Ishu Singhai

Product Manager

Mumbai, Maharashtra, India5 yrs 4 mos experience

AI Enabled

Key Highlights

Expert in product management within fintech sector.
Proven track record in implementing AI-driven solutions.
Strong leadership in agile project management.

Stackforce AI infers this person is a Fintech Product Management expert with a strong focus on Agile methodologies and AI integration.

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Skills

Core Skills

Product ManagementAgile MethodologiesProject Management

Other Skills

Information TechnologyProductizationGenerative AIeKYCJIRAConfluenceA/B TestingGen AIScrumAgile Project ManagementData AnalysisCRM Portal DevelopmentProduct Road MappingProduct MarketingStrategic Roadmaps

Experience

5 yrs 4 mos

Total Experience

1 yr 6 mos

Average Tenure

8 mos

Current Experience

Virtusa

Product Owner

Sep 2025 – Present · 8 mos · Pune District · Hybrid

Project- Bank of New York Melon (BNY)
Automated client RFIs using Generative AI, integrating the eKYC platform with Outlook to
auto-populate responses from client emails and documents, resulting in significant improvements in operational efficiency and productivity.
Led the GT profile migration to a new eKYC platform by designing and deploying new work-flows for legacy profile support and automated periodic compliance reviews.
Gathered and documented detailed business requirements by collaborating with client SMEs, product owners, compliance teams, and engineers, ensuring alignment with business
and regulatory goals.
Created User Stories, BRDs, workflows, and acceptance criteria in JIRA and Confluence,
while leading Agile ceremonies including PI planning, sprint planning, backlog grooming,
and delivery tracking.
Delivered product demos and feature walkthroughs, managed stakeholder feedback, and drove UAT sign-offs and production releases.

Information TechnologyProductizationProduct ManagementAgile Methodologies

Bajaj markets

Product Owner

Jul 2023 – Aug 2025 · 2 yrs 1 mo · Pune District

Led product vision and delivery, collaborating with stakeholders to create roadmaps, wireframes, and test cases.
Managed sprint activities for three agile teams, ensuring timely and high-quality product releases.
Spearheaded the development of an end-to-end digital Personal Loan disbursal journey, resulting in a substantial 40 crore disbursal
Implemented Gen AI-driven solutions, including a chatbot for marketing campaigns and AI
voice call center system, resulting in improved productivity and customer service effi-
ciency
Revamp whole Journey which reduce drop off by 35%
Implemented A/B testing methodologies to refine and optimize customer journeys
through systematic modifications.

Product ManagementAgile Methodologies

Safexpay

Project Manager Scrum Master

May 2022 – Jul 2023 · 1 yr 2 mos · Thane, Maharashtra, India

Led product vision and delivery, working with stakeholders to gather requirements, and creating roadmaps, PRDs, wireframes, personas, and test cases.
Analyzed data to identify trends and opportunities for improvement, created business process models, workflows, and diagrams.
Build and launched PSP services in dubai market, onboarderd 1000 merchant in 3 months increased GMV to 800 crore
End-to-end design, development, and implementation of a customized CRM Portal, re- sulting in a 46% reduction in onboarding time from 15 to 8 hours.
Acquired 2000 leads in 2 months by targeting individuals and MSMEs merchants through the development and implementation of the DMO portal.
Revamped Reseller/Admin portal, Merchant Dashboard, Onboarding Process to en- hance the business process. Provided regular updates to senior managament.
Conducted user acceptance testing, provided training and support to end-users and sales team, and developed and maintained project plans and budgets.
Facilitated sprint planning, stand-up meetings, and retrospectives to support agile devel- opment methodologies.
Implemented new tools and processes, including KEKA (HR Tool), OKRs, Kanban boards, and JIRA.

ScrumAgile Project ManagementProject ManagementAgile Methodologies

Hdfc bank

Deputy Manager

Aug 2020 – Jan 2022 · 1 yr 5 mos · Bhopal, Madhya Pradesh, India

Designed and implemented a Next-Best-Action system, analyzing customer spending
patterns and leveraging data-driven triggers to identify and recommend cross-sell opportunities to branches
Integrated CIBIL bureau alert svstem with the bank's CRM, enabling branches to identify cross-sell loan opportunities in real time by directly connecting with customers
Collaborated closely with stakeholders across technology, business, and legal/compliance teams to ensure timely and successful product delivery.
Prepared User Stories, reviewed testlcases, participated in daily stand-ups, and conducted UAT testing to ensure quality delivery of new product capabilities
Developed training modules and conducted demos for senior managers, driving adoption and promoting usage of the new capabilities
Assisted the sales team in resolving product-related queries, ensuring efficient operations