Shilpa Dadhwal

Operations Associate

New Delhi, Delhi, India13 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

Over a decade of experience in procurement and accounts payable.
Expert in process optimization and governance excellence.
Proven track record in managing high-performing teams.

Stackforce AI infers this person is a Finance Operations Leader specializing in procurement and accounts payable within a Global Shared Services environment.

Contact

Skills

Core Skills

Accounts PayableProcess OptimizationProcess Automation

Other Skills

SAP S/4HANAAgentic AIAnalytical SkillsGenerative AITeam ManagementAutomationpayment automationIACHData MiningBankingBank Statementsautomatic payment runsWire TransfersEnglishAccounts Payable (AP)

About

STP/ (Procurement & Accounts Payable)leader with more than a decade of experience of co-ordinating and managing vendor onboarding to RFQ,PR/PO, end-to-end invoice processing, Audit and vendor reconciliation ,T&E audit, GRIR support for analysis, payment controls, and maintain and built customer relationship within a Global Shared Services environment supporting EMEA markets. I lead high-performing teams and drive improvement in cycle time, backlog reduction, discount capture, audit compliance, and SLA adherence through workflow optimization, dashboard reporting, and structured governance cadence. Design and implement control policies for AP department with focus on efficiency and accuracy. Passionate about simplifying processes, increasing transparency, and building accountable, well-trained teams that deliver consistent, accurate, and timely financial operations.

Experience

Genpact

4 roles

Assistant Manager

Promoted

Sep 2023 – Present · 2 yrs 7 mos

SAP S/4HANAAgentic AIAnalytical SkillsGenerative AITeam ManagementAccounts Payable+1

Management Trainee

Mar 2021 – Aug 2023 · 2 yrs 5 mos

Analytical SkillsTeam Management

Process Developer

Aug 2015 – Feb 2021 · 5 yrs 6 mos

Automationpayment automationIACHData MiningProcess AutomationBanking+4

Process Associate

Mar 2012 – Jul 2015 · 3 yrs 4 mos

Managed end-to-end user travel and expense lifecycle administration (onboarding, access changes, and offboarding) for locally managed applications,( Aztecs) for Astrazeneca ensuring least-privilege access, approvals, and audit compliance.
Maintained and updated employee system profiles, roles, and permissions in line with business role changes and HR triggers.
Performed periodic access reviews and recertification, partnering with application owners to validate access and remediate unauthorized or excessive privileges.
Maintained documentation, including SOPs, access matrices, and audit evidence, supporting internal and external compliance requirements.
Served as the primary contact for service now tickets and helpdesk mailbox queries,resolving access issues and coordinating with HR, application owners, banks and external stakeholders.
Managed the upload and maintenance of Citibank / AMEX employee corporate credit card statements, ensuring accuracy, timeliness, and compliance with internal policies, integrated with SAP concur.

English