May 2023 – Jul 2023 · 2 mos · Amsterdam, Noord-Holland, Nederland

Mar 2022 – Mar 2023 · 1 yr · Amsterdam Area

• Biller (aquired by Banking Circle) offers an AI-driven payment method that allows business buyers to order online and pay directly while performing real-time credit and fraud checks along with an automated debt management service.
• Founded by former Klarna and Mollie executives, Biller is part of the Banking Circle Group – an industry leader in the global banking and payments space – who provides financial solutions to some of the largest and most successful companies in the world. Banking Circle currently processes 6% of European ecommerce payments!
• I was part of the early days of Biller, being able to build the teams from scratch. Setting the CS, Integrations & operations teams up for success while contribute as an individual contributor in vibe of a start-up.

Apr 2020 – Mar 2022 · 1 yr 11 mos

• Responsibilities
• Developing new strategic business opportunities/partnerships and execute business plans.
• Maintain & grow the Lightspeed Ecosystem within the Retail, Restaurant and eCommerce products.
• Maintain & grow existing resellers
• Restructure the team KPI's, with stronger performance into Partner influenced revenue.
• Support Teamleads/Manager in coaching and hiring.
• Part of EMEA management team.

Jul 2018 – Apr 2020 · 1 yr 9 mos

• Responsibilities:
• Build, lead and structure the CSM / onboarding team growing from 2 to 23+ employees based in Amsterdam, Ghent, London & Geneva.
• Improve revenue growth
• Reduce churn risk
• Aligning strategic objectives across the organisation
• Support CS team leads in hiring and coaching
• Achievements:
• Implemented a sales driven CSM team, reorganisation change from Support to Sales globally (NRR)
• Improved onboarding process for new customers focusing on specific knowledge webinars to keep customers engaged
• Setup new KPI' getting customers out of the '0 revenue' zone and make them successfull with trainings (TTV).
• Integrated CS processes with new acquired companies (Ikentoo).

Sep 2016 – Aug 2018 · 1 yr 11 mos

Jun 2015 – Sep 2016 · 1 yr 3 mos

May 2014 – May 2015 · 1 yr

Apr 2013 – Jul 2014 · 1 yr 3 mos · Amsterdam, Noord-Holland, Nederland

Jan 2012 – Jul 2012 · 6 mos

• Graduation Student Project: Using the power of the Twitter platform and second screen technology, Interactive News Formats enables NOSop3 to engage their audience in an interactive way, informing and providing their target group with insights on the news from different perspectives.
• Pitched the new solution to the biggest Dutch Broadcasting group and were part of their innovation team.

Aug 2009 – Jan 2010 · 5 mos