Nikhil Dhoka

CEO

Mumbai, Maharashtra, India20 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led Kotak Neo to top 4 broker by volume market share.
Drove $1 Bn revenue growth at Western Union.
Founded a successful CRM services company.

Stackforce AI infers this person is a Fintech and E-commerce expert with strong product management and growth strategy skills.

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Skills

Core Skills

Product ManagementBusiness StrategyProduct StrategyGrowth InitiativesE-commerceBusiness DevelopmentE-commerce StrategyLoyalty ProgramsCrm ServicesCustomer SolutionsData Analytics

Other Skills

Customer ExperienceDigital PlatformsDigital StrategyTeam ManagementTeam LeadershipSaaS DevelopmentLoyalty Program DesignCRMBusiness AnalyticsProgram ManagementBusiness AnalysisSegmentationProduct DevelopmentEntrepreneurshipStrategic Planning

About

I am an entrepreneur at heart wearing multiple hats - product, business, strategy tech— leading digital platforms with accountability for growth, customer and business outcomes. Currently, I lead Kotak Neo — Kotak Securities’ flagship digital trading and investing platform. I drive business, product, strategy & customer experience. I am also deeply involved in building for our wealth management vertical. Earlier, I led product mandates at Paytm (wallet, UPI, mini-apps, seller platform) and Western Union (digital remittance across global markets). I’ve been a founder and worked with early-stage founders. I’ve been on both sides: building from scratch and transforming at large enterprises. I also write at thewiseguy.in — on product thinking, leadership, and life :-)

Experience

Kotak neo

Executive Vice President - Head of Product & Digital

Dec 2022 – Present · 3 yrs 4 mos · Mumbai · On-site

I lead Kotak Neo, our flagship trading & investing platform. I manage the product, design & digital PnL and play a broader role in shaping how Kotak serves customers across broking and wealth channels.
Over the last three years, we’ve reimagined how Kotak engages with traders, investors and wealth clients. We rebuilt journeys, launched new value propositions, introduced category defining features and strengthened the platform to power nearly all trading activity at Kotak.
Kotak Neo is now top 4 broker by volume market share with nearly 6 Mn users.
I also serve in the Management Committee and Kotak Group’s Digital Distribution Board.

Product ManagementBusiness StrategyCustomer ExperienceDigital Platforms

Western union

Director of Product Strategy & Management - Western Union Digital

Dec 2020 – Dec 2022 · 2 yrs

I am responsible for driving key product & growth initiatives globally for Western Union’s Digital money transfer business. Digital money transfer exceeded $1 Bn revenue in 2021.
Managing a team of 30+ product managers across Europe & India.
Leading the Western Union Digital mobile App & Web consumer money transfer platform for 40+ countries. Including all of Middle East & countries from South East Asia, EU, Africa & Latin America.
Leading the global Omni-channel and retail to digital strategy. Making it easy for Western Union’s retail customers to send money digitally in the ongoing pandemic.
Leading the global digital hosted partnerships product. Enabling banks & financial services companies to offer cross border remittance to their customers using Western Union platform.
Leading the global initiative to improve CX by building in-app help and chat bots.

Product StrategyGrowth InitiativesTeam ManagementCustomer Experience

Paytm

Vice President - Product

Sep 2017 – Dec 2020 · 3 yrs 3 mos · Noida Area, India

Worked across the Paytm ecosystem - Fin-tech | e-Commerce | Content & Gaming. Launched numerous successful products, built & managed teams and shaped ideas into scalable products/business models.
Product Lead - Customer experience on Paytm App. Driving an integrated product strategy to drive customer experience across Paytm ecosystem- Wallet, UPI, Paytm Bank, Bill Payments, Merchant Payments and e-Commerce.
Business & Product Lead – 3rd party apps(Mini-apps) on Paytm. Paytm's first app in app integration to launch Zomato food delivery on Paytm.
Core Team Member - Middle East Expansion - Discovering the product market fit & engaging with potential partners to establish Paytm Payments business in KSA & GCC.
Product & Business Head – Seller Ecosystem at Paytm Mall. Drove the growth of thousands of sellers & brands Paytm Mall. Built products & systems to drive key customer facing KPIs of Delivery Time, Assortment & Pricing.

Product ManagementE-commerceTeam LeadershipCustomer Experience

Browntape (multichannel ecommerce)

Business & Product Head

Jun 2014 – Dec 2016 · 2 yrs 6 mos · Andheri(E), Mumbai & Goa

Developing the SaaS & Enterprise Business. Working with SMEs to large brands in setting up online retail technology & services infrastructure along with omni-channel strategy.
Browntape helps brands sell on multiple online websites like Amazon, Flipkart, Snapdeal, Shopclues, Jabong, Myntra etc. & also their own website-through a single console and at a fraction of the cost. Our technology is integrated with all the top e-Commerce portals for real-time inventory & order management, MIS and logistics.

Business DevelopmentE-commerce StrategySaaS Development

Unit marketing solutions pvt. ltd.

Founder

Aug 2009 – May 2014 · 4 yrs 9 mos · Mumbai

Founded Unit Solutions in 2009 with an aim of providing quality loyalty and CRM services to various customer facing businesses. Acquired some of the leading brands and many upcoming brands across sectors- Healthcare, Lifestyle, Automotive, Jewellery, Apparel and Infrastructure. Implemented first of it's kind loyalty programs for Jewellery & Healthcare chains.

Loyalty ProgramsCRM ServicesBusiness Development

Reliance retail

Senior Product Manager-Customer Facing Solutions

Apr 2008 – Jun 2009 · 1 yr 2 mos · Mumbai Area, India

Customer Facing Solutions, Loyalty Program Design & Management, Data Analytics. In the core team managing Reliance One program-across 800+ stores and 5 million + members.

Customer SolutionsLoyalty Program DesignData Analytics

Convis technologies

Product Team

Jan 2007 – Mar 2008 · 1 yr 2 mos · Mumbai Area, India

CONVIS Technologies is an emerging technology company founded by a group of IIT Bombay Engineers with a vision of delivering state-of-the-art systems that will provide an intelligent environment for next generation retail and hospitality industry.