Jul 2019 – Jun 2022 · 2 yrs 11 mos · Hyderabad Area, India · On-site

•  Group Customer API: Configurable gateway application for global partners of HSBC Holdings to access customer data
•  Scrum Master
• ● Providing needed support to the teams using a servant leadership style whenever possible and lead by example
• ● Enforcing the Scrum of Scrums to facilitate collaboration between multiple teams working on one product backlog
• ● Contributing to the Agile Centre of Excellence by building a list of best practices, recommendations and guidelines
• ● Developing an assessment model to evaluate the success rate of Agile Adoption across projects in the department
• ● Generating metrics to help teams measure, strategize, optimize and become self-organizing and self-managing
•  Additional Roles: Agile Auditor
• Applications: Jira, Confluence, MS Office | Technologies: MongoDB, Kafka, APIs, Springboot, Mulesoft

Jul 2018 – Jul 2019 · 1 yr · Hyderabad Area, India

•  Client Lifecycle Management for Finance: Product development for Finance module of Pega Infinity, a BPM platform
•  Scrum Master
• ● Scheduled/allocated work, provided advice/guidance, resolved problems to meet technical/financial objectives
• ● Assisted in defining/deploying new product development processes and facilitate continuous improvement
• ● Liaised between development team and project stakeholders fostering communication within various teams
• ● Updated Definition of Done and tracking systems to provide transparency on product and sprint backlogs
• ● Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• ● Conducted workshops and training sessions across the organization to promote best practices in delivery approach
•  Additional Role: Release Manager
• Technology: Pega Rules, Pega Infinity | Application: Pega Agile Studio, MS Office

Feb 2018 – Jul 2018 · 5 mos · Bengaluru Area, India

•  Office Companion: Legal workflow/document management system integrated with MS Office for Wolters Kluwer, USA
•  Scrum Master
• ● Worked continually with members of a cross functional team to make the team self-organizing and self-managing
• ● Coached team about techniques like swarming, pairing, self-organization, velocity optimization as a servant leader
• ● Competent at Rally for tracking Iteration/Team status, Sprint/Release planning, Delivery on demand release setup
• ● Safeguarded the quality of the work products through swarming and enabling seamless interaction between teams
• ● Planned and conducted demos of the accepted and ready to ship work product as per the Definition of Done
• ● Helped the team with the Planning of sprints, Prioritization of product backlog, Backlog grooming and Sizing
• ● Coordinated the development process, identified and eliminated impediments for the team to achieve sprint goal
•  Additional Role: Quality Analyst
• Technology: .net, MS Visual Studio, ASP .net, SQL Server | Application: Jira, Confluence, MS Office

Sep 2012 – Jul 2017 · 4 yrs 10 mos · Hyderabad Area, India

•  Process Engineering & Reporting: Executive reporting, audit and improvement of internal software engineering process
•  Scrum Master
• ● Conducted Scrum ceremonies like daily scrum, retrospective, review, demo as part of Agile adoption
• ● Coached and guided the team to success with techniques such as swarming, pairing and self management
• ● Assisted team to remove impediments by having an understanding of the control and release processes
• ● Facilitated internal and external communication to improve transparency and radiated information
• ● Reinforced Scrum framework and train team members, product owner and stakeholders on other frameworks
•  Business Analyst
• ● Translated unstructured, ambiguous work requests into user stories through problem decomposition and planning
• ● Assisted the Product owner with Product backlog maintenance; planning, prioritization (MoSCoW / Kano model)
• ● Engaged frequently with the development team to facilitate discussions during design activities and decision making
• ● Provided clarification for story acceptance and refinement, testing and validation, demo, UAT and release plans
• ● Conducted customer and stakeholder interviews and elaborated on user personas, mockups and wireframes
•  Additional Roles: Quality Analyst / Process Auditor
• Technology: .net, AngularJS, MS SQL Server Reporting Services | Application: Rally, HP ALM, Axure, MS Office

Mar 2010 – Dec 2011 · 1 yr 9 mos · Herndon, Virginia

•  Symphony Wireless Orders: Order Management, Provisioning of wireless devices for Comcast Corporation, USA
•  Scrum Master
• ● Helped the Product owner with prioritization of backlog and the Quality Manger with resolution of defects
• ● Built a relationship with Product owner and other stake holders to facilitate team's interaction with them
• ● Acted as a buffer between the software development teams and any distracting influences
• ● Motivated the team for completing the sprint work and achieving the sprint goal at the end of the sprint
•  Quality Analyst
• ● Tracked testing activities, including testing results, test case coverage, defects discovered and reported status
• ● As the Test Lead, generated test and test metrics for the use of upper management and internally for the team
• ● Prepared the Test plan and Test case execution with the aid of HP Quality Centre 10.0
• ● Ran test cases in test lab and tracked the defects in Quality Center and did Web Services testing using SoapUI
•  Business Analyst
• ● Analyzed client’s business requirements and processes through document analysis, interviews and workshops
• ● Conducted testing including functional, regression and user acceptance to verify the client’s needs are met
• ● Communicated client’s business requirements by constructing easy-to-understand data and process models
• ● Provided input to developing and modifying systems to develop business specifications
• ● Interacted with business representatives including technical architects to accommodate the business needs
•  Additional Role: Team Lead
• Technology: ConceptWave OrderCare, Java, Oracle SQL Developer | Application: Quality Centre, SoapUI, MS Office

Feb 2008 – Jan 2010 · 1 yr 11 mos · Fairfax, Virginia

•  infoAdvantage: Enterprise Resource Planning solution to manage financial and human resources data for LA County, USA
•  Quality Analyst
• ● Collaborated with business analysts, user acceptance testers and offshore QA team to create detailed test cases
• ● Created appropriate test plan, test cases and test scenario for functional testing of web-based applications
• ● Built and executed test cases to verify specifications are met by analyzing expected input/output results
• ● Organized and generated test data to validate the features and maximize test functionality
• ● Compiled and distributed weekly metrics to team leaders and managers to review customer reported defects
• ● Verified test results by checking the values in database to check and validate post-conditions for test cases
•  Business Analyst
• ● Coordinated with the offshore development team to transfer knowledge on the business requirements
• ● Prioritized change requests to efficiently deliver product enhancements which add value to the end product
• ● Engaged the client to gather software requirements/business rules and ensure alignment with development teams
• ● Analyzed client’s business requirements and processes through document analysis, interviews and workshops
• ● Translated stakeholder requirements into functional specifications, user stories and workflow/process diagrams
• ● Liaised between business and technical team members to ensure a good understanding of processes and applications
•  Additional Initiative: Data assurance Tool
• After looking at the trend of defects, built a tool to match the source and target data using Java and XMLs
• Reduced the number of defects by proactively checking for inconsistencies in the source and target databases
• Technology: Java, Pervasive Data Integrator, SQL Server | Application: IBM ClearQuest, MS Office

Feb 2005 – Dec 2006 · 1 yr 10 mos · Mumbai, Maharashtra, India

•  Merlin:Sales, Order and Evaluation of Positions business process for Merrill Lynch Investment Managers, UK
•  Application Developer
• ● Fixed top high priority critical defects identified by the user base in production environment
• ● Made changes to UI for gathering customer details, credit check, contract generation and sign-off
• ● Struts 1.2.9 was the framework and Hibernate was the data access technology used for data retrieval/persistence
• ● JSP, JavaScript, JSTL, Tiles, XSLT, JAXB and Validator were used at the view layer of the application
•  Test Engineer
• ● Utilized business requirements to plan, develop and execute test strategies
• ● Wrote Test Cases according to the acceptance criteria for Functional, Smoke, Regression and Integration testing
• ● Logged defects in Remedy Action Request System which was used internally to track defects and change requests
• ● Triaged defects with onshore manager, development team to understand the severity of defects
• ● Created SOAP messages to verify functionality by executing test cases in SOAPUI
•  Additional Initiative: ValidaTest Tool
• ● Developed a tool to perform verification and validation of test output to reduce the effort to a couple of minutes
• ● Optimized the testing effort by defining a template for test case execution evidence for reporting testing metrics
• Technology: J2EE, Struts, WebLogic, Websphere | Application: Remedy Action Request System, MS Office