PRIYANSHU RANJAN

Operations Associate

Patna, Bihar, India1 yr experience

Key Highlights

Experienced in logistics and customer support roles.
Strong problem-solving and communication skills.
Passionate about HR operations and process improvement.

Stackforce AI infers this person is a Logistics and Customer Support professional with a focus on operational efficiency.

Contact

Skills

Core Skills

Logistics OperationsSupply Chain ManagementChat Support ExecutiveProblem SolvingCustomer Service OperationsAssociate-customer Support

Other Skills

Escalation HandlingSLA ManagementMS ExcelRecruitingMulti-task & Handle High-volume WorkloadsHuman Resources (HR)HR OperationsCommunicationMicrosoft OfficeGoogle MapsChemistry EducationTeamworkTalent ManagementManagementTime Management

About

I am a customer support and operations professional with hands-on experience in both voice and chat processes. I have worked with organizations like Tech Mahindra, Digitide, and RodBez, where I handled customer interactions, resolved queries, and supported daily operational activities. I possess strong communication skills, problem-solving ability, and a customer-first mindset. I am passionate about people management, HR operations, and process improvement. Currently, I am seeking entry-level opportunities in HR, Operations, or Customer Support where I can contribute my skills, learn continuously, and grow professionally. 📍 Open to relocation | Immediate joiner

Experience

1 yr

Total Experience

4 mos

Average Tenure

4 mos

Current Experience

Futurz hr

Customer Support – Logistics Operations

Jan 2026 – Present · 4 mos · Bihar, Bihar, India · On-site

Deputed to Instakart Services Pvt Ltd (Logistics Operations Project)
Monitoring shipment dispatch timelines in alignment with defined SLAs and TAT metrics.
Analyzing delivery performance data to identify delays and drive corrective actions.
Managing customer escalations and ensuring timely resolution through cross-functional coordination.
Collaborating with hub and last-mile teams to maintain shipment accuracy and operational standards.
Supporting end-to-end logistics flow to enhance on-time delivery performance and customer satisfaction.

Logistics OperationsSupply Chain Management