J. Ofori Agboka

CEO

United States27 yrs 3 mos experience
Highly Stable

Key Highlights

  • Led HR for over 700K employees globally.
  • Expert in strategic human capital planning.
  • Passionate about employee engagement and retention.
Stackforce AI infers this person is a strategic leader in Human Resources within a global operations context.

Contact

Skills

Core Skills

Human ResourcesEmployee Relations

Other Skills

Change ManagementLabor RelationsUnionStrategic PlanningOrganizational DevelopmentUnion NegotiationsRecruitingOperations ManagementPerformance ManagementPersonnel ManagementManagementConflict ResolutionNegotiationTeam LeadershipManufacturing

About

I am responsible for the worldwide Human Resource (HR) practices for Fulfillment, Transportation, Delivery, Customer Service, Employee Relations (ER), and Workplace Health & Safety. I lead teams that support the employment life cycle of over 700K Amazonians globally. My background covers diverse aspects of Human Resources in global and domestic markets spanning automotive and industrial environments. I work hard to utilize my extensive knowledge and expertise and my passion for putting people first, to the fullest potential. I have expertise in strategic human capital planning, employee relations, employment law, employee engagement, performance management, retention and recruiting. My operational background includes in dynamic environments requiring focused decision-making, understanding of how to optimize business processes, developing cost management systems, and enhancing operational efficiency and excellence. My language capabilities include moderate Spanish, and social Mandarin. Specialties: Human capital planning, Design Thinking, benefit programs, personnel administration, change management, employee relations, diversity and inclusion, Employee Relations, training & coaching, employment laws, compensation, recruiting, retention strategies, and policy development.

Experience

Amazon

2 roles

Vice President - People, Experience & Technology (PXT) - Global Operations

Jun 2021Present · 4 yrs 10 mos · Seattle, Washington, United States

  • Responsible for the worldwide Human Resource (HR) initiatives and goals for Customer Service, Fulfillment, Transportation, Delivery, Global Stores, Employee Relations (ER), Health& Safety, Robotics , Workforce staffing and additional supporting operations teams globally, leading a teams of HR, HR Tech, and ER professionals.
Employee RelationsChange ManagementLabor RelationsUnionStrategic PlanningOrganizational Development+25

Vice President Human Resources, Global Customer Fulfillment

Apr 2020Jun 2021 · 1 yr 2 mos · Seattle, Washington, United States

  • Responsible for HR and team leadership across all Fulfillment Centers (FCs) worldwide and Customer Service supporting the end-to-end associate experience, managing day-to-day interactions and engagement for the field creating a safe, healthy, inclusive workplace across our global network. Lead creation of long-term strategies to drive leadership development, the invention of scalable people processes, and the deployment of technology in support of the rapidly expanding Global Customer Fulfillment network of over 175 Fulfillment Centers across 16 countries.

General motors

13 roles

Executive Director HR - Global Corporate Staffs (Finance, Legal, Communications, Public Policy, IT)

Apr 2019Apr 2020 · 1 yr

Executive Director Human Resources - North America, Middle East and North Africa

Promoted

Jan 2018Apr 2020 · 2 yrs 3 mos

  • Partner with Sr. Leaders to lead HR activities for Sales, Service & Marketing; Customer Care and Aftersales; Global Connected Consumer, OnStar and Chief Data & Analytics Office.

HR Director - North American Manufacturing and Operations

Nov 2016Jan 2018 · 1 yr 2 mos

  • Partner with Senior manufacturing leaders to lead HR administration for all manufacturing (vehicle assembly, stamping, propulsion systems and components) facilities in the United States, Canada and Mexico; Global Medical Service and Corporate Labor Relations.

HR Director, North America Manufacturing Strategy and Global Manufacturing Staffs.

Promoted

Apr 2016Nov 2016 · 7 mos

  • HR leadership support to the NA Manufacturing Operations Strategy Team and lead Manufacturing HR support for Global Safety and Industrial Hygiene; Global Medical Services; Global Environmental Compliance and Sustainability and Global Facilities.

Human Resources Director - US Sales, Service & Marketing

Apr 2014Apr 2016 · 2 yrs

  • Overall US HR Human Capital Planning, Talent Management and Performance Management for: Digital Marketing, Product Marketing, Global Brand Marketing, Experiential Marketing, Auto-Shows and Exhibits, Contract Management, Advertising, Fleet & Commercial Sales, Dealer Network, Sales Operations, Vehicle Sales, CRM Management, Data Analytics and International Service Personnel Management.

Director, Human Resources Chevrolet and Cadillac Europe

Apr 2013Apr 2014 · 1 yr

  • Member of the Chevrolet and Cadillac Europe leadership team in Zurich, Switzerland. Responsible for leading the Human Resources efforts for both brands in Europe working closely with the Human Resources Representatives in all of the markets as well as other European constituents.

HR Director - GM Global Design

Jul 2010Apr 2013 · 2 yrs 9 mos

  • Responsible for Human Resources and Organizational Development activities for employees in Design disciplines (Industrial, Graphic, Exterior, Interior, Advanced, Digital Sculpting, Clay Sculpting, Program Management, and Operations Management) for the Global Design function located in North America, Australia, Brazil, China, England, India, Korea, and Germany.

GM International Operations and China Senior HR Manager

Promoted

Sep 2007Jul 2010 · 2 yrs 10 mos

  • Support Human Resources functions within the International Operations Region (which include Africa, Asia, Latin America), and China Country. Core team member to the International Headquarters building construction project in China. Supervise and train employees on a global basis.
  • Direct human resources activities across several countries.
  • Communicate and collaborate with business partners in the U.S. concerning Human Resources goals.

Personnel Director - GM Powertrain - Fredericksburg, VA.

Jan 2005Sep 2007 · 2 yrs 8 mos

  • Led all aspects of Human Resources functions.
  • Participated in union relations and maximized support for personnel initiatives.
  • Developed and introduced new human resources processes.
  • Managed Level 1 and 2 SPQRCE – BPD metrics.
  • Lead and executed UAW contract negotiations.
  • Evaluated staff performance levels and identified areas for improvement.
  • Played a key role in attaining AA/EEOC goals as well as complying with employment laws.

Human Resource Representative - Engineering Pre-Production Operations

Promoted

Jan 2004Jan 2005 · 1 yr

  • Contributed to all areas of human resources including benefits programs, performance management, personnel administration, and policy development.
  • Cultivated positive relationships with employees.
  • Interpreted and administered company policies and procedures.
  • Spearheaded staff development and training initiatives, which boosted productivity.
  • Played a key role in recruiting and retention initiatives.

Supervisor of Labor Relations

Nov 2002Dec 2004 · 2 yrs 1 mo

Supervisor of Labor Relations / EEOC Coordinator

Promoted

Jan 2001Nov 2002 · 1 yr 10 mos

  • Provided direction to labor relations and personnel administration responsibilities.
  • Prepared strategies and negotiated local wage and seniority contract.
  • Educated the staff in conflict resolution skills.
  • Coordinated meetings with UAW leadership.
  • Supervised the salaried staff in performing at optimal levels.
  • Negotiated grievances at the second step and below.
  • Led efforts to reduce grievance count of 6,500.
  • Investigated discrimination, hostile work environment, and sexual harassment claims as well as reported findings to the legal department.

Labor Relations Representative / MFG Production Supervisor

Jan 1999Jan 2001 · 2 yrs

  • Maintained sole accountability for negotiating conflicts between supervisor and union stewards.
  • Managed pay records of union stewards.
  • Interacted with manufacturing departmental groups on a daily basis.
  • Coordinated counseling sessions and assisted the staff in career coaching.
  • Administered the contract and advised manufacturing on proper activity.
  • Conducted labor relations classes and designed the training module.
  • Worked with grievances and grievance settlements on a regular basis.
  • Played a key role in improving union management relations.

Education

Louisiana State University

Bachelor of Science — Psychology

Jan 1994Jan 1998

AVONDALE HIGH SCHOOL

High School Diploma

Jan 1990Jan 1994

Dallas Baptist University

Master — Organizational Management

Jan 2001Present

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