May 2024 – Jan 2025 · 8 mos · Redmond, Washington, United States · Remote

• Role Summary:
• Oversee Azure services deployments, drive process improvements, and enable seamless communication among stakeholders. Ensure successful execution of deployment strategies through high-level collaboration and continuous refinement.
• Accomplishments:
• Process Optimization & Playbook Development:
• Authored an Outage Analysis Playbook, strengthening operational resilience.
• Rewrote the R2D playbook to improve clarity, reducing complexity and enhancing usability.
• Data Management & Dashboard Redesign:
• Redesigned the R2D Dashboard for improved user experience and more informed decision-making.
• Led data cleanup initiatives for outage records, ensuring accurate reporting and faster resolution.
• AI & Advanced Technologies Implementation:
• Integrated Large Language Models (LLMs) into SafeFly reviews, enabling advanced risk analysis.
• Recognized as a top contributor for crafting Copilot prompts that improve Microsoft employees’ productivity.
• Application & Form Redesign:
• Spearheaded the redesign of Power Apps, increasing functionality and user satisfaction.
• Structured and integrated outage data into SafeFly forms, providing meaningful insights for reviewers.
• Data-Driven Automation & Notification System:
• Developed a Python-based application integrating Azure Data Explorer (Kusto) and Microsoft Graph APIs to deliver adaptive card-based insights directly into Microsoft Teams. This solution streamlined the review process, improved data-driven decision-making, and provided a scalable foundation for future enhancements.

Aug 2023 – Present · 2 yrs 9 mos · Bellevue, Washington, United States

• I run a small studio that builds practical, AI-assisted content and product workflows. The core is a virtual “editorial team” of custom bots that plan, draft, edit, and art-direct posts so one person can ship faster without losing quality.
• What I built
• Orchestrated a full pipeline POC using Claude + ChatGPT for ideation → outline → draft → edit, paired with Leonardo.ai / DALL·E / Canva for images.
• Created a reusable prompt + workflow library with review gates for tone, clarity, and factual checks.
• Added simple status cues and handoffs so work moves cleanly from step to step.
• Impact
• Cut the production cycle by ~50% in POC runs; steadier voice and fewer rewrites.
• Turned one-off prompts into repeatable processes anyone on the team can follow.
• Published tutorials and short courses so creators can adopt the system quickly.
• Active builds under the studio
• FederalAI — one place to pick the right AI tool, with a decision wizard + chat that narrow choices by need, cost, and compliance.
• LiftPro Timer (iOS) — protocol-based workout timer with audio/haptics, stats, and gamified progress (±100ms timing). App Store: https://apps.apple.com/us/app/liftpro-timer/id6752530588
• Snow Predictor (iOS) — quick local snow estimates with a simple, at-a-glance UI.
• D&D Character Builder (iOS) — fast character setup with export/share.
• DataMaturity Pro (web) — assessments, executive dashboards, benchmarking, and AI-assisted recommendations.
• Gematria Platform (web) — a transparent, rule-based analyzer (no AI) with multi-system numerics, themes/archetypes, and learning modules.
• Tech & methods
• React / TypeScript • React Native + Expo • Node/Express • PostgreSQL • OpenRouter • Tailwind • shadcn/ui • Zustand/React Query • Canva • DALL·E • Leonardo.ai

Dec 2019 – Jul 2023 · 3 yrs 7 mos · Greater Seattle Area

• Delivery Lead for the Multinational Telemedicine & Virtual Healthcare Company
• Building a Unified Communications Services (UCS) that will allow the client to integrate various Audio/Video services into a single platform.
• Leading a development team that consists of 4 streams: Web, IOS, .Net and a QA environment.
• Stabilized the Development Process taking the project from failure (Red) to successful state (Green) in less than 3 months allowing the client to meet their deliverables on time.
• Azure Migration at the leading Telecom Company
• Delivery Lead for Azure Migration. Successfully migrated 7 complex On-Premise applications to Azure. Resolved challenging technical migration problems with new technology stacks
• Proxy Product Owner, responsible for leading end to end delivery for applications moving to Azure; keeping the team focused on the task at hand: Design, Infra Build, CD Deployment / Automation, Smoke Test, and MAT Exit
• Ensure efficient operation of a complex infrastructure at the leading Telecom Company.
• Leading efforts to migrate Mission Critical Applications to Azure public cloud, driving alignment with application owners, architecture boards and Microsoft.
• Delivering assessments, functional and architectural diagrams to create an overall end-to-end migration solution.
• Managing SOX and PCI compliance teams – assessment, mitigation, and response to all internal and external security compliance requests and/or audits.
• Designing and implementing DR plans.
• Implementation of performance archiving solutions – streamlining operations by automating critical business processes. Implement various solutions providing Process Automation, Innovation and Continuous Service Improvement.

Jan 2016 – Dec 2019 · 3 yrs 11 mos

• Recognized for industry experience, with much of the time spent on projects involving enterprise solutions, massive scale solutions, business intelligence, and artificial intelligence. Led dashboard effort to provide real time, end-to-end monitoring of key launch device over 25 consumer supply chain channels.
• Provided innovative solutions in design, development and implementation of total system solutions.
• Sought out by executive leaders to enhance business value with data driven intelligence; identifying and developing frameworks to address data discrepancies and design and recommend changes on application interfaces.
• Customer centric; defining and driving customer business needs into technical system solutions; developing fully integrated systems including processors, peripherals, communications, operating systems, and applications software.
• Developed and designed specifications for products and technologies; design quality controls and test procedures to ensure deliverables meet established performance goals.
• Approved integrated systems design proposals for technical content; establishes cost and time estimates for implementation.
• Maintained relationship with vendors for hardware/software acquisition, defining scope for license negotiation and setting expectation for various support levels
• Enhanced efficiency of AT&T’s mission critical network and consumer supply chain and finance ecosystem which includes the world’s largest Telco ERP platform through implementing automation.
• Business/Team Leadership:
•  Solved cross-functional and cross-team challenges.
•  Manage multiple interdependent projects of moderate to high complexity and scope.
•  Mature technical judgment to drive project delivery and technology reviews, challenge proposals, and build consensus.
•  Built positive, trusting relationships through leadership and effective communication.

Jan 2008 – Jan 2016 · 8 yrs

• Retained as pivotal employee and valuable contributor following major organizational changes and internal restructuring. Hand-picked by senior management to drive innovative, cutting-edge business and technology solutions that impact operation, cost and bottom-line revenue.
• Provided decisive operating leadership and served as trusted member of technology team that changed transition strategy into tactical plans, identified industry trends and drove long-term technology initiatives.
• Engaged and revitalized severely stalled and underperforming operation business intelligence dashboard project within a record 10 weeks—secured $4M budget for future project developments.
• Rescued ERP/Supply Chain unit and realigned its mode of operations from reactive to proactive in just 90 days—architected internal system using open-source technologies (with internal value of $500K+) that covers 22 mission critical key components.
• Drastically reduced system outages and saved company approximately $10M in supply chain costs.
• Stabilized operations for high-volume retail activities and enhanced data and system visibility for first time.
• Magnified data visibility and increased management’s access to business process information through a service quality executive dashboard for 5K applications.
• Shrunk IT spending, combined corporate systems portfolio of 3K applications and retired legacy systems
• Achieved 99.99% application uptime and sustained corporate systems and applications availability.
• Collaborated closely with teams within and outside of IT including ITO Operations (SA, Storage, PDBA),PMO, Business Users, Finance/Marketing, Integrated Application Teams, Vendors to deliver and maintain systems that meet user’s expectations and SLAs, maintain corporate compliance, and deliver business and customer value

Jul 2001 – Dec 2008 · 7 yrs 5 mos

• Scope: Orchestrated swift technology and technical process changes to stabilize and improve accuracy in billing and mediation systems.
• Key results
• Successfully delivered transformational cost-saving, consolidation, automation and standardization initiatives utilizing agile, scalable technologies and centralize enterprise management system.
• Built and first-of-its-kind web-based, mobile application through open source technology tool that became company's premier standard monitoring and capacity planning tool.
• Captured $11M in cost savings by consolidating Time Division Multiple Access (TDMA) collectors and making application and architectural changes.
• Conducted capacity planning, disaster recovery and performance tuning and tool development to support data analysis and system monitoring activities.

Jul 2000 – Jul 2001 · 1 yr · Redmond, WA

• Scope: Managed system administration and system architecture for product testing and engineering to support dramatic market and customer growth. Worked closely with management on viable,
• cost-saving solutions.
• Key results
• Led efforts to identify and fix system and application security breaches; identified low-cost production strategies and led lifecycle development and 200+ server deployment.
• Lowered development project delivery costs and increased overall project reliability through Agile programming methodologies.
• Implemented virtual environment and next-generation support and delivery model to upgrade IT operations.