pankaj dubey

Operations Associate

South Delhi, Delhi, India6 yrs 10 mos experience

Key Highlights

Proven track record in HR operations and management.
Exceptional customer service skills with high satisfaction ratings.
Strong vendor management and office operations experience.

Stackforce AI infers this person is a Human Resources and Customer Service professional with experience in Healthcare and Administrative Operations.

Contact

Skills

Core Skills

Hr OperationsFacility ManagementCustomer ServiceHuman Resources (hr)Hr Management

Other Skills

Supervising staff coordinationPayment Follow-upVendor managementCCTV installationUtility services managementCustomer inquiries managementComplaint resolutionCustomer satisfactionHigh volume request handlingHuman Capital ManagementRecruitmentOnboardingEmployee Records ManagementPayroll SupportCompliance & Policies

Experience

Panzin health care pvt ltd

Administrative Officer

– Present

Supervising staff coordination with accountant, Payment Follow-up with hospitals dealers and retailers, Manage supply, coordination with vendor, Handle petty cash, Handle complaints and queries from hospitals and all partners, Manage all office operation, CCTV installation, Maintaining trouble free utility services and timely payment to the service provider for water electricity telephone and other utility services

Supervising staff coordinationPayment Follow-upVendor managementCCTV installationUtility services managementHR Operations+1

Religare health insurance co.ltd

Customer Service Executive

– Present

Managed customer inquires, request,and complaint through phone and emails, Resolved product service issues ensuring customer satisfaction and retantion, Quickly addressed concern with creative solutions, Sharing claim status, booking their health checkup etc, Handled High volume request with in set deadline, Stayed updated on offering to provide accurate assistance, Consistently achieved 95% customer satisfaction by providing personalized support

Customer inquiries managementComplaint resolutionCustomer satisfactionHigh volume request handlingCustomer ServiceHR Operations

Dsa legal

Human Resources Administrative Officer

Sep 2025 – Present · 7 mos · Delhi, India · On-site

Human Capital ManagementHuman Resources (HR)

Akosha

Executive

Jun 2025 – Present · 10 mos

Rudram market development services pvt. ltd

2 roles

Human Resources Administrative Officer

Feb 2025 – Nov 2025 · 9 mos

Recruitment & On boarding
Assist in preparing job descriptions and posting job ads.
Screen resumes and schedule interviews.
Facilitate onboarding and induction processes for new hires.
Employee Records Management
Maintain and update employee files and HR databases.
Track attendance, leave, and overtime records.
Payroll Support
Collate attendance and leave data for payroll processing.
Coordinate with the accounts department to ensure timely salary disbursement.
Compliance & Policies
Ensure HR policies are implemented and followed.
Help in maintaining compliance with labor laws and regulations.
Employee Engagement & Welfare
Organize employee welfare activities and internal events.
Address employee queries and support conflict resolution.
🏢 Administrative Responsibilities:
Office Management
Manage day-to-day office operations and supplies.
Coordinate with vendors for office maintenance and services.
Facility Management
Oversee cleanliness, security, and office equipment maintenance.
Ensure availability of utilities and resolve infrastructure issues.
Document & Record Handling
Maintain company records, contracts, and official documents.
Handle correspondence, emails, and internal communications.
Support to Management
Assist in scheduling meetings, preparing reports, and handling documentation.
Coordinate with various departments to ensure smooth internal operations.
Travel & Logistics
Arrange travel bookings and accommodations for staff and guests.
Manage logistics for meetings, conferences, and company events.

RecruitmentOnboardingEmployee Records ManagementPayroll SupportCompliance & PoliciesEmployee Engagement+2

Human Resources Administrative Specialist

Jan 2025 – Nov 2025 · 10 mos

Supervising staff, Team Coordination, Vendor management, Price Negotiation with supplier, Manage office supplies, equipment and vendor relationship, Handle workplace emergencies or disputes in accordance with company protocol, Support recruitment process by screening resumes, scheduling interviews, and issuing offer letters, Ensure the office is securely guared all the time

Staff supervisionTeam CoordinationVendor managementRecruitment supportHR ManagementHuman Resources (HR)