Apr 2024 – Nov 2025 · 1 yr 7 mos · San Jose, California, United States · Hybrid

• Hired to establish Zoom’s Government & Defense business, building compliant, secure, and scalable GovCloud infrastructure.
• Established DevOps practices, tooling, and end-to-end deployment automation for mission-critical Gov/DoD environments.
• Scaled and mentored a world-class DevOps/SRE team, transforming underperforming groups into highly accountable teams.
• Successfully drove FedRAMP and DoD compliance initiatives, unlocking growth in regulated markets.
• Led program management of GovCloud initiatives, aligning engineering, security, compliance, and product timelines.
• Championed cultural shifts toward “You build it, you run it”, strengthening ownership and accountability.
• Delivered measurable cost optimization and release efficiency (40%+ faster deployments).
• Partnered directly with executive leadership and government stakeholders to align technology with strategic goals.
• Built succession planning and career pathways, ensuring team stability and reducing single points of failure.
• Acted as a change leader, driving adoption of DevOps best practices across multiple Zoom orgs.

Oct 2021 – Apr 2024 · 2 yrs 6 mos · Cupertino, California, United States

• Transformed Apple’s AI/ML Data Infrastructure from on-prem data systems to the public cloud.
• Oversaw infrastructure for Siri, Health, Maps, Video, and other products, processing petabyte-scale data with Spark, Flink, Kafka, Airflow.
• Built and scaled a top-tier engineering team from scratch, blending infra, data, and ML expertise.
• Partnered with AWS to co-develop features for EKS and Karpenter, influencing cloud-native ML roadmap.
• Drove early adoption of LLMs within Apple Intelligence, enabling AI-driven product experiences.
• Directed multi-year, multi-org cloud transformation program, coordinating across engineering, compliance, and finance.
• Championed Agile project management frameworks, delivering predictable outcomes in complex environments.
• Fostered a culture of innovation and accountability, empowering engineers to drive large-scale initiatives.
• Served as a trusted advisor to senior leadership, influencing data platform strategy and budget allocations.
• Advocated for people-first leadership, emphasizing mentorship, diversity, and career progression.

Jun 2017 – Oct 2021 · 4 yrs 4 mos

• Instrumental in setting up the SRE charter for VMware Cloud Management
• Built and scaled the SRE organization from the ground up, hiring, mentoring, and growing a high-performance global team.
• Early adopter of Kubernetes and AWS, driving VMware’s entry into containerized, cloud-native architectures.
• Partnered with product and engineering leadership to define SLIs, SLOs, and error budgets, directly shaping the reliability roadmap.
• Championed automation and observability platforms, improving MTTR and service resilience.
• Drove strategic cross-functional programs aligning engineering, product, and operations for cloud transformation.
• Mentored engineers into leadership roles, fostering a strong pipeline of technical leaders.
• Built a culture of ownership, collaboration, and continuous learning, raising team engagement and retention.
• Reported operational readiness and risk posture to VP-level executives, influencing resourcing and roadmap priorities.

Jan 2015 – Jun 2017 · 2 yrs 5 mos

Apr 2012 – Jan 2015 · 2 yrs 9 mos

Mar 2007 – Jan 2012 · 4 yrs 10 mos · Palo Alto

• Cross-Cloud Management Platform (SaaS)
• VMware vCloud Director - Networking & Security
• Network virtualization - NSX
• vCloud Networking and Security
• led one of the founding teams building VMware Cloud Services, a SaaS suite for public cloud management, supporting private cloud as well as Amazon AWS, Microsoft Azure and Google Cloud Platform
• Led the team for Software Engineering in Service Reliability across multiple geos
• Led a team building platform services to improve the availability, reliability, security, scalability and general operational efficiency of our distributed systems

Oct 2002 – Mar 2007 · 4 yrs 5 mos