Smita Joseph

Operations Associate

Hyderabad, Telangana, India13 yrs 7 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in optimizing AI processes for user support.
  • Strong background in stakeholder management and user insights.
  • Proven track record in quality assurance and project management.
Stackforce AI infers this person is a Tech Operations Specialist with a focus on AI and user experience.

Contact

LinkedIn

Skills

Core Skills

Project ManagementStakeholder ManagementResearchQuality Management

Other Skills

Human-in-the-LoopGo-to-Marketlaunch readinessAI OptimizationUser experienceUser insightsProduct feedbackVendor managementQuality AssuranceAnalysisManagementBusiness Process ImprovementTeam ManagementRoot Cause AnalysisContent Development

About

Amazon | Uber | D E Shaw | WeWork | Meta

Experience

13 yrs 7 mos
Total Experience
2 yrs 3 mos
Average Tenure
4 yrs 7 mos
Current Experience

Meta

2 roles

Operations Specialist

Promoted

Feb 2024 – Present · 2 yrs 2 mos · Hyderabad, Telangana, India

  • Human-in-the-Loop (HITL) for WhatsApp Support GenAI
  • Go-to-Market and launch readiness for WhatsApp product & features
Human-in-the-LoopGo-to-Marketlaunch readinessProject ManagementStakeholder Management

Support Specialist

Aug 2021 – Jan 2024 · 2 yrs 5 mos · Hyderabad, Telangana, India

  • User experience | User insights | Product feedback | Vendor management
User experienceUser insightsProduct feedbackVendor managementStakeholder ManagementResearch

Wework

Community Engagement Lead

Jun 2019 – Jun 2021 · 2 yrs · Hyderabad, Telangana, India

D. e. shaw india private limited

Talent Acquisition Lead

May 2018 – May 2019 · 1 yr · Hyderabad, Telangana, India

Uber

2 roles

Sr. Quality Specialist

Oct 2016 – Apr 2018 · 1 yr 6 mos

  • Quality Assurance and Analysis
Quality AssuranceAnalysisQuality Management

Community Lead

Oct 2015 – Oct 2016 · 1 yr

Amazon

2 roles

Technical Specialist

Dec 2014 – Sep 2015 · 9 mos

Community Operations Associate

May 2014 – Dec 2014 · 7 mos

The times of india

Intern

May 2013 – Jun 2013 · 1 mo · Greater Hyderabad Area

Red bull

Marketing

Feb 2012 – Apr 2014 · 2 yrs 2 mos · Greater Hyderabad Area

Education

St. Francis College for Women

Bachelor of Arts - BA — Mass Communication/Media Studies

Jan 2011 – Jan 2014

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