Mar 2022 – Jun 2023 · 1 yr 3 mos

• While at Amazon Prime Video and Studios, Ben led a globally distributed team of over 500 product
• managers, software engineers, ux designers, and data scientists. Ben was responsible for overall
• product management of Prime Video globally (over 200 countries) including UX, recommendation
• systems, and econometrics. Additionally, Ben led product, engineering, and data science teams
• for generative and non-generative AI artwork and theatrical trailer creation, outbound messaging
• (Amazon.com, e-mail, and app notifications), and X-Ray video augmentation.
• Highlights:
• Launched a revised Prime Video UX globally in August 2022 that significantly improved customer
• satisfaction and decreased time taken before watching video.
• Revised recommendation algorithms and UX placement to become more personalize and customer
• centric by increasing relevance of recommendations and decreasing manual marketing promotion.
• Accelerate research, development, and productization of AI (generative and non-generative) creation
• of title art and theatrical trailers for the Prime Video UX.
• Launched revised email and app notification platform separate from Amazon.com’s corporate platform
• enabling much greater flexibility and customization of outbound messaging.

Sep 2015 – Jul 2018 · 2 yrs 10 mos · Santa Monica, Ca

• At Hulu, Ben led a team of over 1,100 people across 4 teams: product management, ux/design,
• customer service, and digital supply chain. Ben was responsible for Hulu’s product strategy and
• roadmap, ux/design, customer service, and video ingestion and quality control. Additionally, Ben was
• one of Hulu’s primary spokespeople.
• Highlights:
• Led the strategy for and launched Hulu’s virtual MVPD (Live TV) in May 2017.
• Relaunched Hulu’s UX, increasing hours of viewing by over 10%.
• Reduced combined churn on Hulu’s ad-supported and ad-free SVOD subscriptions from 7.4% to 4.0%
• in 3 years while growing subscriptions at over 22% CAGR 2016-2018.
• Co-sponsored Spotify partnership to bundle Hulu in Spotify’s college subscription and thereby adding
• a new, and highly coveted TV audience to Hulu.
• Relocated Hulu’s customer support to San Antonio, TX after a multicity selection process; negotiated
• tax abatements and incentives with the state of Texas, Bexar county, and the City of San Antonio for job
• creation and economic development.
• Awarded Salesforce.com’s “Trailblazer of the Year” in 2017 for excellence in customer service and
• pushing customer-focused innovation in joint Hulu-Salesforce.com customer service innovation.

Apr 2014 – Sep 2015 · 1 yr 5 mos · Santa Barbara, California

• At Sonos, Ben led product management for Sonos’s software, apps, and developer platform.
• Additionally, Ben was on point for strategic and tactical relationships with Sonos’s key music partners.
• Highlights:
• Launched Apple Music and Google Play Music on Sonos.
• Refreshed the Sonos phone and tablet experience for increased simplicity, reduced time-to-music, and
• greater continuity across devices.
• Led the creation of Sonos’s developer integration platform, Sonos Direct, which enabled music
• services to play directly to Sonos speakers from their own apps.

Oct 2006 – Apr 2014 · 7 yrs 6 mos · Redmond, WA

• A member of the core Xbox One leadership team, Ben led the creation of the video experience on Xbox
• One, including Xbox One’s Live TV experience and the integration of 3rd party streaming video apps.
• https://www.theverge.com/2013/11/8/5075216/xbox-one-tv-microsofts-plan-to-take-over-the-living-room
• Highlights:
• Built a cross-discipline team, including program management, design, and software engineering, from
• scratch to deliver the TV and Video experience for Xbox One in less than 15 months.
• Led industrial design, program management, and engineering for the Xbox One Media Remote and
• the Xbox One TV Tuner accessories.
• Designed and built second screen experiences for TV and OneGuide for Android, iOS, Windows 8,
• and Windows Phone.
• Completed the acquisition and integration of id8 technologies in December 2012 to augment Xbox's
• intellectual property and add to Xbox's technical leadership.
• Awarded a 2014 technical Emmy for Innovation in Entertainment Devices for Xbox’s role in pioneering
• connected TV experiences.
• Prior to Xbox One Ben led the definition and delivery of the Xbox 360 and Xbox LIVE roadmaps feature
• sets which were central to Xbox LIVE evolving into a multi-billion-dollar business, including the 2008
• Xbox release (NXE), digital distribution of console games, launching Netflix Instant Watch on Xbox 360,
• and productization and launch of Xbox Kinect in 2010.
• Highlights:
• Led product definition and program management for Kinect.
• Led the evolution of the game consoles to stream video, beginning with the debut of movie rentals in
• 2006 and introduction of Netflix “Instant Watch” in 2008.
• Expanded Xbox Live from 6 countries in 2008 to 38 countries in 2010.
• Drove evolution of online merchandising and commerce which resulted in a 600%+ increase in
• transactions revenue and tripling of Xbox LIVE members within 36 months (6M to 18M).