Dustin C

Customer Success Manager

North Perth, Ontario, Canada0 mo experience

Key Highlights

Achieved 92% customer retention rate year-over-year.
Increased Net Revenue Retention by 20%.
Delivered 9.3/10 average CSAT score.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and customer retention strategies.

Contact

Skills

Core Skills

Customer Service ManagementBusiness AnalysisHiringCustomer Satisfaction

Other Skills

BudgetingCustomer SupportSoftware as a Service (SaaS)Support ManagementRecruitingHiring PracticesStrategic HiringTechnical Recruiting

About

With a solid track record in customer service management and business analysis, my journey at Deel as a Customer Success Manager has been about ensuring client satisfaction and fostering long-term relationships. Previously, as a Program Manager at Tundra Technical Solutions, I honed my skills in project coordination and customer support, contributing to our team's success in delivering exceptional service experiences. At the core, my mission aligns with Deel's dedication to providing seamless support systems, where my competencies in analyzing customer needs and driving business improvements play a pivotal role. My commitment to excellence is reflected in how we, as a team, uphold the company's values and contribute diverse perspectives to our collaborative environment.

Experience

Multiplier

Principal Customer Success Manager

Aug 2025 – Present · 8 mos

Self employed

CS Consultant

Feb 2025 – Jul 2025 · 5 mos · Remote

Deel

Customer Success Manager MM/ENT

Oct 2022 – Feb 2025 · 2 yrs 4 mos

2024 Quota Goals:
Q1-2024
130%
Q2-2024
125%
Q3-1024
145%
Q4-2024
110%
Consistently ranked in the top 10% of CSMs for customer retention, achieving a 92% retention rate year-over-year.
Improved Net Revenue Retention (NRR) by 20% by driving expansion opportunities and fostering client loyalty.
Delivered a 9.3/10 average CSAT score, exceeding benchmarks through proactive and personalized customer support.
Reduced churn by 25% by introducing tailored success plans and quarterly business reviews.
Played a key role in increasing product adoption rates by 30% across enterprise accounts.
Partnered with clients to develop measurable success strategies, resulting in high levels of advocacy and positive feedback

BudgetingBusiness AnalysisCustomer SupportCustomer Service ManagementSoftware as a Service (SaaS)Customer Satisfaction+1

Tundra technical solutions

Program Manager

Nov 2020 – Nov 2022 · 2 yrs

Driving large-scale workforce programs for critical nuclear infrastructure projects across Canada.
Oversee end-to-end contract and program delivery for specialized nuclear hiring initiatives — including forecasting, resource planning, and regulatory compliance.
Partner with internal stakeholders and external vendors to secure top technical talent for nuclear operations, construction, and maintenance projects.
Manage multi-million-dollar staffing contracts, ensuring alignment with scope, schedule, and budget.
Build strategic workforce plans to support major nuclear refurbishments, outages, and site expansions.
Ensure all contracted personnel meet stringent nuclear safety, security, and licensing requirements.
Lead cross-functional coordination between HR, engineering, project controls, and site operations to enable on-time, risk-mitigated project execution.
Drive process improvements to enhance talent acquisition speed, quality, and cost efficiency.

Customer SatisfactionHiringRecruitingHiring PracticesStrategic HiringTechnical Recruiting

Bruce power

Project Coordinator

Jan 2019 – Dec 2019 · 11 mos

Supporting the successful delivery of high-value nuclear programs through coordination, planning, and execution support.
Coordinate program schedules, milestones, and deliverables to align with operational and regulatory timelines.
Provide administrative and logistical support to cross-functional project teams, ensuring effective communication between engineering, operations, and regulatory stakeholders.
Track and report on program performance, budgets, and resource utilization to support data-driven decision making.
Maintain documentation and records in compliance with nuclear industry standards and QA/QC requirements.
Facilitate meetings, prepare status updates, and ensure timely escalation of issues and risks to leadership.
Support the execution of major refurbishment, outage, and maintenance programs by enabling smooth coordination between departments and contractors.
Contribute to continuous improvement initiatives to optimize processes, increase efficiency, and enhance safety performance.

Customer Satisfaction