Oct 2025 – Present · 5 mos · Bengaluru, Karnataka, India

Jan 2023 – Oct 2025 · 2 yrs 9 mos · Bengaluru, Karnataka, India

Apr 2018 – Nov 2021 · 3 yrs 7 mos

• Leading the Finance Operations Team, which handles all vendor invoices and partner payments across 22 countries, the team handles over 200 invoices amounting to $5MN on M-o-M basis.
• Automated a critical refund process ensuring reductions in refund completion TAT by 60%. This helped the customer support, rating & retention by the company.
• Took on a primary role in the set up of an automated invoicing system that sent out montly sales reports to the vendors. Onboarded 70% of our vendors to this new process, this helped in payment accuracy and timeliness. This further helped establish confident relationship with business partners globally and better pricing for products.
• Set up the reporting procedure for charegebacks received by the company which helped identify trends in fraudulent activity on our platform at an early stage and set up rules based on patterns to prevent losses worth over $50k to the company.
• Revamped the chargebacks filing process which increased our win rate by 20% M-o-M.
• Coordinated with data analysts and enigneering team to set up a 3DS verification process for highrisk transactions bases on business data, thereby reducing the fraudulent transactions by over 40%.

Jun 2017 – Mar 2018 · 9 mos

• Supervised the Broadway Concierge program in coordination with our partners and the operations team in Bangalore.
• Handled acquisition, training, scheduling & payroll maintenance for the entire NYC team.
• Incorporated approximately 90% of Headout’s Broadway category into the Concierge program and ensured a success rate of 90% Week-on-Week. The Broadway Concierge program also helped increase the category profit margins by 20%.
• Maintained relationships with various affiliates in NYC for Headout. Reconciled transactions on a weekly basis to ensure timely & accurate accounts are maintained.

Feb 2016 – May 2017 · 1 yr 3 mos

• Analysed vendor and consumer data by constructing easy-to-understand process models.
• Supervised the community operations team and managed workflow to ensure SLA compliance of 20 Minutes.
• Help maintained data of day-to-day sales by liaising with the finance & operations team. This helped with the decision making process for the management & various teams in the organisation.
• Provided analysis and input into developing and modifying the forensic system for better tracking of fraudulent charges, which would go on to reduce chargebacks by around 60 percent in two months.