May 2017 – Present · 8 yrs 10 mos · New Delhi, Delhi, India · On-site

• Led cross-functional departments (HR, IT, F&B, Finance, Procurement, Marketing) to drive efficiency and growth.
• Managed operations across multiple high-profile locations, enhancing profitability and service excellence.
• Spearheaded talent acquisition, training, and leadership development.
• Standardized workflows by implementing operational manuals and SOPs.
• Directed new property launches, overseeing logistics, budgeting, and execution.
• Optimized menu offerings to align with customer preferences and maximize revenue.
• Expanded market presence into Gurugram, Bhatinda, Goa and Lucknow.

Apr 2015 – Apr 2017 · 2 yrs · Greater Bengaluru Area · On-site

• Led daily meetings with restaurant managers to optimize operations and drive efficiency.
• Ensured peak facility performance for seamless food preparation and top-tier service delivery.
• Strategically managed resources to exceed operational targets and drive business growth.
• Implemented robust inventory controls, financial oversight, and talent management strategies.
• Developed and executed impactful marketing initiatives to boost brand visibility and market presence.
• Conducted internal audits to ensure strict adherence to food safety and compliance standards.
• Spearheaded quarterly financial reviews, aligning strategies for maximum profitability.
• Maintained exceptional food service quality, consistently exceeding customer expectations.
• Proactively resolved customer concerns, strengthening brand reputation and loyalty.
• Balanced cost efficiency with premium quality standards to enhance overall value.
• Fostered strong relationships with customers and vendors, ensuring long-term partnerships.

Nov 2011 – Mar 2015 · 3 yrs 4 mos · NEW DELHI

• Directed business departments, ensuring smooth operations and compliance.
• Managed vendor relations, inventory, and internal/external audits.
• Led marketing activities, brand visibility, and social media presence.
• Recruited, trained, and mentored staff for high performance.
• Developed incentive plans and assigned unit-wise sales targets.
• Built strong business relationships and optimized workload scheduling.
• Ensured safety, quality, and legal adherence while driving business growth.