Apr 2024 – Aug 2024 · 4 mos · On-site

Jun 2023 – Apr 2024 · 10 mos · On-site

Jan 2022 – Jun 2023 · 1 yr 5 mos · On-site

• Responsible for providing technical assistance on Network and Security issues to the Priority and Priority plus global customers of medium to large scale
• Focuses on in-depth problem analysis of Citrix NetScaler and their integration with Xen Applications & Xen Desktops into enterprise-wide mixed environments.
• Troubleshooting of various Citrix solutions which includes Load balancing, Content Switching, App Expert, Gateway VPN, App Enumeration, App Launch, and ICA Proxy issues.
• Handling network problems to ensure minimum downtime and maximum availability of network through High Availability, Load balancing and Gateway services.
• Authentication and authorization mechanism using SSO (SAML, LDAP, Radius).
• Handling Critical, High, Medium and Low Technical Cases.
• Effectively troubleshoot and escalate issues to tier 3 (Engineering Services) reported to Bugs and enhancement while maintaining customer communication.

Apr 2021 – Dec 2021 · 8 mos · Bangalore Urban, Karnataka, India · Remote

• Worked on Network and Firewall related issues in TAC Environment.
• Configuration and troubleshooting of various security solutions which includes Web Protection, Email protection and Application control.
• Handling network problems to ensure minimum downtime and maximum availability of network using High Availability and Gateway Load balancing.
• Handling calls related to Firewall Access and Site-to-Site, Remote Access VPN Issues
• Authentication and authorization mechanism using STAS Single sign on (Kerberos, Ntlm) and OTP.
• Handling Captive Portal and multiple hotspot mechanism such as Password of the day, Voucher based authentication to the guest users.
• Handling Port Forwarding issue for the Internal Server systems while accessing from Public IP.
• Handling the NAT, SNAT, DNAT, Firewall , ACL and SD-WAN Routing Policies in Sophos XG Firewall
• Networking Tools: Wireshark, PCAP, Putty TCP DUMP, DRP PKT Capture
• Responsible for maintaining day to day activities and handling Critical, High, Medium and Low Incident Cases.

Aug 2019 – Apr 2021 · 1 yr 8 mos · Chennai Area, India

• Experience on Aruba Core distribution Series 2500,2900, 3800, 5600 chassis and 3 COM 5500,5900 series switches.
• Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP, Ether channel, STP, RSTP. Implementation of HSRP, VRRP for Gateway Redundancy.
• Configure VRRP and VLAN Trunking 802.1q , STP, Port Security on access 2900 switches.
• Experience working with routing and switching protocols.
• Hands on troubleshooting of DHCP and other IP conflict issues
• Hands-on experience in IP Subnetting, TCP/IP, NAT, DHCP, DNS, NTP, AAA
• Troubleshooting of hardware issues such as POE, Ports misconfig, Self test diagnostics of device
• SFP Port issue compatibility diagnosis check and configuration of VSF and Modular Stacking.
• Knowledge in Aruba wireless access point and Aruba central

Jan 2018 – Jun 2018 · 5 mos · Jalandhar Area, India

• Worked on Patient's data test cases in our project "OPD/IPD SYSTEM" using SQL Queries & Procedures had a practical knowledge during the project tenure. Also understanding the principles of Application development using MVC Architecture and use them to analyze, test, implement, maintain and documentation of IT projects.
• Identification of features, advantages and disadvantages of various software applications.
• Implementation best practices in application systems development.
• Evaluate and test software applications, compile data and produce relevant reports.