Faiz Khan

CEO

New Delhi, Delhi, India14 yrs 4 mos experience
Highly Stable

Key Highlights

  • 20+ years of leadership in the hospitality industry.
  • Expert in launching and managing restaurants across major cities.
  • Proven track record in driving operational efficiency and customer satisfaction.
Stackforce AI infers this person is a seasoned leader in the hospitality sector with a focus on operational excellence and business growth.

Contact

LinkedIn

Skills

Core Skills

General ManagementOperations ManagementBusiness DevelopmentBusiness Process Improvement

Other Skills

Corporate ManagementTraining and DevelopmentLeadershipProject ManagementBudgetingLogisticsCustomer ServiceTraining and Development (HR)Sales ManagementPeople DevelopmentProblem SolvingTeam ManagementSOP DevelopmentTeam BuildingManagement

About

With 20+ years in the hospitality industry, I have launched and managed restaurants across major Indian cities—Delhi, Bangalore, Mumbai, and Hyderabad—as well as Riyadh. Specializing in operations, business development, and quality assurance, I drive efficiency, customer satisfaction, and team excellence. Adaptable under pressure, I excel in optimizing workflows, maintaining high standards, and fostering innovation in the food and beverage sector. Ready to bring my expertise to a dynamic organization focused on growth and excellence.

Experience

14 yrs 4 mos
Total Experience
3 yrs 10 mos
Average Tenure
1 yr 1 mo
Current Experience

Futomic group

Corporate General Manager

Apr 2025 – Present · 1 yr 1 mo · India · On-site

Corporate ManagementGeneral Management

Ministry of beer cp

Corporate General Manager

May 2017 – Present · 9 yrs · New Delhi, Delhi, India · On-site

  • Led cross-functional departments (HR, IT, F&B, Finance, Procurement, Marketing) to drive efficiency and growth.
  • Managed operations across multiple high-profile locations, enhancing profitability and service excellence.
  • Spearheaded talent acquisition, training, and leadership development.
  • Standardized workflows by implementing operational manuals and SOPs.
  • Directed new property launches, overseeing logistics, budgeting, and execution.
  • Optimized menu offerings to align with customer preferences and maximize revenue.
  • Expanded market presence into Gurugram, Bhatinda, Goa and Lucknow.
Corporate ManagementOperations ManagementBusiness DevelopmentTraining and DevelopmentLeadership

Chillis

Area Director

Apr 2015 – Apr 2017 · 2 yrs · Greater Bengaluru Area · On-site

  • Led daily meetings with restaurant managers to optimize operations and drive efficiency.
  • Ensured peak facility performance for seamless food preparation and top-tier service delivery.
  • Strategically managed resources to exceed operational targets and drive business growth.
  • Implemented robust inventory controls, financial oversight, and talent management strategies.
  • Developed and executed impactful marketing initiatives to boost brand visibility and market presence.
  • Conducted internal audits to ensure strict adherence to food safety and compliance standards.
  • Spearheaded quarterly financial reviews, aligning strategies for maximum profitability.
  • Maintained exceptional food service quality, consistently exceeding customer expectations.
  • Proactively resolved customer concerns, strengthening brand reputation and loyalty.
  • Balanced cost efficiency with premium quality standards to enhance overall value.
  • Fostered strong relationships with customers and vendors, ensuring long-term partnerships.

Berco's restaurants

GM Operations

Nov 2011 – Mar 2015 · 3 yrs 4 mos · NEW DELHI

  • Directed business departments, ensuring smooth operations and compliance.
  • Managed vendor relations, inventory, and internal/external audits.
  • Led marketing activities, brand visibility, and social media presence.
  • Recruited, trained, and mentored staff for high performance.
  • Developed incentive plans and assigned unit-wise sales targets.
  • Built strong business relationships and optimized workload scheduling.
  • Ensured safety, quality, and legal adherence while driving business growth.
Business Process ImprovementCustomer Service

Education

IIAS SCHOOL OF MANAGEMENT, SILIGURI 338

3 Years Diploma

Jan 1996 – Jan 1999

Stackforce found 100+ more professionals with General Management & Operations Management

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