Sumit Kumar

Product Manager

Faridabad, Haryana, India17 yrs 5 mos experience

Highly Stable

Key Highlights

17 years of experience in the Telecom Industry
Strong leadership skills with team management expertise
Proven track record in customer service and technical support

Stackforce AI infers this person is a Telecom Project Manager with extensive experience in technical support and team leadership.

Contact

Skills

Core Skills

Project ManagementTechnical SupportCustomer ServiceOptical Transport Network (otn)Transmission TechnologiesSynchronous Digital Hierarchy (sdh)

Other Skills

People ManagementTeam ManagementTroubleshootingMicrowaveResource ManagementClient ManagementSLA managementService-Level Agreements (SLA)Product SupportNetwork SupportSupport EngineersCustomer SupportCustomer SatisfactionCSATOtn

About

Project Manager with over 17 years experience in Telecom Industry, including 5 years in a Leadership role. I love to share my views, which I strongly believe and gained through my experiences, with wider audience. I believe we gain knowledge by sharing it with others.

Experience

17 yrs 5 mos

Total Experience

4 yrs

Average Tenure

1 yr 3 mos

Current Experience

Momentum controls software and services inc.

Senior Manager

Jan 2025 – Present · 1 yr 3 mos · Remote

Project Manager for Ciena

Project Management

Hcltech

Senior Manager

Mar 2024 – Dec 2024 · 9 mos · Noida, Uttar Pradesh, India · Hybrid

Providing Global Technical Support to Microsoft Advertising

People ManagementTechnical Support

Capgemini engineering

3 roles

Technical Support Manager

Jul 2021 – Feb 2024 · 2 yrs 7 mos

● Managing a team of 15+ TAC engineers supporting global customers of Ciena Optical Products (OME 6500, CN 5400, Waveserver, 6500 RLS).
● Participating in performance management and recognition program for employees. Setting and Reviewing KRA’s for the team, align their goals to the overall objectives of the organization.
● Guiding team members in delivering operational results and great customer experience.

Customer ServiceTeam Management

Technical Solutions Leader

Promoted

Jul 2019 – Jun 2021 · 1 yr 11 mos

● Worked as a Subject Matter Expert (SME) for Ciena CPO (Converged Packet Optical) products.
● Handled complex and escalated cases end to end till resolution.
● Mentored new joiners in their technical competency enhancement.
● Worked as a Team Manager (w.e.f. Jan 2020) and led a Team of 20+ TAC engineers.

Optical Transport Network (OTN)Team Management

Network Specialist

Dec 2017 – Jun 2019 · 1 yr 6 mos

● Worked as a Team Member in Ciena Global TAC (Technical Assistance Center) and supported Ciena Optical products.
●Handled Global customers (North America, EMEA, APAC)
●Handled Technical Support for Ciena 6500 product.

Optical Transport Network (OTN)Troubleshooting

Ericsson india global services pvt ltd

Senior Engineer

Dec 2015 – Nov 2017 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

● Member of Back Office Transmission (BO-TX) team on project of MBNL, United Kingdom.
● Handled operations for transport path of 2G, 3G, 4G services of MBNL.
● Collaborated with Front Office and Field Operations teams to deliver uninterrupted services.

MicrowaveTransmission Technologies

Tata communications transformation services limited (tcts)

Lead - Service Assurance

Jun 2008 – Nov 2015 · 7 yrs 5 mos · Ambala, Haryana, India · On-site

● Team Lead for Circle Transmission Operations Team of Tata Teleservices Limited (TTSL) Haryana network.
● Handled operations for transport path of 2G, 3G, CDMA services of TTSL.
● Participated in activities such as Operations Management, configuration management, Coordination with Central NOC and Field Operations teams.

MicrowaveSynchronous Digital Hierarchy (SDH)