Dec 2020 – Apr 2023 · 2 yrs 4 mos · Fremantle, Western Australia, Australia · On-site

• Led a four‑person technical team and supervised several TAFE work‑experience students. Built strong team relationships through weekly one‑on‑one meetings and actively supported IT staff development, upskilling, and progression into higher‑paying roles. Supported ICT and network operations across a large school environment, providing troubleshooting for Windows endpoints, user access, software deployment, and connectivity issues. Assisted with device rollouts, patching cycles, and routine maintenance tasks. Collaborated with internal teams to resolve incidents, improve workflows, and support the introduction of new technologies. Strengthened team capability in documentation, structured troubleshooting, and maintaining reliable day‑to‑day operations for staff and students.

Apr 2014 – Dec 2020 · 6 yrs 8 mos · Orelia, Western Australia

• Delivered high‑level ICT support across computers, peripherals, and school network infrastructure. Performed break/fix work, diagnosed connectivity issues, and supported staff and students with a wide range of technical problems. Assisted with maintenance and upgrades of Tier 3 servers and applications, and contributed to planning and implementing new technologies within the school. Managed device deployments, OS updates, and routine maintenance tasks while maintaining clear documentation and consistent operational processes. Performed server migrations (physical‑to‑physical, physical‑to‑virtual, and ESXi→Hyper‑V). Built a VEEAM Backup & Replication Essentials server and configured the on‑demand sandbox to test upgrades outside production, troubleshoot backup issues, and monitor backup infrastructure through scheduled reports.

Apr 2012 – Apr 2014 · 2 yrs

• Cisco router and switch refresh experience across multiple schools. Delivered onsite ICT and network support on a scheduled rotation, resolving issues involving computers, servers, software, and network connectivity. Assisted with server migrations, device rollouts, and the implementation of wired and wireless networks. Built strong troubleshooting discipline and the ability to work independently across diverse environments with minimal supervision.

Feb 2004 – Mar 2012 · 8 yrs 1 mo

• Delivered regular onsite ICT support to multiple schools and local businesses, resolving issues across computers, servers, software, and network connectivity. Supported staff and students with day‑to‑day technical needs, performed maintenance tasks, and assisted with upgrades and deployments. Built a strong foundation in troubleshooting, customer service, and supporting mixed‑vendor environments. Performed warranty repairs for HP and Acer laptops and desktops, as well as Epson and HP printers.