Rishikesh Kumar

Program Manager

Bengaluru, Karnataka, India5 yrs 9 mos experience
Highly Stable

Key Highlights

  • Led a team of 50 to ensure 100% training completion.
  • Achieved 72% retention and 40X growth in community.
  • Enhanced GPS connectivity, saving significant costs.
Stackforce AI infers this person is a Program Manager with expertise in Operations Management and Project Management in the EdTech and Automotive sectors.

Contact

Skills

Core Skills

Program ManagementCommunicationOperations ManagementProject ManagementTeam BuildingCustomer Service Operations

Other Skills

Microsoft ExcelLifelong LearningHigh Technical AptitudeConflict ResolutionBusiness Process ImprovementCross-functional Team LeadershipStress ManagementNegotiationThinking SkillsUser ResearchStrategic PlanningMicrosoft OfficeMultitaskingAnalytical SkillsTimelines

Experience

5 yrs 9 mos
Total Experience
2 yrs
Average Tenure
1 yr 9 mos
Current Experience

Mesa school of business

Program Manager

Aug 2024Present · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

Able

4 roles

Associate Program Manager

Apr 2024Jun 2024 · 2 mos

  • Successfully ensured 100% on-time completion of training batches while leading a dynamic team of 50 Associates, Trainers, Interviewers, and QAs.
  • Reduced re-scheduling of sessions by 90% by implementing reward-based SOPs for trainers.
  • Increased candidate assessment attendance by 100% by implementing a feedback-oriented process.
Microsoft ExcelCommunicationProgram ManagementLifelong LearningHigh Technical AptitudeConflict Resolution+14

Operations Manager

Promoted

Aug 2021Mar 2024 · 2 yrs 7 mos

  • Launched 27 small ticket-size products adding ₹60,000 monthly & increased the paid users count by 3X in a period of just 3 months.
  • Scaled lead generation for the flagship programs by 6X through the app, contributing 20% to the company's monthly revenue.
  • Established Work from Home Program, contributing up to ₹1,50,000 monthly with zero extra marketing or operations costs.
  • Built a quizzing community from scratch & achieved 40X network growth in 5 months while engaging 40% of DAU.
  • Achieved 72% W2 retention & stickiness of 74% WAU/MAU.
  • Created a database of 1,00,000 quizzes while leading a team of 54 Content Ambassadors.
Microsoft ExcelCommunicationResearch SkillsLifelong LearningProject ManagementHigh Technical Aptitude+16

Operations Associate

Dec 2020Jul 2021 · 7 mos

  • Achieved 25,000 non-technical placements in 2 years while leading a team of 12 Associates.
  • Developed a robust B2B hiring partnerships model resulting in 100+ partnerships within a year.
  • Built a team of 12 Associates while managing the entire hiring process.
Microsoft ExcelLifelong LearningHigh Technical AptitudeOperations ManagementCustomer Service OperationsMicrosoft Office+4

Operations Intern

Jun 2020Nov 2020 · 5 mos

  • Recorded 1,500 placements within five months.
  • Enhanced the placement funnel efficiency by 50% through the application of data analytics tools.
Microsoft ExcelLifelong LearningOperations ManagementCustomer Service OperationsAmplitude AnalyticsMicrosoft Office

Ola (ani technologies pvt. ltd)

2 roles

Graduate Engineering Trainee

Jul 2019May 2020 · 10 mos · Bengaluru, Karnataka, India

  • As part of the Central Program Management Office at Ola Fleet Technologies, I achieved the following:
  • Enhanced GPS connectivity in cars across Bengaluru, Mumbai, and Pune by 10%, thereby reducing asset risk by approximately ₹3.6 Crores.
  • Supervised the removal and reinstallation of GPS devices from around 1,200 high-value repair cars across India, resulting in savings of roughly ₹36 Lakhs.
  • Oversaw three GPS vendors in Bengaluru, Pune, and Mumbai, ensuring the on-time delivery of GPS-equipped cars.
  • Led a nationwide pilot project to onboard new GPS vendors.
  • Predicted demand to optimize inventory levels, reducing holding costs in Bangalore, Mumbai, and Pune.
  • Managed the intricate process of swapping GPS devices in about 200 cars to ensure proper car-to-device protocol mapping.
Microsoft ExcelLifelong LearningProject ManagementOperations ManagementConflict ResolutionStress Management+10

Intern

Apr 2019May 2019 · 1 mo · Bengaluru, Karnataka, India

  • Interned in the Repair and Maintenance Department at Ola Fleet Technologies, where I:
  • Analyzed repair process systems
  • Approved service tickets for assets across India
Microsoft ExcelLifelong LearningMicrosoft OfficeAutomotive Engineering

Adhunik group (group companies : aml, omml, nvfl, apnrl & acl)

Intern

Jun 2018Jul 2018 · 1 mo · Jamshedpur Area, India

  • Completed the six-week internship at APNRL Thermal Power Plant in Jamshedpur, Jharkhand.
Thermal Power PlantLifelong LearningPower Plant OperationsMicrosoft Office

Education

Ramaiah Institute Of Technology

Bachelor of Technology - BTech — Mechanical Engineering

Jan 2015Jan 2019

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