Feb 2024 – Jun 2024 · 4 mos · Toronto, Ontario, Canada · Remote

• A premier global research and analysis firm delivering insights on disruptive business trends, including AI and automation. My efforts included uniting the management team, contributing to a new organizational structure to support growth, and serving as a bridge between leadership and the organization to drive alignment.
• Collaborated with the CEO to establish a Chief of Staff function, enhancing governance and increasing executive attendance by 40%.
• Overhauled information management systems, standardizing processes and boosting productivity by 30%.
• Redesigned management processes to improve tracking of strategic goals, projecting a 20% increase in target achievement and better risk management.
• Developed Communities of Practice to foster interdepartmental collaboration, raising engagement by 20%, while managing communications for the CEO to align with organizational goals.

Jan 2024 – Present · 2 yrs 4 mos · Canada, USA · Hybrid

• In an advisory and leadership capacity, support start-ups and PE-funded organizations with operational challenges.
• Led Go-To market strategy for a consulting organization leading in Business and Operations transformations including market analysis, strategy and roadmap

Aug 2021 – Feb 2024 · 2 yrs 6 mos

• As an advisor and facilitator for the British Council, a global leader in cultural relations, I provided strategic support to executive leadership and drove operational transformation, enhancing efficiencies and experiences that impacted over 80 million people annually. Contributed to programs to foster global understanding and collaboration across more than 100 countries.
• Collaborated with the Executive Board on an organizational restructuring initiative, achieving a 30% reduction in operating costs and recovering the program after two previous failures to prevent bankruptcy.
• Collaborated with the CIO and Chief Data Officer to secure funding for an AI Center of Excellence, overcoming challenges and improving business process efficiency by 30%.
• Drove company-wide AI adoption using the PROSCI ADKAR model, managing resistance and increasing AI-driven projects by 50%. Launched newsletters, webinars, and town halls to boost awareness and engagement.
• Assisted the Chief People Officer in developing the business case for SAP SuccessFactors, leading investment acquisition, team setup, and vendor sourcing.
• Led strategic planning and change management for Robotics Process Automation, improving employee engagement by 40% across 500+ staff.
• Transformed contact center operations with Salesforce and multi-channel capabilities, managing over 100,000 transactions, improving NPS by 20 points, and reducing cost-to-serve by nearly 18%.
• Implemented a new innovation infrastructure, streamlining processes and boosting cross-functional project output by 50% and employee engagement by 30%.

Jun 2013 – Jul 2021 · 8 yrs 1 mo

Feb 2010 – Jun 2013 · 3 yrs 4 mos · Bangalore · Hybrid

• IBM is a global technology company known for its innovations in cloud computing, artificial intelligence, and quantum computing. Partnered with Global Transformation team in transforming delivery operations, working alongside colleagues from McKinsey.
• Led a global Lean transformation by introducing a new framework that boosted IT services productivity by 12%. Developed tailored training programs to enhance Lean expertise for 150 employees and established the first offshore technology service within a Global Business Services (GBS) model.

Jul 2008 – Feb 2010 · 1 yr 7 mos · India · Hybrid

• Erehwon is an innovation consulting firm known for its Orbit-Shifting InnovationTM methodology. I was responsible for scaling up Innovation facilitation practice and driving growth across key commercial accounts.
• Worked with OD and L&D teams to tailor innovation training to client needs, driving $3M in revenue and achieving 35% in gross savings. Focused on delivering workshops with a 90% satisfaction rate

Apr 2004 – Jun 2008 · 4 yrs 2 mos · Netherlands, Norway, India · Hybrid

• IBM is a global technology company known for its innovations in cloud computing, artificial intelligence, and quantum computing. Led the setup and expansion of offshore delivery services for clients across multiple industries.
• Designed and deployed technology solutions for clients with over $50M in revenue, managing operations and risk. Turned around underperforming contracts worth $80-110M, improving outcomes and profitability.