Apr 2025 – Oct 2025 · 6 mos · Raipur · On-site

• Delivered end-to-end Retail Sales, Customer Service, and Soft Skills training.
• Conducted community mobilization, counseling sessions, and village/urban outreach for candidate enrollment.
• Coordinated with centers, employers, and field teams to ensure smooth operations.
• Managed daily training records, MIS updates, attendance tracking, and reporting.
• Organized guest lectures, exposure visits, career fairs, and employer interactions.
• Supported placement coordination and monitored candidate progress post-joining.
• Ensured compliance with CSR/NGO project guidelines and audit requirements.

Aug 2024 – Apr 2025 · 8 mos · Indore, Madhya Pradesh, India · On-site

• ⮚ Effective Delivery of training both theoretical and practical
• (8 hours class per day ).
• ⮚ Take care of end to end development of candidates over the subject
• of Retail Sales Associate.
• ⮚ Conduct theory & practice sessions along with field visits.
• ⮚ Keep record of daily class attendance & monitor class progress.
• ⮚ To Conduct Activities & Role Play for candidates' improvement.
• ⮚ Counseling of the mobilized candidates.
• ⮚ Taking effective participation in Placement (Placed the candidates in Hyderabad &
• Bangalore ).
• ⮚ Guide Mobilizers for the right candidate.
• ⮚ To take camera backup.
• ⮚ Ensuring the 100% attendance of the batch.
• ⮚ Ensuring the optimum number of passing percentages.
• ⮚ To collect Appointment letter salary, slip and bank statements of the placed
• candidates.
• ⮚ Tracking of the placed candidates & motivating them for the job.
• ⮚ To maintain MIS Data
• ⮚ To engage the classes of IT & soft skills.
• ⮚ Communication timely with center manager and HO.
• ⮚ Submit all reports timely to center head and HO.
• ⮚ To candidates registration on Kaushal Bharat & Kaushal Panjee.
• ⮚ To update all batches dossier & Update Standard Forms as per e-sop of DDU-GKY.

Dec 2023 – Jul 2024 · 7 mos · On-site

• Conduct skill assessments as per standards defined by Skill India and NSDC.
• Assess candidates on theoretical knowledge, practical skills, and behavioral competencies.
• Follow NOS/QP guidelines and assessment protocols strictly.
• Ensure fair, transparent, and unbiased evaluation of all candidates.
• Verify candidate identity, batch details, and assessment documentation.
• Use digital assessment tools/portals for marking and reporting results.
• Maintain accuracy and confidentiality of assessment data and outcomes.
• Submit assessment reports within defined timelines.
• Coordinate with training partners, centers, and sector skill councils.
• Uphold professionalism and represent the Skill India mission positively during assessments.

Jan 2022 – Jul 2023 · 1 yr 6 mos · Raipur, Chhattisgarh, India · On-site

• ⮚ Train and coach to the trainees as a domain trainer (8 hours class
• per day ).
• To Conduct Activities & Role Play for candidates' improvement.
• ⮚ Counseling of the mobilized candidates
• ⮚ Coordination in Placement (Placed the candidates in Hyderabad, Bangalore & Goa).
• Coordination in Mobilization
• ⮚ To take camera backup
• ⮚ To maintain Dossier Work To maintain SF
• ⮚ To collect Appointment letter salary, slip and bank statements of the placed
• candidates. Tracking of the placed candidates & motivating them for the job.
• ⮚ To maintain MIS Data
• ⮚ To engage the classes of logistics & soft skill.

Mar 2020 – Dec 2021 · 1 yr 9 mos · Abhanpur, Chhattisgarh, India · On-site

• ⮚ Train and coach to the trainees as a domain trainer (6 hours class per day ).
• ⮚ To Conduct Activities & Role Play for candidates' improvement.
• ⮚ Counseling of the mobilized candidates
• ⮚ Coordination in Placement (Placed the candidates in Hyderabad, Ahmedabad, Chennai,
• Coimbatore, Bangalore etc).
• ⮚ Coordination in Mobilization .To take camera backup
• ⮚ To maintain Dossier Work
• ⮚ To maintain SF
• ⮚ To collect Appointment letter salary, slip and bank statements of the placed candidates.
• ⮚ Tracking of the placed candidates & motivating them for the job.
• ⮚ To maintain MIS Data
• ⮚ To engage the classes of soft skills.

Sep 2015 – Sep 2019 · 4 yrs · Raipur, Chhattisgarh, India · On-site

• Handle inbound calls from domestic IDEA customers professionally.
• Assist customers with queries related to plans, billing, network, and SIM services.
• Provide accurate and timely information about products and services.
• Resolve customer complaints effectively while maintaining service quality.
• Ensure maximum first call resolution and customer satisfaction.
• Maintain proper call logs and update customer details in the system.
• Follow company policies, process guidelines, and quality standards.
• Escalate complex or unresolved issues to senior support or team leaders.
• Achieve performance targets such as call quality, AHT, and CSAT.
• Work collaboratively in shifts to meet inbound process requirements.