Mar 2021 – Dec 2024 · 3 yrs 9 mos

• Driving worldwide services sales for HPE's AI/IoT portfolio:
• Represent HPE Professional Services at industry events
• Collaborate with top analyst firms (Gartner, IDC) on industry surveys
• Manage global customer escalations for key accounts
• Unify customer approach across delivery, presales, and sales teams
• Conduct pipeline reviews and revenue projections across regions
• Partner with Marketing on portfolio communication and branding
• Support country teams with best practices, references, and resources
• Oversee sales incentives and delivery support
• Focused on driving growth, enhancing customer satisfaction, and strengthening HPE's position in the AI/IoT services market

Nov 2019 – Feb 2021 · 1 yr 3 mos

Mar 2017 – Oct 2019 · 2 yrs 7 mos

• GLobal IOT Delivery
• Built this team from scratch to deliver E2E IOT solution to our Customers in Primarily 2 Domains - Industrial IOT and Smart Cities. We have comprehensive End to End Solutions in Areas like
• Industrial IOT - Augmented & Virtual Reality, Condition monitoring, Preemptive / Predictive and Prescriptive Maintenance, Valve Leakage Detection. Pipeline Monitoring
• Smart Cities - Intelligent Spaces, Smart Parking, Smart Transportation, Smart Lighting, etc
• These Solutions are now being implemented across the globe in different HPE sites as a customer showcase by leveraging the teams expertise. We have created strategic partnerships with some key Vendors in the industry to deliver the Sensor and gateway layer, while we deploy Inhouse resource to deliver services on the Networking, Compute, Security, Cloud Infra, IOT Platforms, Application Management and deployment. Adding to the layer of Solutioning and Deployment of IOT used cases, we also ensure E2E support to the customer by providing Operational Support Services which ensures Customer get the full value of the Investment with a single Point of accountability
• Global Dev Ops - Infrastructure Automation
• This team Delivers range of services to our customers by leveraging Several automation tools. These services treat Infrastructure as a Code and deliver hosts of services like Automated Provisioning, Automated Patching, Automated Compliance, CI / CD of applications, Containerization (Using Docker / Mesosphere). The team Delivers these services to our customers across the globe and have indepth technical expertise to drive Pursuit conversation, Train and deliver at Customer Location

Aug 2013 – Oct 2019 · 6 yrs 2 mos

• This role encompasses all of the TSS Customer Solution center management for the English language speaking countries encompassing all country variations across APJeC countries with an overall budget of around $10M. Specifically this extends from call receipt, qualification, diagnosis, resolution attempt remotely and through to final Dispatch to the customer. The role covers the full range of HPE products in EG and extends from Warranty to Data Center care & Mission Critical. Manages the cost base for 530 regular h/c spread across different HPE Enterpirse portfolios.

Nov 2010 – Aug 2013 · 2 yrs 9 mos

• Following programs were part of this portfolio
• Currently managing the PMO for Remote Consulting at CSC Bangalore with total budget of $17M, with $1.2M positive residual
• $11.2M savings through Global BCS consolidation
• Reduced partner cost by >50% resulting in $1.8M savings Currently managing 3 partners with a budget of ~$4M
• $4M savings through Americas resource Consolidation program – 300HC transitioned to Bangalore in 5 months
• Developed a Real Time case Management Tool – “Radar” to Improve Overall Customer Satisfaction (Globally deployed in CSC) – This resulted in a world-wide reduction of Customer dissatisfaction
• Quantum – Big data Knowledge management enablement. The road map is to take this across the GSD organization

Nov 2008 – Oct 2010 · 1 yr 11 mos

•  Lead a team of Project Managers and guide them on Transitions / Process Management / financial planning etc
•  Part of the Centre Director’s Leadership Team, Actively involved in all Strategic Discussions / Decisions taken for the Centre
•  Drive the Centre priorities on the Plan of Record (e.g. CSAT, Delivery Support Cost, Attrition, Internal Development path etc)
•  Track and control the Financials for the Centre (Charge out rates, Accruals, Track / control Residuals, Control Expenditure etc)
•  Procurement of IT infra / Lab equipments
•  Delivery Support Costs structure strategy
•  People planning at Centre level – Attrition Planning, Resource Management

Sep 2006 – Nov 2008 · 2 yrs 2 mos

•  Tracking all transitions, since many transitions occur simultaneously across various domains and geographies, work within the transition framework support, to ensure successful delivery of all transitions
•  ensure continued and reliable support to the various Discovery assessments and Process definition activities that are foreseen to happen continually
•  liaise with pertinent client stakeholders to understand their requirements for various projects, and set expectations on deliverables
•  Give clear guidance to transition team on deliverables, so as to meet or exceed the client’s expectations
•  Escalate issues that haven’t been resolved and would need the top management’s intervention
•  Ensure successful delivery of all projects, including Assessments, Process Definition, Transitions and Transformation initiatives

Jan 2006 – Sep 2006 · 8 mos

• Managed a technical support process for an American ISP with total span of Control of about 450 engineers

Dec 2001 – Jan 2006 · 4 yrs 1 mo

Sep 1999 – Feb 2001 · 1 yr 5 mos

• Tabaste Pvt. Ltd was a company that used to sell / support assembled computers to small / midsize customer segement