Kerry Farnum

Technical Program Manager

Atlanta, Georgia, United States22 yrs 1 mo experience

Key Highlights

Expert in Cybersecurity and Risk Management.
Led successful network implementations across multiple regions.
Proven track record in optimizing network performance.

Stackforce AI infers this person is a Telecommunications and Cybersecurity expert with extensive experience in network management and risk mitigation.

Contact

Skills

Core Skills

CybersecurityRisk ManagementNetwork ManagementProject ManagementTeam LeadershipNetwork EngineeringCustomer Support

Other Skills

Governance, Risk Management, and Compliance (GRC)Audit LeadershipRisk MitigationNetwork Operations ManagementNetwork ImplementationJiraConfluenceNetwork ServicesChange ManagementTechnical DirectionNetwork OperationsProblem SolvingDocumentationTechnical SupportMobile Data Services

About

My career is dedicated to closing the gap between the binary logic of infrastructure and the high-stakes goals of organizational strategy. Engineering resilience by optimizing the synergies between the technical, strategic and human layers.

Experience

22 yrs 1 mo

Total Experience

5 yrs 3 mos

Average Tenure

2 yrs 3 mos

Current Experience

Dayforce

2 roles

Cybersecurity Program Manager, PubSec

Promoted

Feb 2026 – Present · 3 mos · Remote

Authorization Management: Lead the end-to-end lifecycle for FedRAMP, managing the System Security Plan (SSP) and all supporting documentation.
Continuous Monitoring (ConMon): Oversee the monthly reporting of vulnerabilities, POA&Ms, system changes to our government Authorizing Officials (AO) and implementation of compliance engineering for GRC.
Audit Leadership: Serve as the primary point of contact for 3PAO assessments, coordinating evidence collection across engineering, DevOps, and legal teams.
Strategic Advisory: Partner with Product and Engineering to ensure new features meet NIST 800-53 controls without compromising the speed of innovation.
Risk Mitigation: Define and manage the incident response protocols specifically required for Public Sector contracts, ensuring strict adherence to notification timelines.

Governance, Risk Management, and Compliance (GRC)CybersecurityAudit LeadershipRisk MitigationRisk Management

Team Lead, Cybersecurity Networking and Security

Feb 2024 – Feb 2026 · 2 yrs · Remote

Network Operations Management:
● Oversee the day-to-day operations of our global network infrastructure, ensuring high availability, performance, and security.
● Proactively monitor network performance and identify potential issues, implementing corrective actions to minimize downtime.
● Troubleshoot and resolve complex network problems, escalating issues as needed.
● Maintain accurate network documentation, including diagrams, configurations, and procedures.
● Collaborate with other teams to ensure network connectivity for critical business applications.
● Participate in on-call rotation for network support.
Network Implementation and Project Management:
● Lead and manage network implementation projects, including planning, execution, and deployment.
● Develop project plans, timelines, and budgets, tracking progress and ensuring projects are completed on time and within budget.
● Coordinate with vendors and internal teams to procure and install network equipment.
● Implement network changes and upgrades, minimizing disruption to business operations.
● Heavily utilize Jira for project tracking, task management, and issue resolution. This includes creating and managing Jira tickets, sprints, and dashboards.
● Leverage Confluence for project documentation, knowledge sharing, and meeting minutes. This includes creating and maintaining Confluence pages, spaces, and templates.
Collaboration and Communication:
● Effectively communicate technical information to both technical and non-technical audiences.
● Collaborate with cross-functional teams to understand their network requirements and provide solutions.
● Build strong relationships with vendors and partners.
● Use Jira for transparent communication on project status, roadblocks, and resolutions.
Continuous Improvement:
● Identify opportunities for process improvement, automation and develop network best practices.
● Stay up-to-date with the latest network technologies and trends.

Network Operations ManagementNetwork ImplementationProject ManagementJiraConfluenceNetwork Management

Ceridian

2 roles

Team Lead, Network Services

Apr 2022 – Jan 2024 · 1 yr 9 mos

● Hands-on lead providing technical direction to a team comprised of 5 network engineers and change management specialists
● Ensuring successful team delivery of high-quality enterprise, facilities, wireless, data center, cloud and colocation network services, and change management services in compliance with company SLAs
● Working with/across cross-functional local/global IT Teams by providing intermediate/advanced consultation for all IT issues, working toward resolution
● Contributing to strategic planning and proof of concept efforts
● Collaborating with stakeholders and project leads to plan, schedule, and coordinate small to medium projects

Network ServicesChange ManagementTechnical DirectionNetwork ManagementTeam Leadership

Network Engineer

Aug 2015 – Apr 2022 · 6 yrs 8 mos

● Leads team of 4 responsible for Network Services team operations and support
function
● Solves complex problems in a global network environment across a wide range of
vendor equipment (Cisco, VMware, AWS, Azure, F5, SolarWinds, Palo Alto)
● Implements network solutions to facilitate company projects and initiatives
● Creates technical Business Requirements Documents (BRD) for projects and
documentation for internal team processes and solutions
● Drives Network Services team and IT business process improvement
Highlighted Achievements
● Primary IT resource for Atlanta data center
● Technical lead for integration activities between Ceridian and Excelity
● Technical lead for Atlanta data center migration to the cloud

Network OperationsProblem SolvingDocumentationNetwork Engineering

Concorde fire soccer association

Academy Boys Coach

Sep 2018 – Dec 2019 · 1 yr 3 mos · Atlanta Metropolitan Area

Atlanta international school

2 roles

Varsity Boys Team Assistant Coach

Feb 2018 – May 2018 · 3 mos · Atlanta, Georgia, United States

Junior Varsity Boys Team Coach

Feb 2017 – May 2018 · 1 yr 3 mos · Atlanta, Georgia, United States

Rockdale youth soccer assoc

U15 Boys Team Coach

May 2017 – May 2018 · 1 yr · Conyers, Georgia, United States

Sprint

Business Wireless Technical Support Specialist

Jun 2015 – Aug 2015 · 2 mos · Atlanta Metropolitan Area

● Delivered tier 2 support to corporate wireless customers across a wide range of technical queries by leveraging the tools available to identify root causes and recommended corrective action

Digicel group

4 roles

Senior Engineer, Mobile Data Services

Nov 2012 – Feb 2015 · 2 yrs 3 mos

● Hands-on lead for team of 5 responsible for the operations/maintenance of Mobile Data Services nodes and related network infrastructure. This included GGSN, SGSN, Firewall, Routers, Switches, DNS servers, etc., serving customer bases in Barbados and the Southern OECS
● Technical lead in domain for internal/external customers for designing/implementing solutions, performing software/hardware upgrades/configuration and resolving issues
● Facilitated knowledge transfer within team and mentored new hires
● Ensured network availability KPIs for mobile data services were achieved to maximize company revenue
● Designed, generated, and analyzed statistical reports to drive network performance and facilitate dimensioning and traffic forecasting using Business Objects and other tools
● Created and updated network documentation (IP addresses, network topology diagrams, procedural instructions)
Highlighted Achievements
● Rolled out WCDMA cellular network in Barbados and the Southern OECS to afford customers access to faster network speeds
● Established initial reporting processes for the new network nodes
● Implemented a subscriber awareness solution to maximize the monetization of data services in Barbados and the Southern OECS via network analytics by integrating GGSN with Sandvine PCRF/DPI hardware

Technical SupportProblem SolvingCustomer Support

Core Network Engineer

Promoted

Oct 2011 – Oct 2012 · 1 yr

● Performed daily operations and maintenance activities for the following Barbados and Southern OECS GSM/WCDMA core network nodes: MSC, VLR, HLR, BSC, RNC, GGSN and SGSN
● Designed and implemented technical solutions for internal/external projects
● Monitored network performance, capacity, and availability to ensure KPIs were met and revenue was maximized using primarily Business Objects and Excel
Highlighted Achievements
● Rolled out GSM cellular network to provide consumers with a choice in a newly liberalized Barbados market
● Led the BSS integration for the Cingular migration project for Barbados after Cingular Wireless Caribbean was acquired by Digicel. Minimized customer impact and realized cost savings for the company by decommissioning redundant sites and equipment
● Led eastern Caribbean cluster operations/maintenance activities for core switching network MSCs and BSCs to maintain a network availability 99% of the time

Mobile Data ServicesNetwork OperationsTechnical LeadershipNetwork Engineering

Switch Engineer

Promoted

Jan 2006 – Sep 2011 · 5 yrs 8 mos

● Monitored and maintained switching core network nodes of Barbados and the eastern Caribbean
● Supervised and performed the implementation of new software/hardware and performed acceptance testing
● Gathered and analyzed daily/weekly network statistics for forecasting and reporting purposes
● Configured the MSC for new roaming partners and completed roaming test matrices
● Prepared presentation materials for internal meetings and Telecommunications module of U.W.I. Cavehill eCommerce Masters programme
● Provided engineering support to other office departments primarily Transmission, Marketing, Network Operations Centre, IP/IT and Customer Care
● Liased with equipment vendors and other licensed operators to develop network solutions and resolve network issues
● Demonstrated effective communication skills in providing technical expertise and insight to internal customers
● Mentored new and junior switching team members by nurturing their technical competencies and soft skills

Network OperationsTechnical SolutionsNetwork Engineering

Junior Switch Engineer

Jul 2003 – Jan 2006 · 2 yrs 6 mos

● Maximized Barbados network availability of GSM/CDMA network nodes via daily fault monitoring as well as performing corrective and preventative maintenance as required
● Planned and implemented configuration changes required at MSC, BSC and cell levels for Barbados and other territories in the eastern Caribbean
● Successfully coordinated network maintenance activities with local and regional resources
● Produced weekly network KPI reports for management

Network MonitoringConfiguration ManagementNetwork Engineering