Jan 2015 – Sep 2025 · 10 yrs 8 mos · Tunis, Tunisia · On-site

• Design and deliver technical, soft skills, and leadership training aligned with ICAO standards and organizational goals.
• Conduct training needs assessments (TNA) using data, surveys, and stakeholder input to identify skill gaps.
• Develop engaging content based on adult learning principles using instructional models and interactive methods.
• Facilitate workshops, simulations, and case studies across aviation security and leadership development topics.
• Design and deliver ICAO-compliant aviation security courses and workshops for both low-level staff and senior management.
• Ensure training programs comply with national and international aviation security standards, including ICAO regulations and local authority guidelines.
• Analyze post-training performance and operational data to recommend continuous improvements, ensuring learning interventions contribute to measurable business outcomes.
• Collaborate with cross-functional teams and subject matter experts to co-develop training content that reflects operational challenges, emerging risks, and industry best practices.
• Oversee the full training cycle: planning, logistics, delivery, evaluation, and documentation.
• Manage LMS and TRAINAIRPLUS TPEMS platforms, ensuring content accuracy and learner progress tracking.
• Measure training effectiveness using KPIs, feedback, and performance data to drive improvements.
• Coordinate with HR, department heads, and regulators to align learning programs with business priorities.
• Mentor instructors and junior trainers in facilitation techniques, curriculum delivery, and evaluation.
• Prepare session documentation including budgets, attendance records, certificates, and evaluations.
• Serve as focal point for the ICAO/GAT TRAINAIRPLUS Program, supporting international collaboration and compliance.

Jan 2012 – Jan 2015 · 3 yrs · Tunisia · On-site

• Led onboarding and upskilling programs to ensure employee readiness and continuous development.
• Identified performance gaps and implemented targeted learning plans to boost individual and team capabilities.
• Provided coaching, feedback, and career development support, contributing to high staff retention and promotions.
• Delivered training sessions for new hires and supported their smooth integration into operations.
• Monitored KPIs and applied improvement strategies to maintain high service standards and team performance.
• Promoted collaboration, resolved team conflicts, and fostered a productive and supportive work environment.
• Achieved over 94% client satisfaction through effective training, quality service, and staff engagement.