Aug 2020 – Jul 2021 · 11 mos · Remote

• Leading the design effort at a large and international open source for good technology platform called 'The Open Food Network' (OFN)
• I worked primarily on iterative UI/UX improvements to the customer facing platform as well as the admin side of the platform. I worked on design strategy and processes and built a team of 15+ volunteer open source contributor designers to build sustainability into the design efforts at OFN. I Also planned and conducted foundational user research with farmers and small holding sellers internationally the fed into our user experience design. This was a 'full stack' role where I participated actively in development sprint cycles (as well as design sprint cycles) and built up accessibility and QA processes that had user centered design at it's heart.

Apr 2020 – Jun 2020 · 2 mos · Exeter // Remote

• Working with Non-profit and NGO clients at Third Sector Design as the design resource and lead.
• Worked primarily with CiviCRM the open-source CRM tool to build out customised designs for our NGO user clients. Much of the work at Third Sector Design was laying a foundation of good design practice in a previously heavily technolgy lead organisation. This included scoping out needs carefully with clients and users and desiging pragmatic and broadly useful interfaces for those needs that could be upstream contributed to the core open source technology of CiviCRM.

Jan 2018 – Jan 2020 · 2 yrs · Remote // Bristol // Kenya

• Working on the design of Ushahidi and related products with a UCD and participatory approach. I worked with many external partners to ensure their organisations and NGO's were getting the design they needed from the Ushahidi data collection platform as well as their end-user beneficiaries. This mean't balancing needs between NGO impact goals and 'on the ground' end-users. Often this took the form for explorative field research/remote research into the needs of end-users and understanding how that fit into the overall needs of a grant requirements document and/or our partner organisations.
• From marketing, collateral design and UI design to full research field study planning and workshop design.
• I took insights from users and informed design practice forward into wire-framing, prototyping and then to a finished product, working great UX throughout the whole end to end experience.
• Working with agile to release technology fast and iterate in ways that will impact user experience best and following up using analytics and user testing to be sure the approach has worked.

Aug 2016 – Aug 2017 · 1 yr · Bristol, United Kingdom

• Lead Visual and UX designer at the ambitious start-up Screen Time Labs.
• Now a part of Awareness Technologies.
• During my time there I did a UX review of multiple user on-boarding processes and re-designed visuals and planned development changes alongside the development team. I also redesigned and improved the overall interface, improving and more clearly surfacing the offering of the app and it's features.
• STL was a small company so I pitched in whenever things like marking graphics, email design and code was needed.

Mar 2015 – Aug 2016 · 1 yr 5 mos · Greater Bristol Area, United Kingdom

• A managerial position of a small internal design team, leading core digital/web projects and supporting print projects for the Unite Students brand.
• This included projects such as a Chinese language Microsite, Full UX review and re-design of the purchase journey, apps and brand development.

Oct 2014 – Mar 2015 · 5 mos · Greater Cardiff Area

• UI/UX designer for Tracesmart which was acquired by LexisNexis.
• I worked with the development team and product owners on various risk and legal digital products working to improve the experience and interfaces of these products.
• Due to a terminal family illness I regrettably left Lexis Nexis after 6 months to move to my hometown to support with care.

May 2011 – Sep 2014 · 3 yrs 4 mos · Greater Cardiff Area

• From Junior design through to Mid-weight ,I joined Confused.com after a work placement with the previous Senior Designer and Web Producer. We built the design team up to the current capacity taking on more ambitious projects as we raised our internal profile and produced great design that had clear investment returns.
• Predominantly designing for digital with some print projects, for the marketing department and wider company.
• I took on large scale projects such as the re-design of the Credit Cards online offering, Production photography, Micro-sites and app designs as well as supporting the entire rebrand.

Jan 2011 – Mar 2011 · 2 mos

• Various digital creative work including E-newsletter design & development, Web design & Development, Graphic design and office/project/account management.

Aug 2010 – Nov 2010 · 3 mos · Sully

• Work Placement at an international engineering manufacturing and research company including their research department 'British Research'
• Worked on several projects including their company website, publication and promotional design, exhibition attendance, social media integration.

Feb 2010 – May 2010 · 3 mos

• Work placement as a Graphic designer and web developer.
• A small business that specialises in branding items. Formerly Devine Wines

Aug 2008 – Present · 17 yrs 9 mos · Greater Bristol Area, United Kingdom

• Taking on freelance project work and international speaking roles at conferences in-between salaried positions.