Nov 2018 – Jan 2021 · 2 yrs 2 mos · Philippines

• Content planning, creation and management for Murasaki7, Chamoji, GameNewsNinja SNS channels and websites
• User Acquisition through asset designs, various campaigns, and ASO/SEO
• Worked on PR Database and PR Releases for Murasaki7 and ChamojiApp
• Onsite event, livestream production, and talent management
• Develop an optimal posting schedule, considering engagement metrics.
• Create engaging text, image, and video content.
• Suggest new ways to attract prospective players, including promotions and competitions.
• Stay up-to-date with changes in all social platforms ensuring maximum effectiveness.
• Facilitate online conversations with players and respond to queries.
• PR Database and PR release management.
• App Store Optimization

Jun 2018 – Oct 2018 · 4 mos · Makati, Philippines

• Launched Toritake, Ramen Nagi Camp John Hay and Alabang Town Center
• Conceptualize and implement marketing promo for new product/ store launches.
• Closely coordinate with third-party suppliers including printing services, ad agencies, talents, and mall marketing, among others, to achieve goals.
• Monitor guest feedback and handle complaints.
• Work with internal departments including purchasing, accounting, finance, operations, and commissary to gather data before implementing promos and product launches.
• Build good relationships with outside partners for tie-ups, and x-deals, among others.
• Create weekly reports to monitor project status

Apr 2017 – Mar 2018 · 11 mos

• PIC for all community events for a 5K-person event, Ragnarok Festival2017
• Managed guilds, VIPs, influencers, content creators, and media during local meet-ups, and online events
• Content Management System for all social networking sites
• Conceptualization and execution of on-ground and online events
• Work with all internal stakeholders in providing public relations and representation during on-ground
• activities
• Produced Marketing assets for social media channels and community programs

Jul 2016 – Apr 2017 · 9 mos

• Monitor global and local news and events from predefined sources and tools
• Collect and analyze data using various channels to determine the accuracy of information
• Deliver real-time reporting of Supply Chain-relevant news and events

Jun 2015 – Jul 2016 · 1 yr 1 mo · Mandaluyong, Philippines

• Handle customer inquiries via walk-in, forums, email, and chat. These inquiries include but are not limited to account and billing-related queries.
• Gather and escalate player feedback and issues.
• Handle in-game and offline events.
• Attending, planning, and executing community events and meet-ups.
• Content creation thru writing blog posts, articles, newsletters, communication materials, and social media channels.
• Creating, executing, and measuring social media campaigns.

Aug 2014 – Jan 2015 · 5 mos

• Maintain liaison with external and internal suppliers, assisting in the commissioning and delivery of marketing materials.
• Attend performances and other events as required outside of normal office hours.
• Manage and maintain positive relationships with venue staff and media partners.
• Support the company’s archive function by archiving relevant marketing material.
• Assist with the implementation of the marketing strategy with specific objectives and targets as agreed.
• Support the overall marketing objectives of the company both externally and internally.
• Take responsibility for originating and planning campaigns in conjunction with Marketing.
• Develop promotional opportunities and ideas from conception through delivery.
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs.
• Writing and proofreading copies of all promotional material posted on the online web channels.

Feb 2014 – Aug 2014 · 6 mos

• Liaising with creative artists in the creation of various marketing materials for all online web channels.
• Conducting market research such as customer questionnaires and focus groups.
• Contributing to, and developing marketing plans and strategies; evaluating marketing campaigns and monitoring of competitor activity.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Assist in planning and facilitating gaming events.
• Ensure player satisfaction by responding timely and accurately to players' complaints and disputes.
• Provide support to players on game-related queries.
• Conduct quality assurance assessment of game products to ensure product quality and service.
• Perform investigation and documentation of game exploits, bugs and other issues pertaining to online gaming.
• Assist in creating, planning, and implementing innovative games.
• Perform Content Management System for Websites
• Data Collection and Analysis of the Target Market
• Managing Social Networking Sites
• Ensure all players adhere to gaming rules and regulations.
• Coordinate with different teams to achieve milestones within deadlines.
• Manage gaming operations and report game status to management on daily basis.
• Analyze feedback and suggestions from players for continuous improvements of the game.
• Evaluate game processes and procedures and recommend improvements.
• Manage game messaging and gaming forums to attract more players.