Apr 2015 – Mar 2022 · 6 yrs 11 mos

• Delivery: Spearheading the Delivery of Nokia’s flagship Customer Engagement product (SPS-CE), increasing the campaign response rate by 250 % in European Markets, making Nokia the market leaders in Customer Engagement space of Telecom domain.
• Delivery: Delivery of SPS-Charging for Best Telecom Operators across world
• Stakeholder Management: Engage with Product Management and RnD Leads spread across USA, Canada, India, Finland and China to shape the overall definition of Customer Engagement product line
• All the Internal and External Hiring for Gurgaon R&D Center
• Manage training's and ramp up of all engineers
• Interface from India for DevOps work
• Got the SAFe implemented across Gurgaon center
• Focus on First Time Right, increasing Reusability & Defining Clear Interfaces
• Interface to all Sub-contracting partners for hiring, contracts, and payments
• Has trained 200 engineers on Release management, Time Management and Mentoring programs
• ChangeMap leader for Gurgaon center, measuring scale of change and leading transformation
• Established the Test Automation Practice & Processes, including Testing Framework and Test Tool Development
• Worked with Sr. Leadership to define a New Release Management Process to align to a shorter release cycle
• Recruited 65 Engineers in 4 months, including subcontractors and interns; ensured seamless joining
• Innovation and Improvement: Ideated a generic framework for integration with IT systems to handle service orchestrations for simpler integrations. This is utilized heavily for customer POC, saving 200 Man days effort every year

Jul 2012 – Dec 2015 · 3 yrs 5 mos

• Knowledge Transfer and Training: Successfully completed knowledge transfer of SPB Product from Canada to India.
• Subsequently Hired and trained a team of 15 individuals and delivered first set of features without involvement of the previous team within 4 months, bringing down the product development and maintenance cost by 80 % per year
• Hired team for Nokia SPS Suite & Built First Prototype
• Pioneer in setting up Front End Development and Mobile App development capabilities in Gurgaon RnD Center

Oct 2010 – Jun 2012 · 1 yr 8 mos

• Built Open API Platform Group’s India Development Team.
• Products delivered included Reporting & Analytics Engine, Network Management Solution & Subscriber Database Management Solution.

Aug 2004 – Oct 2010 · 6 yrs 2 mos

• Steered multiple, concurrent new development & maintenance engagements throughout full lifecycle for 5 years
• Managed site transfer, database migrations/extensions involving SS7 intelligent networks (IN) products/services like Prepaid/Postpaid Billing & Charging, Free Phone Services, & Number Portability
• Averted major migration failure of a different team
• Led team in winning a trail, which was the only contract ALU Application Group won during 2009 recession.

Aug 2003 – Jul 2004 · 11 mos

• Highlights:
• Designed & implemented Service Node Based Prepaid Billing System (SS7/ISUP)
• Played a key role in planning, development, and implementation of Full Suite Solution for African Telecom Operator

Oct 2002 – Jul 2003 · 9 mos · India

• Key Projects:
• Worked on MTP3 layer of Trillium SS7 stack

Jul 1999 – Oct 2002 · 3 yrs 3 mos · India, Europe

• Key Projects & Highlights
• Facilitated the development of Telecom & Networking products and key projects
• ‘SMSC Proxy’ was A Zero-Defect Product; considered as SISL’s Best Project of the Year 2000