Feb 2021 – Jun 2022 · 1 yr 4 mos · Bangalore Urban, Karnataka, India

•  Lead Global automation deployment programs for MS Teams, Legal Hold & SharePoint to reduce turnaround time on tickets, manual processes thus reducing human errors and compliance risk. Achieved through liaison with Azure cloud, Active Directory, Employee Experience, IM&S, ITGC, Global Architects and Workplace CoE Teams.

Nov 2019 – Dec 2020 · 1 yr 1 mo · Bengaluru, Karnataka, India

•  Lead hybrid (Waterfall + Agile) project to move customer data from different IDMS sources to SMA platform (Marketo) to capture marketable contacts and digital touch points via data mining.
•  Lead Deployment of Sales & Marketing Automation/Transformation program for geographies/countries, resulting in making them autonomous to run marketing campaigns like Lead to Revenue and Connect to Order using Marketo/BFO (Sales Force) and other tools.
•  Lead Programs for tools/ apps integrations to utilize, channelize and consume customer data coming in from different outward facing sources for lead generation and other data analytics.
•  Manage PMO, Setup & Run Governance system via Weekly / Monthly cadence with Global PM’s. Team Size 29.
•  Lead and run Legacy Decom & Migration programs to reduce overall Technical Debt.

Oct 2017 – Apr 2019 · 1 yr 6 mos · India

•  Delivered ERP implementation and roll out for worldwide federated ERP’s (a mix of SAP, Bridge, and Oracle). The program connected the Federation ERPs to the new group Treasury Management System (TM5 from Bellin). Deployed automated treasury processes. Managed team of FICO & ABAP resources – Started with 23, later optimized it to 10.
•  Managed Escape Notes program for decommissioning of Lotus Notes DBs by replacing the DB’s with New DB’s or developing them again on a new platform (LEAP)
•  Successfully Led POC for India HR Team (in collaboration with Outsystem as vendor partner) for Taleo integration based UX Improvement and Mobile Enablement of external candidate’s job application process.
•  Delivered and implemented, Oracle Warehouse Management systems for China (Xiamen Manufacturing Facility) and Netherlands (Helmond) distribution center. Team size for this program – 10

Feb 2015 – Feb 2016 · 1 yr · Bengaluru, Karnataka, India

• Namma Park ("Our Park"​ in Kannada) is a volunteer effort to revitalize a small community park that was covered by trash and infested with rats.

Jul 2012 – Apr 2017 · 4 yrs 9 mos · Bangalore India

•  Conceptualized Space and Power request tool to control the hardware movement and to collect data for information sharing and effective reporting. This helped in facilitating informative decision making and future strategic planning
•  Directed Space & Power Optimization Program for EMEA & APAC, result was cost savings of US$ 2.5 million
•  Delivered US$ 7 million Cloud Data Center (Infra) expansion project across USA, India. Australia, France & Singapore.
•  Managed new builds, upgrade, and consolidation of Data centers across all regions worldwide
•  Established high availability, high volume infrastructure in over 300 Data Centers and Labs spread worldwide covering more than 200,000 sq. feet of IT real estate

Mar 2007 – Jun 2012 · 5 yrs 3 mos · Bengaluru, Karnataka, India

• Growth Path:
• 2010-2012: Client Support Manager (Service Delivery for an International Bank)
• 2007-2009: Project Manager (Transition and Transformation Projects)
• Key Highlights:
•   Recipient of the BRAVO award for excellent contribution to ANZ Governance Program
•  Led development team to create New product, a web-based tool to manage/govern End to End transition cycle. This created execution roadmap to resolve operational issues and alignment between business/technology plans.
•  Managed successfully “lift and shift” transition projects, total budget of US$ 15 Million and resource size of 150

Mar 2005 – Sep 2006 · 1 yr 6 mos · Bengaluru, Karnataka, India

•  Winner of the ACE (Super Trooper) award for exceptional contribution to Workstation 6.1 image Roll-out project across 15 GDN (Global delivery Network) locations worldwide
•  Responsible for all end-to-end tech operations (data, voice & network) as per the SLA with clients. 99.9% uptime
•  Managed a team of infrastructure support engineers who were responsible for supporting about 900 customer service agents supporting three insurance clients in the U.S. and U.K.

Jan 1999 – Mar 2005 · 6 yrs 2 mos · Bengaluru, Karnataka, India