Sep 2018 – Nov 2022 · 4 yrs 2 mos

• Lead and drive design and design thinking adoption organizationally across the DevOps *Toronto Portfolio ( Distributed/Cloud products for AD, ADDI, Debug, Test, IDz, Branding, Cloud offerings ) . Bring alignment and consistency across the suite of offerings, ensuring business goals are met and user needs are exceeded.
• Design Practice: Define and evolve how we work, how we collaborate, lead by example. Help designers grow, mature be successful and enjoy their work.
• How
• Guide a diverse set of UX Researchers, Visual Designers, Interaction Designers to modernize our distributed and cloud based DevOps tooling.
• Partnership with Senior Technical Leaders (DE) Offering Manager Program Directors and Product OMs and regular communication with Executive Director to ensure alignment , priority and design contributions are valued and impactful.
• Collaboration with other senior design leaders in the Z Systems space.
• Champion design thinking, evangelize design led missions and provide mentorship to junior designers helping them with their design craft, sizing, process , etc.
• Partner with Sales Enablement and Marketing as stakeholders and bring their feedback into the design process
• Focus on Customer / Sponsor user access to translate real world business problems back into our design process

Oct 2016 – Sep 2018 · 1 yr 11 mos

• Providing business direction for an international UX design team, including UX researchers, interaction and visual designers. Responsible for implementing a design vision, strategy, and process that results in market leading user experiences at velocity and scale.

Nov 2014 – Nov 2016 · 2 yrs

• Providing User Experience design direction to a talented group of visual designers, interaction designers, design researchers and front-end developers to create amazing and inspiring software applications.
• Championing IBM Design Thinking best practices within IBM Commerce
• Drive Design strategy, future design road-map and design implementation for OMS Suite of Products
• Customer facing sponsor user advocate

Oct 2013 – Dec 2014 · 1 yr 2 mos

• Leading a team of talented visual designers, interaction designers, design researchers and front-end developers to create amazing and inspiring software applications. In this case an emerging technology (Location based services) coming from our research team into a engineering supported product.
• My role was to lead the product design to give customers the ability to understand their in-store customer shopping patterns to make timely and personalized offers using location-based insights.
• My role was to drive design strategy, design implementation and work with external customers to understand their pain points, and validate our product design.
• Product: IBM Presence Insights

Jan 2009 – Sep 2012 · 3 yrs 8 mos

• Lead User Experience efforts on core areas of the WebSphere Commerce product line including Emerging Market Starter Store assets (Brazil/China), WebSphere Commerce Management Center Tooling, and Mobile Commerce platform
• Apply IBM Design Thinking principles, liaison with Development Architects, and Product Line Management to define, iterate and lead a team of visual designers to develop core WebSphere Commerce products.

Sep 2005 – Jun 2009 · 3 yrs 9 mos

• Responsible for planning, conceptualizing and refreshing the user experience and interface for the suite of Tivoli Provisioning products, including TPM, TBSM, TADDM, ITM, ITCAM, NMC, Maximo and others.
• Provide design direction for the UX design team, provide principle design flows and interactions and institute a visual language to drive design consistency across the portfolio.