Krupali Dudhat

Operations Associate

Bengaluru, Karnataka, India5 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in driving scalable operations and high-impact programs.
Achieved significant cost savings through process optimization.
Led successful program launches with cross-functional collaboration.

Stackforce AI infers this person is a Business Operations Leader in the EdTech sector, specializing in scalable program management.

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Skills

Core Skills

Operations ManagementProgram ManagementStrategic PlanningCustomer Experience Management

Other Skills

Cross-Functional Team ManagementStakeholder ManagementData AnalysisOperations Process ImprovementCost Reduction AnalysisRisk ManagementProject ManagementCustomer SatisfactionStudent EngagementCustomer SuccessCost-Benefit AnalysisPeople ManagementRisk AssessmentBusiness Process ImprovementTeam Management

Experience

Scaler

2 roles

Business Operations Manager

Promoted

Jan 2021 – May 2025 · 4 yrs 4 mos · Bengaluru, Karnataka, India · On-site

Owned end-to-end business operations and program management and strategy, driving roadmaps, governance, KPIs, BRDs, and sprint planning, while leading cross-functional alignment across Product, Engineering, Finance, and Leadership to institutionalize SOPs, operating rhythms, and scalable internal tools for predictable execution at scale.
Scaled instructor operations for 200+ instructors, covering onboarding, training, performance management, and exits, achieving 50% cost optimization (INR 2 Cr annual savings) through program redesign, resource optimization and automated payment systems.
Planned and executed the Scaler US program launch, collaborating with Co-Founders to design scalable workflows, automation, and risk controls for international expansion.

Operations ManagementCross-Functional Team ManagementProgram ManagementStakeholder ManagementData Analysis

Business Operations Associate

Jun 2019 – Dec 2020 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

Built foundational program delivery and onboarding processes as an early operations team member, enabling scalable growth.
Led customer experience operations, resolving 5,000+ tickets with 99% SLA adherence and reducing resolution time by 40% through automation and process improvements.
Owned student success programs for 120+ learners, achieving a 95% course completion rate.