Shiyam Venkatesan — Business Analyst

Hi, I'm Shiyam V, a Business Analyst who discovered my passion for solving business problems through data during my early days analyzing operational inefficiencies in logistics and aviation projects. Turning complex, messy datasets into clear stories that improve customer success is something I now absolutely enjoy doing. 🔹Industries Experience Over the years, I’ve worked across Aviation, Logistics, and Customer Success environments, using BI tools and process optimization to help teams make faster, more informed decisions. While completing my MBA at SIBM Hyderabad, I authored a dissertation on sustainable operations and reverse logistics, which strengthened my belief that great business decisions come from great data. 🔹 What I’ve delivered so far: • Built Power BI dashboards that reduced manual reporting time by 40% • Automated Excel/Power Query forecasting models that improved prediction accuracy by 15% • Improved application uptime to 98% by streamlining issue-resolution workflows • Created documentation frameworks and Visio workflows that cut requirement rework by 25% • Supported customer success teams by converting raw customer data into actionable insights 🔹 My Core Skills & Expertise: Business Requirements Analysis | Power BI (PL-300) | Excel (PowerPivot/Power Query) | Customer Insights Data Governance | Process Mapping | KPI Design | SQL & DAX (Basic) | Generative AI (Copilot, Chat GPT) Stakeholder Management | AWS | Workflow Documentation | Continuous Improvement 🔹Key Achievements: • Delivered Power BI dashboards that improved decision-making speed by 40%. • Reduced business process rework by 25% through structured documentation and workflow design. • Improved forecasting accuracy by 15% using Excel & Power BI–based demand models. • Achieved 98% uptime through improved documentation and testing • Automated 30% of BA documentation tasks using Microsoft Copilot. • Recognized as Best Team Member for improving analytics workflows. 🔹 What Makes Me Unique I blend technical capability + business understanding + customer-centric thinking, allowing me to translate operational data into insights that directly improve customer experience and business performance. 🔹 My Future Goal To grow as a Customer Success–focused Business Analyst, helping organizations use data, dashboards, and smart processes to improve customer journeys, decision-making speed, and overall service quality. If you're building data-driven teams or looking for someone who can turn requirements and datasets into measurable outcomes 📩 Let’s connect! 📨 shiyamvps@gmail.com

Stackforce AI infers this person is a Business Analyst specializing in Aviation and Logistics with strong data visualization and process optimization skills.

Location: Chennai, Tamil Nadu, India

Experience: 3 yrs 1 mo