Jun 2021 – Sep 2022 · 1 yr 3 mos · Dubai, United Arab Emirates · On-site

• Data center management: Managing data center operations to ensure 24/7 uptime, security, and performance, upgrading infrastructure (hardware, software, and networking), implementing policies, managing budgets, and ensuring compliance. Ensure the data center is physically and digitally secure and complies with all relevant industry regulations and standards.
• Server and system maintenance: Installing, configuring, updating, optimizing server hardware, operating systems and applications. Performing regular maintenance, including patches and upgrades, on both hardware and software. Create, set-up, deploy, and maintain virtual machines, servers, storage, and network resources within the virtual environment.
• Server Security and access management: Implementing and maintaining security measures like firewalls to protect against threats. Managing user accounts, setting permissions, and recovering lost passwords. Ensuring data security and logging user activity to restrict unauthorized access.
• Cloud and Virtualization: Hands on experience in cloud solutions and virtualization platform design, setup, implementation and deployment.
• Collaboration: Work with other IT teams to integrate the virtual infrastructure with other systems, such as network and storage.
• Storage: Design, build, and maintain secure and scalable storage and backup solutions, including SAN, NAS, and cloud-based systems.
• Backup and Restore: Schedule, run, and verify daily backups of servers, databases, and virtual machines to ensure data integrity. Planning, implementing, and maintaining data backup and recovery systems to protect against data loss.
• Documentation: Create and maintain documentation of configurations, processes, and procedures.
• Technical support: Provide technical support and guidance to other IT staff and end-users.
• Leadership: Experience leading and developing a team.

Jul 2020 – Jul 2021 · 1 yr · Bengaluru, Karnataka, India · Remote

• Leadership: Experienced in leading and developing a team.
• Project management: Planned and executed projects from start to delivery, ensuring they are completed on time.
• Data center management: Managed data center operations to ensure 24/7 uptime, security, and performance, upgrading infrastructure (hardware, software, and networking), implementing policies, managing budgets, and ensuring compliance. Ensure the data center is physically and digitally secure and complies with all relevant industry regulations and standards.
• Server and system maintenance: Installing, configuring, updating, optimizing server hardware, operating systems and applications. Performing regular maintenance, including patches and upgrades, on both hardware and software. Create, set-up, deploy, and maintain virtual machines, servers, storage, and network resources within the virtual environment.
• Server Security and access management: Implementing and maintaining security measures like firewalls to protect against threats. Managing user accounts, setting permissions, and recovering lost passwords. Ensuring data security and logging user activity to restrict unauthorized access.
• Cloud and Virtualization: Hands on experience in cloud solutions and virtualization platform design, setup, implementation and deployment.
• Collaboration: Worked with other IT teams to integrate the virtual infrastructure with other systems, such as network and storage.
• Storage: Designed, build, and maintained secure and scalable storage backup DR solutions, including SAN, NAS, and cloud-based systems.
• Backup and Restore: Schedule, run, and verify daily backups of servers, databases, and virtual machines to ensure data integrity. Planning, implementing, and maintaining data backup and recovery systems to protect against data loss.
• Technical support: Provide technical support and guidance to other IT staff and end-users.
• Documentation: Create and maintain documentation of configurations, processes, and procedures.

May 2018 – Feb 2020 · 1 yr 9 mos · Bengaluru, Karnataka

•  Extensively worked on all 3PAR, EMC, DELL and Synology storage devices, also on brocade switches.
•  Support daily data storage operations such as capacity management, performance monitoring, and provisioning. Tune systems as required.
•  Integrate Linux/Unix systems with enterprise data storage solutions using multiple connectivity methods such as Fibre Channel and iSCSI connected LUNs with multi-pathing and NFS mounts.
•  Identify and investigate system malfunctions / root cause analysis.
•  Liaise with users and vendors to address problems and implement changes, as required, to service and maintain the company’s data storage infrastructure.
•  Recommend technical changes to all areas of the business to provide more efficient practices.
•  Maintain system documentation including licensing, hardware and software inventory, configuration diagrams and settings, security data, Visio-style layouts, etc.
•  Assist in the installation and configuration of hardware and software; plan and implement upgrades.
•  Work with data backup personnel to ensure all corporate production data is properly backed-up and secured.
•  Worked on switch monitoring and upgrade tasks.
•  Participate in maintenance window activities (during and after normal business hours) as well as disaster recovery planning and execution.
•  Provide oversight of the global storage footprint.
•  Provide storage forecasts based on usage and trending.
•  Keep up-to-date with storage manufacturer’s product offerings.
•  Ability to develop project plans and manage accordingly.
•  Perform other/additional duties and projects, as assigned.

Nov 2012 – Apr 2018 · 5 yrs 5 mos · Bengaluru, Karnataka, India

• Assisting L1 engineers with technical queries.
• Working on complex/ elevated issues of HPE 3PAR storage.
• Primarily working on all 3PAR Storage Units, MSA, EVA and MSL.
• Installation and Configuration of HPE Storage Products MSA, 3PAR E, S, T-Series and StoreServ 10000, 7000, 8000, 20000 Series.
• Analyzing the Performance reports and provide solutions for better results.
• Providing technical assistance on HPE and 3PAR storage devices also for the complete SAN Environment.
• Carry out SAN Storage assurance assessment as per requirement.
• Installation, Configuration, Datastore creation in VMware VShpere6.
• Working with CE to provide technical solution while replacement of any hardware component.
• Setting CPG parameters and provide performance solution to customer.
• Creating LUN (TPVV/ FPVV / TDVV) and exporting to host.
• Worked on command line and GUI while troubleshooting of any H/W or S/W issue.
• Working closely with ERT (Engineering Team) Team to provide end–to-end solution for customer issue.
• Achievement during Tenure:
•  Best New Comer Award.
•  15 times Best Performer Award.
•  Top Performer in team for financial year 2017.

Dec 2009 – Sep 2012 · 2 yrs 9 mos · Bengaluru, Karnataka, India

• Troubleshooting hardware issues related to laptops and desktops.
• Troubleshooting and fixing issues related to Hardware / Software.
• Configuring and Installing printer and drivers.
• Achievement during Tenure:
•  Resolution Star of Quarter.
•  12 times Award winner for Best Performance.