Jan 2023 – Dec 2023 · 11 mos · Rawalpindi, Punjab, Pakistan · On-site

• Administering Mikrotek Switch Gr3 using WinBox and Monitoring hardware, software, and system performance metrics.
• Policies making for end-users to use the company equipment under given SOP's.
• Maintaining a Log Report of all errors related to systems and networks including blacklisting & whitelisting of MAC Addresses.
• Installation, configuration and troubleshooting of AP, Routers and Switches & Load Balancing.
• Managing 100+ Virtual Machines(VM's) on EXSI Server (Hypervisor) as BOT PC's( AI Administered)
• Resolution of logged errors in a timely manner and updating computer software as well as upgrading hardware and systems.
• Training end-users on hardware functionality and software programs. Maintaining databases and ensuring system security.

Jan 2022 – Jul 2022 · 6 mos · Rawalpindi, Punjab, Pakistan · On-site

• Responsible for helping the company to remain IT compliant,
• efficient and profitable during the course of its operations and also being the point of contact for operational IT matters
• Ensuring that the company’s IT systems are readily available for use by staff
• Designing IT training programs for all staff
• In charge of IT budgeting, controlling costs and keeping the department on track financially
• Maintaining a log & list of all required repairs, upgrades and maintenance to computers
• Involved in the testing and of various networks and software applications
• Troubleshooting of all IT related issues.

Jan 2021 – Oct 2021 · 9 mos · Rawalpindi, Punjab, Pakistan

• Create quality measurements to track improvements in products
• Execute quality improvement testing and activities
• Develop quality assurance standards and company processes
• Adhere to industry quality and safety standards
• Ensure products meet customer expectations and demand
• Create reports documenting errors and issues for fixing.
• Work closely with the development team to improve existing products
• Maintain standards for reliability and performance of production
• Provide training and support to quality assurance team on systems, policies, procedures and core processes

Apr 2019 – Jan 2021 · 1 yr 9 mos · Rawalpindi, Punjab, Pakistan · On-site

• Resolving all kind of queries related to connectivity of LAN or WAN (Networking)
• Provide technical support to all the departments
• Troubleshoot & configuration of all type of software & hardware elements
• Networking things like Router, Switches & Bridges, and DHCP & DNS etc
• Listening to all the sales call of outbound calls & providing feedback to the production to ensure quality
• Make daily & weekly reports to balance the variations of quantity and quality
• Coordinates and facilitates call calibration sessions for production department
• Analyze and track agent performance across 100% of customer interactions
• Monitoring calls, Agents performance, Monitoring trends,
• Technological responsibilities & Competitor call center analysis.

Aug 2013 – Jul 2014 · 11 mos · Rawalpindi, Punjab, Pakistan · On-site

• Networking issues such as LAN, WAN, DHCP, DNS, Internet Connectivity, Routers, and Switches & Bridges mainly troubleshooting & configuration
• CCTV installation, configuration and troubleshooting
• Resolving issue related to connectivity of server with clients
• Data Entry like Products, Vendors especially purchases invoice to generate weekly monthly & yearly sales & stock reports
• Daily backup the database to ensure real-time outputs.