Neeraj Jain — Director of Engineering
As Director and site lead of Research & Insights at Salesforce, I spearhead a high performing team, guiding strategic decision-making and leveraging job performer/customer centric insights to drive business growth & adoption of Salesforce products. In my earlier role at Flipkart, I played a pivotal leadership role in setting up and leading user research efforts for the next 100million users initiative empowering Flipkart's leadership to gain a nuanced view of needs and challenges for the next 100 million users in India, facilitating Flipkart's expansion into the heart of India. As part of emerging markets team in YouTube, I had the opportunity to be the voice of emerging markets users and leveraging insights to shape the platform's strategies. Throughout my career, I have exhibited a passion for fostering collaboration. As a co-organiser of the Global Service Jam events in Bangalore and Wellington, we created platform to bring multi disciplinary teams together in the spirit of collaboration and innovation. Let's connect to discuss stories from the field, leadership, or opportunities to collaborate :)
Stackforce AI infers this person is a User Experience Research Leader in E-commerce and SaaS industries.
Location: Bengaluru, Karnataka, India
Experience: 16 yrs 6 mos
Skills
- Product Strategy
- Stakeholder Management
- Applied Research
- Product Research
Career Highlights
- Led user research for 100 million users initiative at Flipkart.
- Spearheaded insights-driven decision making at Salesforce.
- Co-organized Global Service Jam events fostering collaboration.
Work Experience
Salesforce
Director Research & Insights (3 yrs 11 mos)
Principal User Experience researcher (4 mos)
Lead User experience researcher (1 yr 10 mos)
Flipkart
Principal User Experience Researcher (1 mo)
User Experience Researcher (Lead) (1 yr 11 mos)
YouTube
User Experience Researcher (contract) (2 yrs)
Empathy
Business Designer (1 yr 1 mo)
Global Service Jam
Co- Organizer, Wellington (2015) and Bangalore- 2012, 2013 editions (3 yrs 1 mo)
SAP Labs
Sr User Experience Research Specialist (3 yrs 8 mos)
IMRB International
Freelance Consultant- PQR Innovation labs (2 mos)
Elephant Design Pvt. Ltd.
Sr. Executive (1 yr 9 mos)
Education
Business Design at Welingkar institute of management
Post Graduate Diploma in Advertising & Marketing at Y.M.C.A
BBA at New Delhi Institute of Management, GGSIP University, Delhi
at Bloom Public