Prerna Martand — Operations Associate

Results-driven Major Incident Manager with 13+ years of experience in facilitating incident mitigation, recovery and resolution, developing and managing incident management program, improving incident tooling, reliability and user communications. Widely and deeply knowledgeable in all aspects of ITIL management and coordination. Passionate about pushing boundaries and creating value, with solid communication skills, technical affinity, and ability to manage cross-functional initiatives in fast-paced environments. I am also a Certified Scrum Master and ITIL® Foundation, which enables me to apply agile and service management best practices in my work. My goal is to continue to grow as a professional and contribute to the success of the Company and its clients.

Stackforce AI infers this person is a Major Incident Manager with strong ITIL and Agile expertise in a B2B service delivery environment.

Location: Bengaluru, Karnataka, India

Experience: 13 yrs 7 mos