Shashivendra Kumar

Operations Associate

New Delhi, Delhi, India9 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in recruitment and training.
Expertise in managing logistics operations.
Strong background in customer service and sales.

Stackforce AI infers this person is a Logistics and Operations Management professional with a focus on recruitment and training.

Contact

Skills

Core Skills

Training & DevelopmentRecruitingBusiness Development

Other Skills

TrainingOnboardingHiringCustomer ServiceSalesEducationLeadershipManagementTeam BuildingMicrosoft ExcelTeam ManagementTeam LeadershipLogistics ManagementCustomer Service ManagementMicrosoft Word

About

Experienced Relationship Executive with a demonstrated history of working in the internet industry. Skilled in Research, English, Customer Service, Sales, and Education. Strong business development professional graduated from SH KUNWAR SINGH R D HSS SAINPUR AURIYA.

Experience

9 yrs 11 mos

Total Experience

2 yrs

Average Tenure

2 yrs 7 mos

Current Experience

Zomato

Field Operations Manager

Sep 2023 – Present · 2 yrs 7 mos · Delhi, India · On-site

Swiggy

2 roles

Operation executive

Jul 2023 – Oct 2023 · 3 mos

Fleet Manager - DE Coach • Business Operations

Nov 2021 – Jul 2023 · 1 yr 8 mos

Training & Development

Grofers

senior relationship executive

May 2019 – Jul 2023 · 4 yrs 2 mos

Training & Development

Blinkit

2 roles

Senior relationship executive

May 2019 – Apr 2021 · 1 yr 11 mos · Delhi, India · On-site

Based on requirement of New Delivery with respect to area, need to target and hire the candidates for smooth
daily delivery operation called as GSP (Grofers Service Partner)
Attrition should be below 5%
Coordination with DPS and GP as per company's requirement.
complaints below 2%, cod pendency zero, DP/GSP escalation minimum
Create network as per business and contact with new GSP and DP with nominal costing
Handling queries from Store for smooth deliveries of products
Handling distribution of deliverable products to stores
Demo on new functionality in application for store/Distributors
Training to delivery guys about how to force customer to do electronic transaction in COD Mode.

TrainingRecruitingOnboardingHiringBusiness Development

Senior relationship executive

May 2019 – Apr 2021 · 1 yr 11 mos · Delhi, India · On-site

Based on requirement of New Delivery with respect to area, need to target and hire the candidates for smooth
daily delivery operation called as GSP (Grofers Service Partner)
Attrition should be below 5%
Coordination with DPS and GP as per company's requirement.
complaints below 2%, cod pendency zero, DP/GSP escalation minimum
Create network as per business and contact with new GSP and DP with nominal costing
Handling queries from Store for smooth deliveries of products
Handling distribution of deliverable products to stores
Demo on new functionality in application for store/Distributors
Training to delivery guys about how to force customer to do electronic transaction in COD Mode.