May 2023 – Oct 2024 · 1 yr 5 mos · Mumbai, Maharashtra, India · Hybrid

• The Zonal Sales & Training Manager is responsible for driving sales growth, delivering impactful training, and building a strong leader network in the Maharashtra and Gujarat zones. This role focuses on training in skin and color cosmetics, supporting business development, and enabling wealth creation through strategic events and initiatives.
• Conduct regular product and sales training on skin and color cosmetics for B2C
• Plan and execute monthly events, workshops, and promotional campaigns to boost engagement and conversions
• Drive zone-wise sales targets and monitor performance metrics
• Identify training needs and design customized modules to address gaps
• Manage and support a growing network of consultants, distributors, and team leaders
• Designed content for Jewellery, Skincare, Color Cosmetics, Personal Care & Fragrances
• Executed end-to-end event planning, from venue selection to on-ground coordination
• Drove team performance to meet revenue, activation, and recruitment targets
• Managed budgets and traveled extensively across Mumbai and Gujarat
• Implemented diverse sales strategies, including E-commerce channels
• Identified and converted potential leads through existing customer networks

Sep 2022 – May 2023 · 8 mos · Gurugram, Haryana, India · On-site

• The National Training Manager is responsible for designing and implementing training strategies across India to drive sales performance, product knowledge, and business development in the direct selling beauty segment. This role ensures consistent, high-impact training delivery across regions while aligning with business goals and brand standards.
• Training Strategy & Execution
• Develop and execute national training frameworks, calendars, and content for beauty, skincare, and personal care product lines.
• Team Leadership
• Lead, mentor, and monitor regional trainers and sales educators to ensure quality and consistency in training delivery across India.
• Driving teams towards successful achievement of assigned targets on business parameters
• Product & Sales Training
• Developed training content for 80+ SKUs using effective instructional methods
• Design and deliver engaging training programs focused on product knowledge, beauty techniques, direct selling skills, and business growth strategies
• Channel Support (B2B & B2C)
• Equip field leaders, consultants, and distributors with the tools and knowledge needed to increase customer acquisition, retention, and sales
• Digital & On-Ground Training
• Conduct training sessions via webinars, e-learning platforms, and in-person workshops/events across multiple locations
• Record official Youtube Video by designing content and setup & ideas
• Performance Analysis
• Track training effectiveness using KPIs, feedback, and sales performance metrics; optimize programs based on results.
• Product Launch & Brand Alignment
• Drive successful product launches through pre-launch training campaigns and ensure alignment with brand messaging and compliance.

May 2018 – Oct 2021 · 3 yrs 5 mos · Mumbai · On-site

• Responsible for driving sales performance and delivering product and skills training across Maharashtra and Gujarat for FMCG | Ayurvedic | Personal Care | Home Care | Skin Care | Agriculture | Water & Air Purifier categories. Manages and expands both B2B and B2C networks through strategic planning, field visits, and distributor/channel partner development.
• Conducted TTTs, L&D programs, and product trainings (online & offline)
• Designed training calendar and content for 380+ SKUs
• Conduct regular field visits to train and support channel partners and teams
• Manage and grow B2B & B2C sales networks across assigned territory
• Develop and execute training modules for product launches, promotions, and onboarding
• Ensured distributor compliance and provided team-level approvals
• Train B2B and B2C teams on product knowledge, sales techniques, and customer engagement
• Identified new market areas and drove regional business expansion
• Analyzed MIS data to develop sales and training strategies
• Planned and executed large-scale meetings and events
• Managed 250+ distributor networks for product launches and policy communication
• Led a team of 50 leaders and 250 distributors to achieve sales & training targets
• Guided business volume growth through concept selling and wealth planning
• Ensured distributor compliance and provided team-level approvals
• Monitor regional performance, sales targets, and territory development
• Build strong relationships with distributors, retailers, and key stakeholders
• Coordinate with cross-functional teams for smooth execution of sales and training plans
• Analyze market trends and competitor activities to identify growth opportunities
• Build and strengthen relationships with distributors, retailers, and key accounts
• Conduct field visits to support and develop channel partners and sales leaders
• Lead sales operations and business development across assigned territories
• Drive product awareness and market penetration through strategic training and engagement

Jan 2015 – May 2017 · 2 yrs 4 mos · Mumbai, Maharashtra, India · On-site

• Team Management
• Supervise, train, and motivate salon staff including stylists, beauticians, and front desk personnel
• Manage staff scheduling, attendance, and performance appraisals
• Conduct regular training to improve service quality and up-selling skills
• Client Experience
• Ensure excellent customer service and client satisfaction
• Resolve customer complaints and handle escalations professionally
• Build and maintain strong relationships with clients to increase loyalty and re-booking
• Sales & Business Development
• Achieve monthly sales, service, and retail product targets
• Implement strategies for up-selling, cross-selling, and client retention
• Drive promotional activities, offers, and customer engagement programs
• Operations & Administration
• Oversee daily salon operations and ensure smooth workflow
• Maintain hygiene, cleanliness, and safety standards as per company policy
• Ensure accurate billing, cash handling, and daily reporting
• Coordinate with finance for bank deposits, invoices, and petty cash management
• Inventory Management
• Monitor and manage salon stock, requisition supplies, and avoid shortages
• Manage staff scheduling, attendance, and performance appraisals
• Conduct regular training to improve service quality and up-selling skills
• Reporting & Coordination
• Prepare daily/weekly/monthly sales and performance reports
• Coordinate with senior management on business planning and execution
• Attend meetings, training sessions, and review programs as required

Feb 2013 – Jan 2015 · 1 yr 11 mos · Mumbai, Maharashtra, India · On-site

• Handle inbound/outbound calls related to logistics and deliveries
• Manage front desk operations including billing and customer queries
• Respond to customer emails and maintain service records
• Assist walk-in clients at the “May I Help You” desk
• Coordinate with logistics and internal departments for timely resolutions
• Maintain daily transaction records and service logs
• Ensures smooth coordination between clients, logistics, and internal teams while maintaining high service standards in the skin and color cosmetics direct selling environment.

Jul 2012 – Jan 2013 · 6 mos · Mumbai, Maharashtra, India · On-site

• Managed day-to-day store operations at the Grant Road location, ensuring smooth customer experiences
• Assisted walk-in clients with product selection across a wide range of art and DIY materials including canvas paintings, mosaic kits, decoupage, toys, games, baking items, and acrylic colors
• Drove sales and consistently achieved monthly sales targets through effective in-store selling and cold calling to increase footfall
• Planned and executed indoor and outdoor workshops including birthday parties, art sessions, and exhibition counters
• Ensured attractive and organized product displays with weekly stock rotation
• Submitted stock replenishment requests and conducted periodic stock audits for inventory accuracy
• Built and maintained strong customer relationships through attentive service and personalized product recommendations
• Supported promotional activities and customer engagement during events and seasonal sales

Jul 2011 – Jun 2012 · 11 mos · Mumbai · On-site

• Engaged walk-in customers and provided personalized consultation on fragrance and cosmetic products
• Achieved monthly sales targets in both unit count and revenue value
• Demonstrated in-depth product knowledge to effectively upsell and cross-sell premium beauty brands
• Conducted regular stock audits and ensured inventory accuracy
• Maintained and submitted daily sales and MIS reports for performance tracking
• Ensured product displays were well-merchandised and aligned with brand standards
• Built strong customer relationships to encourage repeat business and customer loyalty

Jun 2010 – Jun 2011 · 1 yr · Mumbai

• Delivered excellent customer service by assisting walk-in clients with product selection and fitting, ensuring a positive shopping experience
• Consistently achieved and exceeded weekly, monthly, and annual sales targets
• Boosted sales through effective cross-selling and upselling techniques
• Managed stock merchandising and maintained visual displays as per brand guidelines
• Handled inventory control, conducted regular stock audits, and maintained daily stock records
• Sent stock replenishment requests based on sales trends and customer demand
• Managed in-house brand sections and ensured timely product availability
• Supported billing operations by escorting customers to billing counters and coordinating with the cashier team
• Attended weekly floor meetings to review performance, promotions, and inventory updates
• Maintained cleanliness and organization of sales floor and product displays
• Ensured proper tagging, folding, and display of kidswear and apparel products