Feb 2021 – Dec 2024 · 3 yrs 10 mos · Burlington, Massachusetts, United States · Remote

• Led roadmap discussions and enabled strategic customer engagement as technical lead in a high-performing sales team at Progress Chef.
• Designed and delivered tailored product demonstrations, integrated DevOps tools, and led the development of a cloud-based demo environment.
• Traveled within territories to enhance customer relationships and support marketing campaigns, partnering with field teams.

Nov 2018 – Dec 2020 · 2 yrs 1 mo · San Francisco Bay Area · Remote

• Sales engineer and solution consultant for the North America territories. UJET provides an ultra-modern customer support platform that lets companies optimize customer communications at every touch point: phone, web, and in-app. UJET’s actionable data intelligence and insanely great tools help customer support teams elevate their performance and delight their customers.

Mar 2018 – Sep 2018 · 6 mos · Boston, MA

• As part of the sales and marketing teams of this young company my role is as dynamic as it is important to the sales process across the Americas. Participating in discovery calls to understand prospect needs and ensure correct product positioning. Responding to RFP/RFI questionnaires in a tailored fashion for each customer prospect. Creating and organizing regional webinars as well as technical product demonstrations. Production of product overview scripts and videos including quality voice-overs and screen-casts.

May 2017 – Feb 2018 · 9 mos · Waltham, MA

• Helping to define and describe the values of software-as-a-service for the managed service provider market. Working with the Traverse network monitoring solution, part of Kaseya's IT Complete platform, I help MSP find success for their business and that of their customers.

Apr 2016 – May 2017 · 1 yr 1 mo

• Responsible for the creation and upkeep of marketing collateral across a number of different mediums and prospect channels.

Mar 2015 – Mar 2016 · 1 yr

• Dedicated sales engineer servicing the needs of Acronis' North American channel sales market.

Mar 2011 – Jul 2014 · 3 yrs 4 mos

• Leveraging industry experience and market insight to help drive interest and create new opportunities for the sales pipeline. Responsible for developing product positioning and messaging that differentiates Neverfail's product lines in the marketplace. Also generating sales collateral, conducting webinars and speaking engagements, supporting events, and interfacing with customers and prospects. Driving communications with with industry analysts and our own sales teams to ensure clear understanding of market strengths across all product lines.

Jun 2010 – Mar 2011 · 9 mos

• Responsible for the technical side of the sales team covering the northeast US and Canada. Engage with prospects via phone, web, and on-site meetings to understand customer requirements, to convey product functionality and value points as they pertain to the environment, and to help draw the scope and licensing for the opportunity. Also responsible for understanding and bettering company knowledge of relevant competition in the marketplace.

Jun 2009 – Apr 2010 · 10 mos

• Part of the product management team for the Recovery Management business unit. Responsible for interfacing with customers and development teams to help steer feature development. Engaged with sales and marketing teams to help produce training and product collateral. Also involved with pre-sale customer relations to help understand customer needs and to clearly articulate product benefits as they relate the customer's specific environment.

Sep 2008 – Jun 2009 · 9 mos

• Research, develop, and deliver competitive product information for the global sales force. Assist with emphasizing product differentiators to help close competitive deals. Review, verify, or design customer-specific product implementation plans.

Jun 2007 – Sep 2008 · 1 yr 3 mos

Jul 2006 – Jun 2007 · 11 mos

• Senior technical engineer supporting pre-sales engagements and post-sales installations of WANSync data replication and high availability applications.

Jun 2005 – Jul 2006 · 1 yr 1 mo

• Specializing in pre-sales and post-sales support of our data replication and application high-availability products. Involved with building and operating fail-over demonstration environments for Microsoft Exchange, SQL Server, and other Windows-based applications.

Jan 2000 – Jun 2005 · 5 yrs 5 mos · Los Gatos, California, United States · On-site

• Summary:
• Joined Netflix in its pre-IPO “red envelope” DVD era, during a period of explosive growth. Supported and evolved the company’s Windows infrastructure, Active Directory, and corporate email systems while sharing 24×7 operations coverage for Netflix’s custom private-cloud environment.
• Key Highlights:
• Migrated the company from Microsoft Mail 5.5 → Lotus Notes → Microsoft Exchange 2000 in just eight weeks after a sudden strategic shift.
• Maintained 99.99% uptime across Windows and Linux systems supporting corporate headquarters and nationwide DVD distribution centers.
• Created, tested, and maintained disaster recovery plans for internal computing resources critical to company operations.
• Rehired post-IPO after a brief layoff, returning to the same desk exactly as it had been left — a testament to performance and relationships.
• Contributed to a nimble, experiment-driven startup culture that valued innovation, quick pivots, and employee well-being — including annual company-wide trips to the Sundance Film Festival during the holiday code freeze.

Jun 1995 – Jan 2000 · 4 yrs 7 mos · Shrewsbury, Massachusetts, United States · On-site

• Summary:
• Joined Quantum during its acquisition of DEC’s storage division, supporting high-end SCSI hard drives, tape backup drives, and libraries. Delivered outstanding results that led to a full-team relocation to Silicon Valley at the start of the tech boom. Advanced through progressively technical roles, ultimately owning Microsoft Exchange administration and major infrastructure projects.
• Key Highlights:
• Provided expert technical support for enterprise-class storage solutions in the former DEC facility, gaining deep exposure to DEC’s engineering culture.
• Delivered departmental training and implemented innovative solutions, including a multi-line network-shared fax server — cutting-edge for the time.
• Promoted to Systems Administrator, owning Microsoft Exchange environment and infrastructure upgrades while collaborating with cross-functional teams.
• Built strong leadership trust, resulting in direct invitations to join new initiatives and teams.

Jan 1986 – Jan 1988 · 2 yrs · Salem, New Hampshire, United States

• Performed installation of commercial refrigeration and freezer systems in new-construction build-outs.
• Executed routine and preventive maintenance on commercial food-service refrigeration equipment.
• Assisted in on-site troubleshooting, maintenance, and repair of small-business commercial cooling systems.