Dec 2020 – Present · 5 yrs 4 mos

• I lead the learning and development strategy for over 70,000 employees, focusing on building a resilient, agile, and future-ready workforce. My goal is to transform our L&D function from a traditional cost center into a strategic engine for business growth and individual potential.
• Key initiatives and accomplishments include:
• 🔹 Pioneering Future-Proof Careers: Architected and launched a company-wide reskilling initiative, leveraging AI-driven platforms to map career pathways for thousands of employees. This program places a special emphasis on empowering our mid-career professionals to adapt and thrive in the age of AI.
• 🔹 Spearheading AI Fluency (In Progress): Currently leading the design and rollout of a new 'AI Fluency' initiative. This critical program is being developed to equip our leaders and employees with the skills to leverage AI tools responsibly, drive innovation, and enhance data-driven decision-making across the organization.
• 🔹 Developing Leaders for Tomorrow: Reimagined our leadership development programs to cultivate the core competencies needed for the future of work: empathy, digital acumen, and resilience. This has resulted in a 95% satisfaction rate and a stronger leadership pipeline.

Sep 2017 – Dec 2020 · 3 yrs 3 mos

Oct 2015 – Dec 2020 · 5 yrs 2 mos

• My expertise lies in Leading and Managing Programs and initiatives across geographies. As Head of Learning I manage the L&D function within defined business area through all steps of the annual learning cycle. Line manage a team of L&D partners and L&D program managers. Manage the analysis of training needs, collating training and development requirements in line with the business plan. For the topic of Social Collaboration I work on increasing adoption and engagement within the region. Also as a Lead for global technical training I am responsible for managing Global Technical Training addressing the specifies needs & requirements for the category, based on inputs from business stakeholders and L&D partners. Builds and manages deployment of road map of the training catalogue for the technical trainings.

Jul 2011 – Sep 2015 · 4 yrs 2 mos

• To lead Quality, Security & Risk MS (India,Middle East and Africa). Manage the QMS, Audits across Service Practices of Managed Services.
• Support Security Management by conducting/ensuring Internal Security Audits.
• Maintain ISO 20000 Certification with ownership and responsibility
• Work on ISAE 3402
• Study, analysis, implementation and training of Quality Management Systems, Service Management, Process improvement, Risk and Security Management, which includes:
• Effective involvement in designing and implementing Quality Management Systems.
• Implementation and Quality Management of Service Management processes based on ISO 20000 and ITIL framework.
• Conduct process training across levels.
• Support projects in metrics analysis and identifying actions for improvement.
• Conducting special audits to analyze delivery quality escalations or improvement feedback
• I am also an ambassador for company's enterprise social network and involved in building communities and leading them. As a part of this role I am involved in organisational change management activities and conducting leadership training esp for the new way of working.

Feb 2010 – Jun 2011 · 1 yr 4 mos

• Quality management, enabling customer satisfaction and bring social collaboration.