Feb 2023 – Nov 2024 · 1 yr 9 mos · Pune District, Maharashtra, India · On-site

• Led the full product implementation of enterprise payroll and HRMS platforms for 300+ clients, ensuring each solution fit unique business needs while scaling efficiently across users.
• Partnered with stakeholders to translate complex requirements into clear, actionable sprint goals that delivered measurable value on time and within scope.
• Acted as the bridge between business and technical teams, turning client pain points into product improvements and data-backed decisions that strengthened long-term relationships.
• Designed customized product demos and rollout strategies that directly addressed client workflows, resulting in a 40% conversion rate for new implementations.
• Streamlined Agile delivery by refining backlogs, facilitating daily stand-ups, and driving sprint focus, boosting team velocity to 90% completion.
• Improved onboarding efficiency by 25% and payroll accuracy by 15% through stronger change management, client enablement programs, and post-implementation reviews.
• Spearheaded the integration of Oracle HCM for a 3,000-employee enterprise, reducing operational costs by 15% and enhancing employee satisfaction by 10%.
• Strengthened release quality by building comprehensive test plans and documentation, improving test coverage from 50% to 85%, and achieving 100% defect detection pre-release.
• Used SQL-based data validation to identify backend issues early, cutting data-related defects by 15% and improving overall product reliability.

Jun 2017 – Aug 2022 · 5 yrs 2 mos · Pune District, Maharashtra, India

• Led a 21-member cross-functional team to deliver scalable enterprise payroll and HRMS solutions for 300+ clients, aligning technology initiatives with real business needs.
• Partnered with stakeholders to understand pain points in legacy payroll workflows, prioritizing automation and feature rollouts that saved 1,200+ hours annually and reduced operational costs by 15%.
• Applied Agile principles to streamline sprint planning, backlog prioritization, and communication cadences, improving project turnaround by 80% and driving consistent on-time delivery.
• Elevated client satisfaction by 45% through better onboarding experiences, proactive communication, and faster issue resolution that built long-term trust.
• Collaborated with design, engineering, and compliance teams to refine user journeys and ensure every implementation met strict statutory and data integrity standards.
• Delivered end-to-end product configurations and implementations for 300+ Amazon DSP clients, ensuring seamless integrations and measurable impact across their operations.
• Drove change enablement and conducted post-launch audits, improving onboarding speed by 25% and payroll accuracy by 15% using Microsoft Project and Atlassian Jira for visibility and process efficiency.
• Balanced short-term delivery goals with long-term product vision, ensuring that each release not only met requirements but also enhanced scalability and user satisfaction.

Aug 2022 – Feb 2023 · 6 mos · Pune District, Maharashtra, India · Remote

• Partnered with global enterprise clients to implement Icertis Contract Lifecycle Management (CLM) solutions that balanced compliance, usability, and business efficiency.
• Translated complex regulatory requirements into clear, intuitive workflows, helping customers adopt compliant contracting practices without slowing down business operations.
• Collaborated with cross-functional teams, engineering, UX, QA, and legal, to design and deliver solutions that met both user needs and enterprise security standards.
• Drove product delivery from discovery to go-live by facilitating workshops, mapping business processes, and aligning technical execution with stakeholder goals.
• Simplified decision-making for clients by running 15+ stakeholder demos and integration workshops, ensuring early feedback and smoother adoption post-launch.
• Mentored internal teams and implementation partners, building long-term capability and reducing dependency on external support by 30%.
• Accelerated project delivery timelines by 20% through tighter backlog prioritization, proactive client engagement, and structured execution planning.
• Strengthened post-deployment performance by leading validation, UI/UX refinements, and system integration, reducing post-go-live support issues significantly.

Apr 2012 – Jun 2017 · 5 yrs 2 mos · Pune,Maharashtra,India · On-site

• Partnered with clients across industries to deeply understand their business processes and translate them into system designs that delivered real operational value.
• Led end-to-end implementation of enterprise procurement and workflow management solutions, ensuring each deployment aligned with client goals and compliance standards.
• Worked closely with product, engineering, and customer success teams to tailor configurations and features that solved high-impact user pain points.
• Acted as the client’s voice during implementation, identifying friction points early, validating solutions through live feedback, and iterating to improve adoption rates.
• Delivered hands-on training and onboarding programs that empowered client teams to use the platform effectively and achieve rapid time-to-value.
• Monitored usage and performance post-launch, proactively resolving technical and usability issues to maintain high customer satisfaction.
• Drove multiple successful rollouts that increased user engagement, reduced manual effort, and helped clients realize measurable ROI from their software investments.

Oct 2006 – Mar 2012 · 5 yrs 5 mos · Pune, Maharashtra, India · On-site

• Acted as the bridge between business users and IT, ensuring critical enterprise applications ran seamlessly and supported day-to-day operations without disruption.
• Partnered with teams across finance, supply chain, and HR to understand their workflows, diagnose recurring system issues, and propose practical fixes that improved reliability and user satisfaction.
• Monitored application performance and analysed incident trends to uncover root causes, turning recurring support tickets into actionable improvement opportunities.
• Collaborated with developers and system administrators to plan and deploy updates that enhanced usability and data accuracy while minimizing downtime.
• Created clear, user-friendly documentation and conducted walkthroughs that empowered teams to solve minor issues independently and adopt new features with confidence.
• Helped shape internal feedback loops by collecting user insights and translating them into prioritized system enhancements, reducing repeat issues and boosting platform adoption.

Jun 2005 – Sep 2006 · 1 yr 3 mos · Ratnagiri, Maharashtra, India · On-site

• Built trusted relationships with customers by listening closely to their needs, resolving issues quickly, and ensuring every interaction left them feeling heard and supported.
• Handled a high volume of inquiries and complaints with empathy and precision, turning challenging conversations into opportunities to strengthen customer trust.
• Captured and analysed feedback trends from daily interactions, identifying recurring pain points that informed service and product improvements.
• Partnered with operations and technical teams to troubleshoot complex issues, ensuring customers received timely resolutions and clear communication.
• Proactively shared customer insights with leadership, helping shape internal process enhancements that improved response times and reduced repeat complaints.
• Contributed to a measurable boost in customer satisfaction by combining active listening, product knowledge, and a focus on long-term user retention.