Aug 2025 – Dec 2025 · 4 mos · Scottsdale, Arizona, United States · Remote

Jan 2020 – Aug 2025 · 5 yrs 7 mos · Scottsdale, AZ, United States · Remote

• Contributes a high level of HR generalist knowledge within CO, AZ, and UT regions, specializing in Associate Relations, Labor Management, and assists site leadership in the planned development and reinforcement of organizational strategies, structure, and processes.
• ● Partnered with senior leaders to design programs that improved supervisor engagement and increased the Net Promoter Score by 15%.
• ● Oversaw HR audits and project timelines, ensuring compliance and alignment with broader business objectives.
• ● Led regional training sessions for 50+ first-time supervisors, boosting onboarding effectiveness and embedding company culture.
• ● Coordinated annual workforce planning and gap analysis with leadership, achieving a 10% reduction in staffing gaps.
• ● Revitalized onboarding processes and conducted multi-region compensation research, which improved retention by 12%.
• ● Implemented streamlined HR processes that cut processing time by 25% while ensuring strict compliance with employment regulations.

Apr 2018 – Jan 2020 · 1 yr 9 mos

• Manage a 2400 headcount employee population within 69 multi-state hotel properties ranging from 25-150 employees at each location.
• Lead Employee Relations investigations and direct managers on actions throughout process and report on conclusion.
• Lead at team of 7 (1 non-exempt, 5 exempt)
• Assisted with implementation of Ultimate Software from ADP
• Researched and implemented Ethics/Compliance contact line, ATS, Safety programs, ACA TPA software, Employee WorkNumber, Casebulider Unemployment TPA and LMS training resources.
• Directed acquisitions pre and post events, sending materials to teams and property location to on boarding new employees and managers.
• Strategic partner to the VP of Human Resources and Regional Directors of Operations
• Manage FMLA/LOA process from request to return to work. Average monthly cases range from 20 to 40 with 10 to 15 cases pending for approval.
• Manage Unemployment process and facilitate directives to remote staff if additional information is needed.
• Facilitated Open Enrollment from negotiation to reporting on post enrollment financials/enrollment costs.
• Provide ad hoc reporting to Senior VPs and Regional Directors
• Analyze trends in wage and labor costs to limit operational costs

Sep 2016 – Apr 2018 · 1 yr 7 mos

Jun 2015 – Sep 2016 · 1 yr 3 mos

• Negotiated benefits for 1200 employees to include medical, dental and vision.
• Facilitated Benefits open enrollment, new hire and QLE group and one on one meetings.
• Implemented new “Shoes for Crews” benefits that aided in the reduction of workers compensation claims by 30% across the company.
• Made lead in onboarding new Hilton, Marriott and IHG properties to the company portfolio.

Sep 2014 – Jun 2015 · 9 mos

• Facilitated NHO, Hilton Brand Standards training and Management company compliance training.
• Tracked all training initiatives and insured that all 100 employees have completed their training requirements per QA Brand standards
• Issued payroll for 100 employees and submitted tips and gratuities to payroll for payout.
• Managed all compliance and safety state and federal regulations.
• Participated and certified in Hilton Embassy Suites Train the Trainer program.
• Led all Employee Relations investigations and/or coached and counseled hourly and management employees.

Apr 2014 – Aug 2014 · 4 mos · Tempe, Arizona

• Support multiple client groups by assisting with employee relations, benefits administration and disciplinary actions. Coach first line management on sensitive employee issues and investigations. Facilitate NHO and assist with on boarding. Process ESC, EEOC and WC claims as appropriate.
• Implemented HR analytics showcasing the relationship of attendance v. production and resulting effects on the bottom-line.
• Facilitate NHO for new sales division, underwriters, and operations/IT/Webdev employees.
• Investigate all ER issues in regards to harassment, fraud, inappropriate behavior or violation of company policy/procedure.
• Administered new hire benefit enrollment and answered questions regarding enrollment and APA legislation.
• Assist managers in disciplinary actions and terminations.
• Data enter and process all new hires, life events and terminations.
• Coach and counseled first line supervisors with ER issues (i.e; attendance, behavior, performance)
• Partner with legal and manage HB-1 and Green Card processes.

Jan 2010 – Oct 2013 · 3 yrs 9 mos · Southern Pines, NC

• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Identify staff vacancies and recruit, interview and select applicants.
• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
• Represent organization at personnel-related hearings and investigations.
• Administer compensation, benefits and performance management systems, and safety and recreation programs.

Aug 2009 – Jan 2010 · 5 mos · Southern Pines, NC

• Coordinated all aspects of candidate interview process including participate in the coordination and execution of recruiting events, collect all candidate and manager interview feedback, and communicate turn downs to candidates.
• Successfully completed I-9 self-audit resulting in over 1,000 procedural or technical errors corrected to government requirements.
• Conducted background checks, drug screens and OMS behavioral testing.
• Processed all new hire paperwork including benefits enrollment, state and federal forms.

Jan 2005 – Jan 2007 · 2 yrs · Southboro, MA

• Streamlined customer service and reporting procedures in order to support a team of 8 field sales staff, which secured annual sales revenue of $2M.
• Performed human resource functions; conducted new employee orientation, reviewing job descriptions and company policies.
• Acquired technical knowledge necessary to provide company wide training on telecommunications software.
• Audited field sales production reports, ensuring accuracy of analytics.
• Created employee recognition programs.
• Restructured expense reporting system and coded $60K of journal entries monthly.
• Developed cost control processes, resulting in over $10,000 of quarterly expense savings.

Jan 2000 – Jan 2003 · 3 yrs

• Collected, analyzed, and disseminated service package and capacity information in order to assist two marketing managers in forecasting seasonal supply and demand.
• Utilized Sequoia database to generate marketing channel, demographic and capacity reports.
• Managed $120,000 annual expense budget and provided weekly status updates to VP of Marketing and Controller.
• Participated in brainstorming sessions with team to identify local and regional marketing channels and develop promotional strategy.