Harshit Kumar

Backend Engineer

Bengaluru, Karnataka, India1 yr 7 mos experience

AI Enabled

Key Highlights

Led JVM migration reducing memory usage by 50%
Developed AI-powered solutions for operational efficiency
Created automated ticket tagging with 92% accuracy

Stackforce AI infers this person is a Backend Engineer with a focus on Fintech and AI-driven solutions.

Contact

Skills

Core Skills

Backend DevelopmentSystem Optimization

Other Skills

JavaJVM MigrationAIAutomationSystem ReliabilityFastAPI

About

Backend Engineer with 1+ years of experience at Navi, passionate about building robust and scalable systems. I thrive in fast-paced environments, driving significant improvements in operational efficiency and system performance, including leading JVM migrations and developing AI-powered solutions. My journey is marked by a deep commitment to technical ownership, user-centric product thinking, and continuous learning. Eager to tackle complex challenges and build impactful technology. Beyond technology, I love to play badminton, hang out with friends, and I'm fond of skating If you want to know more about me, feel free to get in touch through messaging or email.

Experience

Pure storage

Member of Technical Staff

Mar 2026 – Present · 1 mo · Bengaluru · On-site

Keychain

Back End Developer

Nov 2025 – Feb 2026 · 3 mos · Gurugram · On-site

Navi

Back End Developer

Jul 2024 – Oct 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Enhanced Customer Support: Developed UPI/BBPS Support Portal for agents, cutting data retrieval time from minutes to seconds. Implemented end-chat and CSAT feedback flows, doubling CSAT response rates.
Optimized Core Platform: Led JVM migration to Java 21, reducing chat middleware memory usage by ~50% (from ~70% to ~35%) and improving concurrency. Re-architected CSAT flow for robust service ownership.
Built Intelligent Automation: Created automated GenAI ticket tagging (92% accuracy) for improved AI tuning. Engineered automated call ticket auto-closure, preventing ~65 after-hours calls weekly.
Ensured System Reliability: Actively managed on-call rotations, resolving critical incidents and performing root cause analysis.

JavaJVM MigrationAIAutomationSystem ReliabilityBackend Development+1

Zenduty

Software Engineer Intern

Jul 2023 – Aug 2023 · 1 mo · On-site

Contributed to building an Observability Platform for comprehensive infrastructure to application-level tracking.
Developed intent-based APIs using FastAPI to provide Real-Time Observability by correlating logging and metric data.