Mona M.

Product Manager

India15 yrs 11 mos experience

Key Highlights

  • 18 years of experience in product management.
  • Expert in building user-centric products.
  • Strong advocate for mental health and neurodivergence.
Stackforce AI infers this person is a Product Management expert with extensive experience in B2C and SaaS industries.

Contact

Skills

Core Skills

Product LeadershipProduct ManagementUser Research

Other Skills

Problem SolvingCompany leaderStakeholder ManagementSoftware Product ManagementGo-to-Market StrategyPeopleProduct StrategySearchStrategic PlanningProduct AnalyticsB2COnline RetailCompetitive AnalysisStrategyUser Experience

About

Mom and Psychology enthusiast | Player-coach | Recovering idealist | Curious Product Manager | Global Leadership Team member | Neurodivergence + Mental Health Advocate ๐‘ด๐’๐’”๐’• ๐‘ท๐’‚๐’”๐’”๐’Š๐’๐’๐’‚๐’•๐’† ๐’‚๐’ƒ๐’๐’–๐’•: Learning and Coaching. Leaving whatever I touch, products, people (myself included) and situations I work with, better than what I found them as. ๐‘ท๐’†๐’“๐’”๐’๐’๐’‚๐’ ๐‘ฝ๐’‚๐’๐’–๐’†๐’”: Empathy, Authenticity, Curiosity, Resilience - in no particular order. But above all humility. 18 years of rich learning experiences at some of the biggest brands in Tech and a full-time MBA in Marketing & Strategy. Thrives in environments which present tough problem solving and takes pride in working with integrity, rigor while infusing the needed dose of fun! Full stack Product Leader with demonstrated history of working with some of the best and brightest folks in the software industry and on some of the most popular consumer, enterprise and Advertising products in the world! Passionate about building simple yet compelling user experiences for billions of people while leading teams with empathy. I have diverse experiences in business and technology from conceptualizing, pitching and incubating new ideas to bringing them to life. All while solving complex challenges and delighting customers with well thought through product iterations. Focused on continuous self-learning and helping drive learning curves for products and teams I work with!

Experience

Linkedin

Group Product Manager

Aug 2025 โ€“ Present ยท 8 mos ยท Bengaluru

Freshworks

Senior Director of Product Management

Dec 2023 โ€“ Aug 2025 ยท 1 yr 8 mos ยท Greater Bengaluru Area

  • Manager of M1 Managers (Senior Manager-Director) and senior-staff ICs.
  • Leading and building world-class Products and Product teams focused on -
  • 1. Enterprise/Agentic Search (Keyword, Semantic, Federated search goodness across Knowledge Bases)
  • 2. Authorization, Identity and Admin Experiences
  • 3. Platform scale Integrations (iPaaS)
  • 4. Data Platform
  • 5. B2B/B2C Communication Platform
  • 6. Modernized Billing Platform
Problem SolvingCompany leaderStakeholder ManagementSoftware Product ManagementProduct LeadershipGo-to-Market Strategy+5

The product management center at uw

Distinguished Mentor

Dec 2021 โ€“ Nov 2023 ยท 1 yr 11 mos ยท Seattle, Washington, United States

  • Helping build the next generation of inclusive product thinkers and leaders!

Google

Product Lead

Nov 2021 โ€“ Dec 2023 ยท 2 yrs 1 mo ยท Mountain View, California, United States

  • Making shopping and transactions on Google Chrome more global, seamless, delightful and trustworthy!
Product AnalyticsProduct LeadershipUser ResearchB2COnline RetailCompetitive Analysis+5

Instacart

Group Product Manager

Jan 2020 โ€“ Jan 2021 ยท 1 yr ยท San Francisco Bay Area

  • ๐—ฃ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ ๐—ผ๐—ป ๐˜๐—ต๐—ฒ ๐—œ๐—ป๐˜€๐˜๐—ฎ๐—ฐ๐—ฎ๐—ฟ๐˜ ๐—”๐—ฑ๐˜€ ๐˜๐—ฒ๐—ฎ๐—บ ๐—ณ๐—ผ๐—ฐ๐˜‚๐˜€๐—ฒ๐—ฑ ๐—ผ๐—ป ๐—”๐—ฑ๐˜ƒ๐—ฒ๐—ฟ๐˜๐—ถ๐˜€๐—ฒ๐—ฟ ๐—š๐—ฟ๐—ผ๐˜„๐˜๐—ต/๐—˜๐—ป๐—ด๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜/๐—ฅ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐—ข๐˜‚๐˜๐—ฐ๐—ผ๐—บ๐—ฒ๐˜€
  • ๐…๐ž๐š๐ญ๐ฎ๐ซ๐ž๐: https://www.businessinsider.com/top-instacart-advertising-execs-to-know-2021-3
  • ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ
  • Led Product for Ads Self Serve, APIs, Ads Measurement and Ads Targeting for Instacart's highest impact/business critical investment(s) for 2021+.
  • Developed high impact, thoughtfully prioritized annual product roadmaps for Instacart's Ads Platform team for a sustainable Ads Business.
  • ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐จ๐ง: Pitched to CEO/s-team and successful secured funding for launch of $xxxM suite of Ads products, drove execution by authoring (almost) all the PRDs in this domain, leading product/design reviews and driving development of the E2E experience, all the way to Launch GTM/content/legal planning.
  • ๐‚๐จ๐ฅ๐ฅ๐š๐›๐จ๐ซ๐š๐ญ๐ข๐จ๐ง: Key product partner for collaboration with valued Customers, senior leaders on Sales, Design, Legal and engineering for developing best in class ad products while establishing mature product development practices within Instacart.
  • ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ ๐š๐ง๐ ๐ƒ๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฆ๐ž๐ง๐ญ:
  • Calibrated, effective Hiring manager/ recruiter for Ads PM (+Design and Sales) positions with great track record on candidate closures
  • Servant Leader Mentor for junior/mid/senior PMs
  • Growing the PM community: Envisioned and Pioneered a APM program within Ads for the first time
  • Led Internal company wide comms for Instacart Ads via Instacart Ads Monthly Newsletter

Twitter

Lead Product Manager, Ads

Jan 2018 โ€“ Jan 2020 ยท 2 yrs ยท San Francisco Bay Area

  • ๐‹๐ž๐š๐ ๐๐Œ, ๐€๐๐ฌ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ
  • Lead Product Manager on the Advertiser Experience portfolio at focused on E2E experience on Ads Manager. Helped advertisers reach their ad objectives with Twitter through building a super intuitive, best-in-class Ads Manager.
  • Ads manager strives to provide intuitive and impactful Creation, Management, Reporting and Optimization experiences for Twitter's advertisers, mapped to $$$M revenue for Twitter.
  • Own defining and building multi year roadmaps for Ads Experience for Self Serve experiences for high $$$ value+ SMB, brand and performance advertisers partnering closely with Engineering, Design, Research, legal and BD/Sales/GTM teams.
  • [Past] ๐‹๐ž๐š๐ ๐๐Œ ๐€๐๐ฌ ๐Œ๐ž๐š๐ฌ๐ฎ๐ซ๐ž๐ฆ๐ž๐ง๐ญ - ๐€๐ญ๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ข๐จ๐ง ๐š๐ง๐ ๐’๐ข๐ ๐ง๐š๐ฅ๐ฌ
  • Led and drove strategy and multi-year roadmaps for Ads Conversion Attribution and Measurement Products (Mobile App tracking, Online Conversion Tracking, Multi Touch Attribution etc.) within a fast changing industry Privacy environment for Twitter Advertising.
  • This team is fundamental to Twitter's sole revenue stream from advertising as it establishes the ROI from ad spend for advertisers to unlock future spend.
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  • Twitter Hiring Squad member, calibrated interviewer for Product and Engineering Management positions.

Instagram

Senior Product Manager, Instagram

Jan 2017 โ€“ Dec 2018 ยท 1 yr 11 mos ยท Menlo Park, California, United States

  • ๐’๐ž๐ง๐ข๐จ๐ซ ๐“๐ž๐œ๐ก ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ซ, ๐ˆ๐ง๐ฌ๐ญ๐š๐ ๐ซ๐š๐ฆ ๐•๐ข๐๐ž๐จ๐ฌ
  • Lead and drive team of ~35 (and growing!) engineers + Designer/UXR/Legal/PMM prioritize and build world class video-first Creation and Consumption Product experiences @Instagram!
  • ๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:
  • "๐‘๐ข๐ ๐ก๐ญ๐ฌ ๐Œ๐š๐ง๐š๐ ๐ž๐ซ": Led a successful product launch to enable Instagram video creators protect copyrights and monetize user generated video content ("Rights Managerโ€) for the first time ever. https://www.facebook.com/business/help/212679769276903?id=708699556338610
  • "๐‹๐จ๐ง๐ ๐ž๐ซ ๐ฏ๐ข๐๐ž๐จ๐ฌ" / Live videos: Launch team for Instagram for longer videos for very first time in an innovative monetizable format ("IGTV")
  • ๐…๐ฅ๐š๐ฐ๐ฅ๐ž๐ฌ๐ฌ ๐ฏ๐ข๐๐ž๐จ ๐ฌ๐ญ๐ซ๐ž๐š๐ฆ๐ข๐ง๐ : Led planning and execution for the highest video traffic days for Instagram to run flawlessly (0 Sevs!) for Instagram customers
  • ๐„๐ฆ๐ž๐ซ๐ ๐ข๐ง๐  ๐ฆ๐š๐ซ๐ค๐ž๐ญ๐ฌ ๐Ÿ๐จ๐œ๐ฎ๐ฌ: Led multiple other creative/technical breakthroughs/improvements on creating delightful video experiences with high business impact across various all Instagram Video products (Stories, Explore, Feed, Live, Video chat).
  • ๐•๐ข๐๐ž๐จ (๐•๐Ž๐ƒ ๐š๐ง๐ ๐‹๐ข๐ฏ๐ž) ๐๐ž๐ง๐œ๐ก๐ฆ๐š๐ซ๐ค๐ข๐ง๐ : Led build out of a Benchmarking product/platform to help benchmark Instagramโ€™s video offerings against competition via successful integration with 3P offerings.

Ebay

Senior Product Manager, Media and Recommendations

Jan 2015 โ€“ Jan 2017 ยท 2 yrs ยท San Jose, California, United States

  • ๐’๐ž๐ง๐ข๐จ๐ซ ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ซ, ๐ˆ๐ง๐ญ๐ž๐ฅ๐ฅ๐ข๐ ๐ž๐ง๐ญ ๐Œ๐ž๐๐ข๐š - Solo Product Manager on the super critical, highly available, Media Product team that powers all of eBay's Media assets (Images and Videos).
  • ๐‡๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:
  • ๐•๐ข๐๐ž๐จ ๐›๐š๐ฌ๐ž๐ ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ ๐ฅ๐ข๐ฌ๐ญ๐ข๐ง๐ ๐ฌ: Conceptualized, helped build and launched native Video based product listings at eBay which improved traffic to View Item page by 25% and purchase by $$Mn on site at V0 launch.
  • ๐Œ๐‹ ๐›๐š๐ฌ๐ž๐ ๐‘๐ž๐œ๐จ๐ฆ๐ฆ๐ž๐ง๐๐š๐ญ๐ข๐จ๐ง๐ฌ: Launched robust machine learning infrastructure/pipelines for images/videos to drive better personalization/recommendations and ensuring product integrity for eBay customers.
  • ๐…๐š๐ฌ๐ญ, ๐ฉ๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐š๐ง๐ญ ๐ž๐๐š๐ฒ: Improved Site Speed by 65% improvement in image download latencies by leading a large scale Media Edge computing effort (establishing eBay first ever CDN infrastructure outside of North America!).
  • ๐‹๐š๐ซ๐ ๐ž ๐ฌ๐œ๐š๐ฅ๐ž ๐๐ข๐ฌ๐ญ๐ซ๐ข๐›๐ฎ๐ญ๐ž๐ ๐ฌ๐ฒ๐ฌ๐ญ๐ž๐ฆ๐ฌ: Led key platform focused efforts on building highly scalable/available, low latency and reliable distributed storage systems for storing Media.

Microsoft

Product Manager - II, Microsoft Office Stream

Jan 2013 โ€“ Jan 2015 ยท 2 yrs ยท Redmond, Washington, United States

  • ๐…๐จ๐ฎ๐ง๐๐ข๐ง๐  ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ซ ๐จ๐ง "๐Œ๐ข๐œ๐ซ๐จ๐ฌ๐จ๐Ÿ๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž ๐Ÿ‘๐Ÿ”๐Ÿ“ ๐•๐ข๐๐ž๐จ๐ฌ" (Enterprise Video Product, now called "Office Stream"). First SAAS offering come out of the Azure org that evolved into a 100+ HC org. Super successful product launch involving several XFN teams and orgs.
  • First Product Manager hired on team for building and scaling this zero to one SAAS Enterprise product, one of the very first SAAS solutions from Azure. Led product through ideation to pilot program/Beta/global launch (v1) across Android/iOS and web within 4/6/9 months respectively. Multi million $$ revenue driver for Office 365 suite of product helping take adoption, engagement and retention metrics to whole new levels.

Amazon

Product Manager, Prime Video

Jan 2011 โ€“ Jan 2013 ยท 2 yrs ยท Seattle, Washington, United States

Vodafone idea limited

2 roles

Product Marketing Manager

Promoted

Jan 2010 โ€“ Nov 2010 ยท 10 mos

  • Data products

Associate Product Marketing Manager

May 2009 โ€“ Jan 2010 ยท 8 mos

The coca-cola company

Product Marketing Manager

Feb 2009 โ€“ Apr 2009 ยท 2 mos

Johnson & johnson

Product Marketing Manager

Apr 2008 โ€“ Jun 2008 ยท 2 mos ยท Mumbai Area, India

Education

University of California, Berkeley, Haas School of Business

Executive Education Program โ€” Certification in Product Management

Jan 2016 โ€“ Jan 2016

Stanford University Graduate School of Business

Stanford's Executive Program for Women Leaders

Jan 2016 โ€“ Jan 2016

Reforge

Advanced Growth Strategy โ€” Product Management

Sep 2020 โ€“ Oct 2020

SYMBIOSIS INTERNATIONAL UNIVERSITY

Master of Business Administration - MBA โ€” Marketing and Strategy

Engineering University

Bachelor of Technology - BTech โ€” Electronics and Communications Engineering

Delhi Public School

CBSE โ€” Science

Reforge

Product Management โ€” Advanced Growth Strategy

Jan 2020 โ€“ Jan 2020

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