Kishan Vishwakarma

Operations Associate

Bengaluru, Karnataka, India3 yrs 3 mos experience
Most Likely To Switch

Key Highlights

  • 3+ years of IT support experience
  • Expert in Windows OS management and Intune
  • Proven track record in enhancing onboarding processes
Stackforce AI infers this person is a skilled IT Support Professional with a focus on infrastructure management and end-user computing.

Contact

itskishanvishwakarma@gmail.comLinkedIn

Skills

Core Skills

It Infrastructure SupportTroubleshootingService Desk Support

Other Skills

Active DirectoryMicrosoft IntuneWindows ServermecmOffice AdministrationOffice 365IT Service ManagementazuresccmMicrosoft AzureSystem AdministrationProblem SolvingMicrosoft PowerPointBusiness ManagementMarketing

About

đź’»Experienced IT Support Professional with 3+ years in End-User Computing, Windows OS management, Intune (MDM), and SCCM for deployment and patching. Hands-on with onsite support, application delivery, and infrastructure projects like server room setups. Quick to learn new tech and committed to smooth, reliable user experience Skilled in managing Windows systems, Intune, and SCCM. Known for delivering key IT projects and driving excellent end-user service. Adaptable, proactive, and passionate about mentoring and collaboration.

Experience

3 yrs 3 mos
Total Experience
1 yr 2 mos
Average Tenure
2 yrs 9 mos
Current Experience

Mistral solutions

IT infrastructure support

Jan 2026 – Present · 4 mos · Bengaluru, Karnataka, India · Hybrid

  • Providing L2 level IT infrastructure support for end users across corporate environments.
  • Troubleshooting desktop, laptop, OS, application, and network-related issues.
  • Handling hardware diagnostics, replacement, and system configuration.
  • Managing user access, Active Directory, email accounts, and security policies.
  • Supporting onboarding & offboarding activities including laptop setup and access provisioning.
  • Resolving network issues related to LAN, Wi-Fi, VPN, and connectivity.
  • Coordinating with L3 teams and vendors for complex infrastructure incidents.
  • Monitoring and maintaining IT assets, inventory, and compliance.
  • Ensuring minimal downtime through quick incident response and root cause analysis.
  • Supporting Microsoft tools, collaboration platforms, and enterprise IT environments.
Active DirectoryMicrosoft IntuneIT Infrastructure SupportTroubleshooting

Wipro

2 roles

IT Support Specialist

Promoted

Sep 2024 – Present · 1 yr 8 mos

  • Managing 3 Site in Japac having 1700+ employes and
  • 2400+ devices.
  • Manage new employee onboarding, ensuring timely
  • distribution of laptops on their start dates.
  • Enhance the onboarding process to improve new hire
  • experiences.
  • Provide hands-on IT support for technical issues.
  • with remote teams for console access and installation of
  • switches, routers, and servers.
  • handle hardware procurement for laptops, desktops,
  • mobile phones
  • Manage vendor relationships to ensure quality service,
  • products and. support.
  • Provide solutions for connectivity and configuration
  • challenges related to lab PCs and equipment.
  • Organize and host hybrid Sitewise town halls and Live
  • events via Microsoft Teams to facilitate communication
  • for remote and in-office team member

System Engineer

Aug 2023 – Present · 2 yrs 9 mos

  • provide technical support to our end user remotely and on site location

Miraj group

Technical Support Specialist

Jun 2023 – Aug 2023 · 2 mos · Haydrabad · Hybrid

Cinepolis corporativo

Information Technology Technical Support

Jan 2023 – Jul 2023 · 6 mos · Banglore · Hybrid

Tapaswini solutions

Service Desk

Sep 2021 – Mar 2022 · 6 mos · Varanasi · Hybrid

  • 6 months of internships
Windows ServerActive DirectoryService Desk Support

Education

Microtek College of Management & Technology

BBA

Mar 2019 – Jul 2022

Stackforce found 100+ more professionals with It Infrastructure Support & Troubleshooting

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