Neeraj Jain

Director of Engineering

Bengaluru, Karnataka, India16 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led user research for 100 million users initiative at Flipkart.
  • Spearheaded insights-driven decision making at Salesforce.
  • Co-organized Global Service Jam events fostering collaboration.
Stackforce AI infers this person is a User Experience Research Leader in E-commerce and SaaS industries.

Contact

Skills

Core Skills

Product StrategyStakeholder ManagementApplied ResearchProduct Research

Other Skills

Business-to-Business (B2B)Presentation SkillsResearch ProjectsCustomer ResearchProject LeadershipStrategic CommunicationsStakeholder EngagementQualitative ResearchLiterature ReviewsBusiness PlanningBenchmarkingBusiness DevelopmentDesign ResearchInnovation ManagementUsability Testing

About

As Director and site lead of Research & Insights at Salesforce, I spearhead a high performing team, guiding strategic decision-making and leveraging job performer/customer centric insights to drive business growth & adoption of Salesforce products. In my earlier role at Flipkart, I played a pivotal leadership role in setting up and leading user research efforts for the next 100million users initiative empowering Flipkart's leadership to gain a nuanced view of needs and challenges for the next 100 million users in India, facilitating Flipkart's expansion into the heart of India. As part of emerging markets team in YouTube, I had the opportunity to be the voice of emerging markets users and leveraging insights to shape the platform's strategies. Throughout my career, I have exhibited a passion for fostering collaboration. As a co-organiser of the Global Service Jam events in Bangalore and Wellington, we created platform to bring multi disciplinary teams together in the spirit of collaboration and innovation. Let's connect to discuss stories from the field, leadership, or opportunities to collaborate :)

Experience

16 yrs 6 mos
Total Experience
2 yrs 9 mos
Average Tenure
6 yrs 1 mo
Current Experience

Salesforce

3 roles

Director Research & Insights

Promoted

Jun 2022Present · 3 yrs 11 mos

Product StrategyApplied ResearchStakeholder ManagementBusiness-to-Business (B2B)Product ResearchPresentation Skills+6

Principal User Experience researcher

Feb 2022Jun 2022 · 4 mos

Product StrategyApplied ResearchStakeholder ManagementBusiness-to-Business (B2B)Product ResearchPresentation Skills+6

Lead User experience researcher

Apr 2020Feb 2022 · 1 yr 10 mos

  • Part of Salesforce Industries, Research & Insights team
Product StrategyApplied ResearchLiterature ReviewsStakeholder ManagementBusiness-to-Business (B2B)Product Research+7

Flipkart

2 roles

Principal User Experience Researcher

Promoted

Mar 2020Apr 2020 · 1 mo

  • Leading user research efforts for the next 100mn users initiative. Enabling Flipkart to be embraced by next 100mn users :)
Product StrategyApplied ResearchStakeholder ManagementProduct ResearchPresentation SkillsResearch Projects+5

User Experience Researcher (Lead)

Apr 2018Mar 2020 · 1 yr 11 mos

  • Leading user research efforts for the next 100mn users initiative. Enabling Flipkart to be embraced by next 100mn users :)
Product StrategyApplied ResearchLiterature ReviewsStakeholder ManagementProduct ResearchPresentation Skills+6

Youtube

User Experience Researcher (contract)

Feb 2016Feb 2018 · 2 yrs · Bengaluru Area, India

  • Member of Emerging markets team at Ux@YouTube...collecting stories, loves Vlogs
Product StrategyApplied ResearchLiterature ReviewsStakeholder ManagementProduct ResearchPresentation Skills+5

Empathy

Business Designer

Aug 2014Sep 2015 · 1 yr 1 mo · Wellington & Wairarapa, New Zealand

Product StrategyApplied ResearchStakeholder ManagementPresentation SkillsResearch ProjectsCustomer Research+1

Global service jam

Co- Organizer, Wellington (2015) and Bangalore- 2012, 2013 editions

Jan 2012Feb 2015 · 3 yrs 1 mo · Wellington and Bangalore

  • GSJ is World's Biggest Design Thinking Event. Co-Organized 2015 Wellington (NZ) and 2012, 2013 Bangalore edition
  • https://www.facebook.com/BangaloreServiceJam
Product StrategyApplied ResearchStakeholder ManagementPresentation SkillsResearch ProjectsCustomer Research+1

Sap labs

Sr User Experience Research Specialist

Dec 2010Aug 2014 · 3 yrs 8 mos · Bangalore

  • Part of UX, Business Suite team. Sr. Design Thinking Coach, engaged in User research & Usability testing activities. Also Managing Usability Lab at SAP labs, Bangalore.
Applied ResearchLiterature ReviewsProduct ResearchPresentation SkillsResearch ProjectsCustomer Research+1

Imrb international

Freelance Consultant- PQR Innovation labs

May 2010Jul 2010 · 2 mos

  • Devising Business Growth Opportunities for a telecom major
Applied ResearchLiterature ReviewsProduct ResearchPresentation SkillsResearch ProjectsCustomer Research+1

Elephant design pvt. ltd.

Sr. Executive

May 2008Feb 2010 · 1 yr 9 mos

Applied ResearchPresentation SkillsResearch ProjectsCustomer ResearchQualitative Research

Education

Welingkar institute of management

Business Design — MBA

Jan 2006Jan 2008

Y.M.C.A

Post Graduate Diploma in Advertising & Marketing — Advertising

Jan 2005Jan 2006

New Delhi Institute of Management, GGSIP University, Delhi

BBA — Marketing

Jan 2001Jan 2004

Bloom Public

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