 360° view of business functions and a passion for building smarter spaces, I’m focused on helping companies grow through strategic workspace solutions and operational excellence.

Experience

8 yrs 3 mos

Total Experience

2 yrs 2 mos

Average Tenure

11 mos

Current Experience

Acquir

Operations Manager

Jun 2025 – Present · 11 mos · On-site

I don’t just manage offices,I engineer environments where businesses thrive.
In my current role, I wear multiple hats to lead both operations and business development for a growing portfolio of managed office spaces. From the first client handshake to the final lightbulb in a conference room, I oversee every detail to ensure our workspaces are not just functional, but exceptional.
What I do:
Run the show, behind the scenes and at the frontlines, from vendor contracts to daily facility ops, I make sure every space runs like clockwork.
Turn empty spaces into opportunity identifying business leads, converting inquiries into long-term clients, and creating workspace packages that meet evolving needs.
Bridge the gap between real estate and real people – aligning operational excellence with personalized client experience.
Drive growth with strategy – tracking market trends, refining service models, and finding creative ways to expand our reach in a competitive market.
My role blends precision with people — it’s about logistics, relationships, and vision, all working together to deliver spaces that work, for people who work.

Operations ManagementManaged ServicesCommercial Real EstateProject Management Office (PMO)New Business DevelopmentCost Control+11

Cars24

Business Development Manager

Feb 2025 – Jul 2025 · 5 mos · Gurugram, Haryana, India · Hybrid

As a BDM at Fourdoor by Cars24, I manage end-to-end operations related to car servicing,
preventive maintenance (PMS), and body shop services, providing a one-stop solution for all car
maintenance needs. I lead a team focused on delivering high-quality automotive care while ensuring
customer satisfaction, operational efficiency, and business growth.
Key Responsibilities:
Oversee daily operations of car servicing and maintenance, including PMS (Preventive Maintenance
Services), general repairs, and body shop work.
Coordinate with technicians, service advisors, and workshop partners to ensure timely and quality
delivery of services.
Lead a team of service coordinators and support staff, setting performance goals and ensuring
alignment with company standards.
Act as the key point of contact for customers, handling escalations and ensuring a seamless service
experience from booking to vehicle delivery.
Monitor service workflow, manage spare parts availability, and optimize turnaround time (TAT).
Collaborate with internal teams (CRM, operations, logistics) to provide integrated after-sales solutions.
Drive customer satisfaction by ensuring service quality, transparency, and consistent follow-ups.

Enser communications limited

2 roles

Supply Chain Manager

Promoted

Aug 2021 – Jan 2025 · 3 yrs 5 mos · Gurugram, Haryana, India · On-site

About Me
I am an experienced Relationship Manager currently working at AckoDrive, where we specialize in brand-new car sales. My role involves dealership coordination, customer relationship management, and ensuring a seamless car-buying experience across India.
I began my career with PolicyBazaar as an Associate Sales Consultant, where I gained three years of experience in insurance sales and client relationship management. During this time, I consistently achieved top sales performance and honed my expertise in customer engagement and sales strategy.
With over six years of experience in the automobile and insurance industries, I have developed a strong background in sales, operations, and customer service. My expertise lies in supply fulfillment, dealership coordination, and driving customer satisfaction.
Key Skills & Expertise:
✅ New Car Sales & Dealership Coordination – Managing end-to-end sales operations.
✅ Sales & Relationship Management – Building long-term customer relationships and driving revenue.
✅ Team Leadership & Communication – Leading teams and fostering collaboration.
✅ Technical Proficiency – Skilled in MS Office and industry-specific tools.
I am passionate about leveraging my expertise to drive efficiency, growth, and innovation in the automotive sector. I’m always open to networking, collaborations, and new opportunities—let’s connect!

Sales ManagementCustomer SatisfactionOperational EfficiencyCustomer Relationship Management

Relationship Manager

Aug 2021 – Jan 2025 · 3 yrs 5 mos · Gurugram, Haryana, India · On-site

Team LeadershipCommunicationCustomer Relationship ManagementSales Management

Acko

Supply Chain Manager

Aug 2021 – Jan 2025 · 3 yrs 5 mos · Gurugram, Haryana, India · On-site

About Me
I am an experienced Relationship Manager currently working at AckoDrive, where we specialize in brand-new car sales. My role involves dealership coordination, customer relationship management, and ensuring a seamless car-buying experience across India.
I began my career with PolicyBazaar as an Associate Sales Consultant, where I gained three years of experience in insurance sales and client relationship management. During this time, I consistently achieved top sales performance and honed my expertise in customer engagement and sales strategy.
With over six years of experience in the automobile and insurance industries, I have developed a strong background in sales, operations, and customer service. My expertise lies in supply fulfillment, dealership coordination, and driving customer satisfaction.
Key Skills & Expertise:
✅ New Car Sales & Dealership Coordination – Managing end-to-end sales operations.
✅ Sales & Relationship Management – Building long-term customer relationships and driving revenue.
✅ Team Leadership & Communication – Leading teams and fostering collaboration.
✅ Technical Proficiency – Skilled in MS Office and industry-specific tools.
I am passionate about leveraging my expertise to drive efficiency, growth, and innovation in the automotive sector. I’m always open to networking, collaborations, and new opportunities—let’s connect!

Sales ManagementCustomer Relationship Management

Policybazaar.com

Associate Sales Consultant

Oct 2018 – Aug 2021 · 2 yrs 10 mos · Gurugram, Haryana, India · On-site

Driven insurance professional with nearly 3 years of experience in the motor insurance sector at Policybazaar. I have a strong background in handling end-to-end motor insurance processes, including policy sales, renewals, customer relationship management, and risk assessment. My role involved assisting clients in selecting the right insurance products, providing tailored solutions, and ensuring a seamless customer experience.
Skilled in understanding diverse customer needs, negotiating with insurers, and delivering data-driven insights to improve policy offerings. My ability to work in a fast-paced environment, coupled with strong communication and problem-solving skills, has helped me consistently achieve targets and build lasting client relationships.
I am now looking to expand my expertise within the insurance or financial services industry, where I can contribute my knowledge of motor insurance, customer-centric approach, and analytical thinking to drive business growth.

Sales ManagementCustomer Relationship Management

Jaquar & company private limited

Customer Service Specialist

Jan 2018 – Oct 2018 · 9 mos · Gurugram, Haryana, India · On-site

As a dedicated Customer Service Representative at Jaquar & Company Private Limited, I had the opportunity to work closely with Jaquar Group, a rapidly growing, multi-diversified brand known for its complete bathroom and lighting solutions. During my one-year tenure, I honed my skills in customer relationship management, problem-solving, and effective communication.
I was responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience. My role required strong interpersonal skills, attention to detail, and the ability to handle high-pressure situations with professionalism.
Passionate about delivering exceptional service, I take pride in my ability to understand customer needs, provide tailored solutions, and contribute to customer satisfaction and business growth. I’m always eager to learn, adapt, and take on new challenges in dynamic environments.
Looking forward to connecting with professionals who share a passion for customer-centric roles and continuous growth.

Customer ServiceProblem SolvingEffective Communication